The Bin Guys is a Western Australian, family-owned skip bin hire and waste disposal company providing residential and commercial rubbish removal services across the Perth metropolitan area, with a focus on recycling and environmentally responsible waste management.
The Bin Guys is a Western Australian, family-owned skip bin hire and waste disposal company based in Landsdale and servicing the greater Perth metropolitan area. They provide short-term and longer-term skip bin rentals for residential clean-ups, renovations, building and construction sites, commercial and industrial premises, and green waste. With a strong focus on recycling and environmentally responsible disposal, The Bin Guys sort and divert as much waste as possible from landfill, working with licensed recycling facilities and following local council and WA environmental regulations.
A charge from The Bin Guys will usually appear on your bank or card statement after you book a skip bin through their website (thebinguys.com.au) or over the phone. This can include one-off charges for bin hire, delivery and collection, plus any additional fees such as extra weight, prohibited items, extended hire periods, or extra collections. In some cases, you may see a pre-authorisation or pending charge when you confirm your booking or update your payment details; this is used to secure your booking or cover possible excess charges and will either be completed as a final payment or fall off once the actual amount is processed.
If you’re unsure about a charge from The Bin Guys, start by checking your email for booking confirmations, invoices, or collection reminders from their domain (thebinguys.com.au), and compare the dates to when you arranged a bin or had work done at your property. If someone else at your address (family member, tenant, or business staff) may have booked a bin, ask internally and check any shared company or household email accounts. To resolve questions, contact The Bin Guys directly via the contact form or phone number listed on their website, quoting the date and exact amount of the charge and, if possible, your booking or invoice number. They can clarify what the fee relates to, adjust any billing errors, and advise on refunds, additional charges, or future bookings.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Bin Guys.
Why was I charged by The Bin Guys when a skip bin was just delivered or picked up?
The Bin Guys typically process payment around the time your skip bin booking is confirmed, which may coincide with delivery or collection. If you booked online or over the phone using a card, the amount for the agreed bin size and hire period is usually charged upfront, with any extra charges (such as excess weight or prohibited items) processed after the bin is collected and weighed. Check your invoice or email confirmation to see what portion of the charge relates to the base hire and what may be additional fees.
What are typical costs for a The Bin Guys skip bin hire, and why might the amount on my statement be higher than expected?
Pricing depends on bin size, type of waste (general, mixed, construction, green), and your suburb, so there is no single fixed price; a standard residential bin hire will usually be a single all-inclusive amount quoted at checkout. Your charge can be higher than an advertised ‘from’ price if you selected a larger bin, mixed waste, or a more distant delivery area, or if additional fees were added after collection for overweight loads, extra days, or disallowed items like mattresses or tyres. Review the detailed quote or invoice sent to you by email, which itemises the base hire fee and any surcharges that make up the final total.
I don’t remember booking a skip bin—why do I see a charge from The Bin Guys on my card?
In many cases, a partner, housemate, tenant, or staff member may have booked a bin for a clean-up, renovation, or building job and used a household or business card. The charge might also relate to a past booking whose collection or additional weight fee was only finalised after the bin was weighed. Check with others who use your card or live/work at your address, then search your email (and any shared or business inboxes) for ‘The Bin Guys’ or ‘thebinguys.com.au’ to locate the related booking confirmation. If you still can’t identify it, contact The Bin Guys with the date and exact amount so they can locate the transaction in their system.
How do I cancel or change a The Bin Guys skip bin booking and what happens to my payment?
To cancel or alter your booking (such as changing bin size, dates, or location), you’ll need to contact The Bin Guys directly using the phone number or enquiry form on their website as early as possible before the scheduled delivery. Depending on how much notice you give and whether the bin or truck has already been dispatched, they may offer a full refund, a partial refund, or a credit toward a future booking, consistent with their current cancellation policy. Any changes in bin size or waste type may result in an adjusted charge, which will show as either an additional debit or a partial refund on your statement.
How can I request a refund or dispute a charge from The Bin Guys?
First, locate your booking confirmation or invoice that matches the charge and review the breakdown of fees such as base hire, excess weight, or additional items. If you believe there is an error—like an incorrect bin size charge, duplicate payment, or wrongly-applied surcharge—contact The Bin Guys directly via their website or by phone and provide your name, address, booking number, and a copy or screenshot of the bank charge. They can review truck logs and weighbridge records and, if an error is confirmed, process a refund or credit back to your original payment method in line with their refund policy. If you can’t resolve it with them, contact your bank or card issuer to discuss a formal dispute process.
Why do I see a small or pending charge from The Bin Guys that later changed or disappeared?
Some bookings may involve a temporary card authorisation or pre-approval, which can appear as a small or ‘pending’ amount on your statement when you first place the order. This isn’t a completed payment; it’s a hold used to verify your card and secure your booking or potential extra charges. Once the final amount for the bin hire and any verified extras is processed, the pending authorisation is either converted to the actual charge or automatically released by your bank, usually within a few business days.
How can I get a copy of my receipt or invoice for a The Bin Guys charge?
Invoices and booking confirmations are typically emailed to the address you provided when you placed your order online or over the phone. Search your inbox (and spam folder) for ‘The Bin Guys’ or ‘thebinguys.com.au’ around the date of the charge. If you can’t locate it, contact The Bin Guys through their website with your name, address, and the date and amount of the charge, and request a copy of the invoice for your records or for tax/business purposes.
Does The Bin Guys offer accounts or recurring billing for businesses, and how would those charges appear?
Regular commercial customers may have ongoing or trade arrangements where multiple skip bin hires are billed periodically or consolidated into account invoices. In those cases, you might see recurring or grouped charges from The Bin Guys that correspond to several deliveries and collections within a billing cycle rather than a single bin. The invoice number or account reference will usually appear in the invoice documentation but may not show on your bank statement, so match the billing period and total amount to the statement entry. For questions about business account billing, contact their office and quote your account or invoice number so they can provide a detailed statement of services.