Question 1

Why do I see a charge from Textbroker on my bank or credit card statement?

Accepted Answer

Textbroker charges typically appear when you add funds to your client account to pay for written or translated content, or when a managed-service package or campaign is billed. The description often includes “TEXTBROKER” or “TEXTBROKER.COM.” Check your Textbroker account under Deposits or Billing to see which funding transaction matches the date and amount on your statement.

Question 2

Does Textbroker use subscriptions or recurring billing?

Accepted Answer

Most Textbroker clients use a pay‑as‑you‑go model, where you deposit funds and spend them on individual content orders, so there is no automatic subscription fee by default. However, some managed-service or enterprise arrangements may involve recurring monthly retainers or regular top‑ups that can look like a subscription. If you see a repeating charge, review your contract or contact Textbroker support to confirm whether you’re on a recurring managed plan or have auto‑funding enabled.

Question 3

What are typical Textbroker charge amounts, and why do they vary?

Accepted Answer

Textbroker pricing is usually based on a per‑word rate that depends on the quality level (star rating), language, and order type (OpenOrder, DirectOrder, or TeamOrder), so charge amounts can vary widely. You might see small one‑off deposits for testing the platform, mid‑range deposits to cover a batch of articles, or larger totals for big content campaigns or managed services. Your deposit amount is set by you (or your account manager), so check your account funding history to match the exact amount.

Question 4

How can I cancel or stop future Textbroker charges?

Accepted Answer

Because Textbroker is primarily prepaid, you can stop future charges simply by not adding additional funds or by disabling any automatic funding settings in your account. If you’re on a managed-service or custom contract with recurring billing, contact your Textbroker account manager or support to discuss canceling or adjusting your plan; they will explain any notice periods or remaining obligations. Also make sure no one else on your team has access to your billing profile if you want to prevent new deposits.

Question 5

How do I request a refund for unused Textbroker deposits or an incorrect charge?

Accepted Answer

If you believe you were charged incorrectly, or you have a significant unused balance you’d like refunded, contact Textbroker support through the contact form or via email and provide your client ID, transaction date, and amount. In many cases, unused funds can be refunded back to the original payment method if they are not tied to completed or in‑progress orders, though minimum amounts or processing rules may apply. Textbroker’s team will review your account activity and let you know whether a full or partial refund is possible or whether the amount will remain as account credit.

Question 6

Why do I see a small $0–$2 Textbroker authorization or a pending charge that disappeared?

Accepted Answer

When you add or update a payment card, Textbroker’s payment processor may place a small temporary authorization hold (often $0–$2) to verify that the card is valid. This is not an actual charge and should either never post or automatically fall off your statement within a few business days. If a small test amount remains longer than expected, contact your bank or Textbroker support with the transaction details so they can confirm the status.

Question 7

How can I verify that the Textbroker charge belongs to my account and not someone else’s?

Accepted Answer

Log in to your account at textbroker.com and check the Deposits or Billing section for a transaction with the same date and amount; if multiple users share your company account, review recent funding actions made by colleagues. If you manage multiple brands or logins, make sure you check each account. If you cannot find a matching deposit in any account, contact Textbroker support with the last four digits of your card, the exact amount, currency, and transaction date so they can search their billing system.

Question 8

How do I contact Textbroker about a billing or charge-related issue?

Accepted Answer

You can reach Textbroker’s support team via the contact or support form on textbroker.com, where you can select a billing topic and describe your issue in detail. Include your client username, company name, and any invoice or transaction IDs to speed up resolution. For complex matters—such as contract billing or managed services—you can also contact your assigned account manager directly using the phone or email details provided in your onboarding or account dashboard.

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