TenderLink is an online tendering and procurement platform that hosts tenders and provides notification services for suppliers across Australia, New Zealand, and the Pacific region.
TenderLink is an online tendering and e‑procurement platform based in Melbourne, Australia, serving government agencies, councils, utilities, and private organisations across Australia, New Zealand, and the Pacific region. Buyers use TenderLink to publish tenders, manage supplier communication, and receive submissions electronically. Suppliers use the platform to search for and receive notifications of new tenders, download documents, and lodge bids through secure buyer-branded tender portals hosted on tenderlink.com.
A TenderLink charge on your bank or card statement usually relates to a paid supplier service, such as a tender notification subscription, a paid tender alert package, or fees for accessing specific tender documents. Charges may appear as a one‑off payment (for individual tender document downloads or pay‑per‑tender access) or as a recurring subscription fee for ongoing tender alerts in selected regions or industries. You might also see a small temporary authorization when you first add or update a payment card, which is used to verify your card details and is normally reversed within a few days.
If you’re unsure about a TenderLink charge, first log into your TenderLink supplier account at tenderlink.com and review your subscription details, invoices, and recent tender purchases in the billing or account section. Match the billing date and amount shown there with the transaction on your statement, and check whether anyone else in your organisation (e.g., procurement or sales staff) recently purchased tender documents or upgraded your notifications. For further help, use the Contact or Support links on tenderlink.com to submit a support request, or reach out via the help/contact details listed in your original TenderLink welcome or invoice emails; TenderLink support can confirm what the charge relates to and guide you through cancellations, upgrades, or disputes where appropriate.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TenderLink.
TenderLink most commonly bills suppliers for tender notification subscriptions or paid access to specific tender documents. If you have a subscription, you’ll be charged on a recurring basis (typically monthly or annually) until the plan is cancelled. One‑off charges may occur when you purchase access to a particular tender or document set. Check your TenderLink account billing or invoices section to see which product or service corresponds to this charge and its billing period.
What are the typical TenderLink subscription prices and billing periods?
TenderLink offers subscription plans that vary by region, industry category, and coverage level, and prices are shown during the sign‑up or upgrade process inside your account. Plans are usually billed either monthly or annually to the card or payment method you provided, and renew automatically at the end of each term unless you cancel. Any applicable taxes or fees will be itemised on your invoice. For the exact price you’re paying, refer to your latest TenderLink invoice or the Subscription/Billing area of your account.
How do I cancel or stop recurring TenderLink notifications so I’m not charged again?
To cancel a recurring TenderLink subscription, log into your supplier account at tenderlink.com and go to the account, subscription, or billing section. From there you can downgrade, cancel auto‑renewal, or switch off paid notification services so you won’t be charged at the next renewal. Your access normally continues until the end of the current paid period, after which you will no longer receive paid alerts. If you cannot locate the cancellation option, contact TenderLink support through the website with your account email and business name so they can assist.
Why do I see a small TenderLink charge or $0–$2 authorization on my card?
TenderLink may place a small temporary authorization on your card when you first add or update a payment method to verify that the card is valid. This is not an actual fee and should either appear as a pending transaction or drop off entirely within a few business days, depending on your bank. If the small amount settles instead of reversing, check your invoices in TenderLink and contact both your bank and TenderLink support if it does not match any service you ordered.
Can I get a refund for a TenderLink charge I don’t recognise or no longer need?
Refund eligibility depends on what you purchased and TenderLink’s current terms and conditions for that product. In general, subscription fees that have already started and tender document purchases are often non‑refundable once access has been provided, but TenderLink may review cases involving duplicate charges, technical errors, or unauthorised use. First, confirm within your organisation that no one else authorised the purchase, then gather your transaction details, invoice numbers, and statement screenshot. Contact TenderLink via the Support or Contact sections on tenderlink.com to request a review of the charge and ask whether a refund or credit is possible.
Why am I being billed by TenderLink when I thought I only registered for free?
TenderLink offers free basic registration for suppliers, but some services—such as enhanced tender notifications, broader regional coverage, or paid tender document downloads—incur fees. You may have upgraded from a free profile to a paid alerts package, or purchased access to specific tenders from within your account or via an email notification. Log into your account and check the subscription or purchase history to see when and how a paid service was activated. If you believe this occurred in error, contact TenderLink support with those details for clarification.
How can I see what each TenderLink charge relates to (subscription vs. individual tender)?
Within your TenderLink account, navigate to your invoices, billing history, or payment history section, where each transaction is usually itemised by product type, date, and amount. Subscription renewals are typically labelled with the subscription name and coverage period, while one‑off purchases will reference a specific tender or document package. Compare the date and amount on your invoice with the line item on your bank or card statement. If an entry still doesn’t make sense, provide the invoice number or transaction reference to TenderLink support so they can identify it.
How do I contact TenderLink about a billing issue or to update my payment details?
To address billing questions, log into tenderlink.com and use the Help, Support, or Contact links to submit an enquiry; include your registered email, organisation name, and any invoice or transaction references. You can usually update your card or payment details directly in the account or billing section once logged in, ensuring future renewals are charged correctly. For urgent issues such as suspected fraud or multiple unexpected charges, contact your bank as well to secure your card, then provide TenderLink support with full details so they can investigate from their side.