The Aviary Cafe Bar

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The Aviary Cafe Bar is a café and bar located in Brisbane Airport’s Domestic Terminal, offering fresh, seasonal all‑day dining along with coffee, cocktails, beer and wine for travellers near Gates 22 and 23.

Brisbane Airport, Queensland, Australia
airportretailgroup.com.au
Owned by Airport Retail Group Australia

About The Aviary Cafe Bar

The Aviary Cafe Bar is a café and bar located in Brisbane Airport’s Domestic Terminal, generally near Gates 22 and 23, catering primarily to departing travellers. It offers fresh, seasonal all‑day dining, including breakfast dishes, light meals, bar snacks and desserts, along with specialty coffee, soft drinks, cocktails, beer and wine. Operated under the Airport Retail Group Australia banner (airportretailgroup.com.au), the venue focuses on fast yet higher‑quality dining for passengers who want to eat or drink before boarding without leaving the secure departures area.

A charge from “The Aviary Cafe Bar” (or a similar descriptor such as “AVIARY CAFE BAR BNE AIRPORT” or “AIRPORT RETAIL GRP AVIARY”) usually appears on your bank or card statement when you purchase food, drinks, or takeaway items at the café bar. This may include dine‑in meals, takeaway coffee, alcoholic beverages, or combo offers purchased just before your flight. You could also see a pending amount if the bar started a tab, applied a pre‑authorisation (for example, when opening a bill for multiple drinks), or if there was a tip or surcharge (such as a public holiday or card surcharge) added to the final receipt. If you travelled with others, a friend or colleague may have used your card to pay for a shared meal or round of drinks.

To verify the charge, check the date and time against your flight itinerary and boarding time at Brisbane Airport’s Domestic Terminal—charges often occur 30–90 minutes before departure. Review your email wallet receipts (if you used Apple Pay, Google Pay or your airline app), or any paper receipt you may still have from the day of travel. If you still have questions, visit airportretailgroup.com.au and use their contact or feedback form, or contact Brisbane Airport’s general enquiries and request details for The Aviary Cafe Bar. When you reach out, provide the exact transaction date, amount, and last four digits of the card so they can trace the sale, confirm the bill, email a copy of the receipt if available, or help correct common issues such as duplicate charges, incorrect amounts, or mistaken tips.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Aviary Cafe Bar.

  1. THE AVIARY BRISBANE AIR AU

Frequently Asked Questions

Why is there a charge from The Aviary Cafe Bar on my statement when I was at Brisbane Airport?

This charge typically relates to a food or beverage purchase you made while departing from Brisbane Airport’s Domestic Terminal, near Gates 22–23. Many travellers buy coffee, breakfast, snacks, or drinks just before boarding, so the time of the charge often lines up with your check‑in or boarding window. Check your flight details and any receipts from that day to confirm.

Why does the amount charged by The Aviary Cafe Bar not exactly match what I remember paying?

The final amount can differ slightly if a card surcharge, public holiday surcharge, or a voluntary tip/gratuity was added to your bill at payment. If you had a tab, the pre‑authorised amount may also differ from the final settled total once additional drinks or items were added. Compare the amount to your receipt; if you no longer have it, you can contact Airport Retail Group with the date, time, and amount so they can review the transaction.

Can The Aviary Cafe Bar place a pre‑authorisation or hold on my card?

Yes, in some cases a temporary pre‑authorisation may be placed on your card—typically when opening a bar tab or when the payment terminal verifies your card. This can appear as a pending or slightly higher amount than your final bill. The hold should automatically drop off within a few business days, leaving only the final settled charge visible; if it does not, contact your bank and the venue operator for assistance.

How can I get a copy of my receipt from The Aviary Cafe Bar?

If you need a receipt, note the exact date, approximate time, amount, and the last four digits of the card used. Then visit airportretailgroup.com.au and use their contact or feedback form, or call Brisbane Airport’s general enquiries line and request contact details for The Aviary Cafe Bar’s management. In many cases, the operator can look up the transaction in their point‑of‑sale system and email you a copy, subject to record availability.

What are common charge amounts I might see from The Aviary Cafe Bar?

Typical charges range from around AUD $5–$10 for a single coffee or soft drink, $15–$30 for a light meal or breakfast with a drink, and $10–$20 per alcoholic beverage depending on the selection. Larger totals, such as $40–$100 or more, usually represent meals and drinks for multiple people or a bar tab settled in one payment. Airport pricing can be higher than standard high‑street venues, so amounts may be a little above what you pay elsewhere.

Can I dispute or get a refund for a charge from The Aviary Cafe Bar?

If you believe you were incorrectly charged—such as a duplicate payment, wrong amount, or an item you did not receive—first reach out to the operator via airportretailgroup.com.au with details of the transaction. They may be able to verify the sale and offer a correction or refund if an error is confirmed. If you cannot resolve it with the merchant, you can then contact your bank or card issuer to inquire about a formal dispute or chargeback.

Why do I see both a pending and a completed charge from The Aviary Cafe Bar?

This can occur when a pre‑authorisation or initial pending charge is placed on your card and then the final transaction is processed separately. The pending authorisation should naturally fall away after it expires, typically within a few business days, leaving only the completed charge. If the pending amount remains for longer or if it appears you were charged twice, contact your bank and the operator to confirm and, if needed, request a reversal of the duplicate.

How do I contact The Aviary Cafe Bar about a billing question if I’ve already left the airport?

You do not need to return to the airport to resolve a billing query. Go to airportretailgroup.com.au and use their contact form, including your name, contact details, transaction date/time, amount, and the last four digits of your card. You can also reach out via Brisbane Airport’s general information channels and ask to be directed to the team responsible for The Aviary Cafe Bar, who can then investigate your charge.

This merchant is in the Restaurant category

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