Thankful

Software60% confidence

Thankful is an artificial intelligence customer service platform that automates and augments support for e‑commerce and retail brands.

Venice, California, United States
thankful.ai
Owned by Gladly

About Thankful

Thankful is a customer service technology company that provides an AI‑powered platform for e‑commerce and retail brands. Its AI Agent is designed to work inside existing helpdesks and commerce platforms, automatically routing, tagging, and resolving large volumes of customer inquiries across channels such as email, chat, SMS, and social messaging. The company focuses on post‑purchase use cases like order tracking, returns, exchanges, and missing packages, helping brands deliver faster and more consistent support while reducing the workload on human agents.([startupintros.com](https://startupintros.com/orgs/thankful?utm_source=openai))

A card charge from "THANKFULHO* Q3K7SP" is likely related to a subscription or usage-based fee for access to Thankful’s AI customer service software or associated services, such as implementation, support, or a volume‑based billing plan. Because Thankful sells B2B software rather than consumer products, these charges typically appear on the payment method used by a business—often the corporate credit card on file in the company’s Thankful or billing account. Invoices may be issued monthly, annually, or based on ticket/interaction volume depending on the commercial agreement.([startupintros.com](https://startupintros.com/orgs/thankful?utm_source=openai))

If you’re unsure about this charge, start by checking whether your company (or a business you manage) uses Thankful or any AI customer service tools integrated into platforms like Shopify, Zendesk, Gorgias, or similar helpdesks. Locate recent invoices or receipts in your finance system or in the billing section of your Thankful or helpdesk admin portal, and compare amounts, dates, and the last four digits of the card. If you still can’t identify it, contact Thankful or its current parent company Gladly through their official websites and ask for billing clarification, providing the transaction date, amount, and any reference ID from your card statement; if they cannot locate the transaction, you can then dispute the charge with your card issuer as potentially unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Thankful.

  1. THANKFULHO* Q3K7SP

Frequently Asked Questions

Why do I see a charge from THANKFUL or THANKFULHO on my card statement?

A charge labeled something like "THANKFULHO*" on your card statement is most likely related to a business subscription or invoice payment for Thankful’s AI customer service platform. These fees are generally billed to the corporate card stored in the company’s Thankful or helpdesk billing settings and may represent a monthly platform subscription, usage‑based overages, or implementation and support services. Check whether your organization uses Thankful or Gladly/Thankful integrations for customer support automation.

Is Thankful a consumer subscription service or a business (B2B) platform?

Thankful is primarily a B2B software platform that sells AI customer service automation tools to e‑commerce and retail brands, not to individual consumers.([startupintros.com](https://startupintros.com/orgs/thankful?utm_source=openai)) If you’re an individual seeing this charge, it likely relates to a business you own, manage, or are affiliated with, rather than a personal subscription like Netflix or Spotify.

What types of billing plans does Thankful typically use, and how often am I charged?

Thankful generally charges businesses on a recurring basis, such as monthly or annually, depending on the contract. Pricing can include a base platform fee plus variables like ticket volume, channels enabled, or add‑on features (e.g., Agent Assist or analytics).([aimagazine.com](https://aimagazine.com/ai-applications/thankfuls-ai-customer-service-software-solution?utm_source=openai)) Your exact billing schedule and amount will be specified in your order form or master services agreement, and invoices should be accessible via your billing or finance system.

How can I verify whether this Thankful charge is legitimate for my company?

To verify the charge, first log into your helpdesk or customer service stack (e.g., Zendesk, Shopify/Gorgias, Gladly) and check for an installed Thankful integration or contract. Then, have your finance or admin team look in your accounts payable system and in your Thankful or Gladly billing portal for invoices matching the date, amount, and last four digits of the card used. If you can’t match it, contact Thankful/Gladly support through their official sites with the transaction details so they can confirm whether it came from them.

How do we cancel or change our Thankful subscription to stop future charges?

To cancel or modify a Thankful subscription, the account owner or authorized admin should review the contract terms, which may require written notice within a specific window before renewal. Then, contact your assigned account manager or Thankful/Gladly support via their official website to request cancellation or plan changes. Keep copies of confirmation emails and updated order forms, and monitor your card statements for at least one full billing cycle to ensure no further charges are processed after the agreed end date.

How do we request a refund or credit for a Thankful charge we believe is incorrect?

If you believe a Thankful charge is incorrect—such as unexpected overage fees, a renewal you meant to cancel, or a duplicate payment—collect the relevant contract, invoices, and card statement entries. Then contact Thankful/Gladly billing or customer support through their official site, providing transaction IDs, dates, and amounts and explaining why you believe the charge is in error. Business‑to‑business SaaS refunds are typically handled case‑by‑case, but providing clear documentation and contacting them promptly improves your chances of a favorable resolution.

Could this Thankful charge be an authorization hold or test transaction?

In some cases, when a new payment method is added for a SaaS platform, a small temporary authorization may be placed on the card to verify it. However, Thankful’s main charges are usually for contractually agreed subscription or usage fees, not micro‑authorizations. If the amount on your statement is small and disappears in a few days, it may have been a test hold; if it posts as a settled transaction and matches your contracted pricing, it’s more likely a regular invoice payment.

What should I do if I don’t recognize the Thankful charge and my organization does not use their software?

If no one at your company recognizes using Thankful or any related AI customer service tools, treat the charge as potentially unauthorized. First, double‑check with IT, customer support, and finance leadership to ensure no pilot or trial was started. If they confirm there’s no relationship, contact your card issuer immediately to report the transaction, ask whether the merchant can be contacted for more details, and consider canceling and reissuing the card. Your bank can also initiate a dispute or chargeback if the transaction appears fraudulent.

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