The Body Shop

Personal Care98% confidence

The Body Shop is a global beauty and cosmetics retailer specializing in skincare, body care, haircare, and fragrances, with a focus on ethical sourcing and cruelty-free products.

London, United Kingdom
thebodyshop.com
Owned by Aurelius Group

About The Body Shop

The Body Shop is a global beauty and personal care brand founded in 1976 and headquartered in London, United Kingdom. Known for its cruelty-free stance and commitment to ethical sourcing, The Body Shop offers skincare, body care, haircare, makeup, bath products, and fragrances for a wide range of skin types and preferences. Customers can shop online at thebodyshop.com or in physical stores worldwide, and the brand frequently runs seasonal collections, gift sets, and limited-edition collaborations.

A charge from “THE BODY SHOP,” “THEBODYSHOP.COM,” or a similar description on your bank or card statement typically comes from a purchase made online at thebodyshop.com or in one of their retail stores. This may be a one-time in-store purchase, an online order for delivery or click-and-collect, a digital or physical gift card purchase, or tax and shipping added at checkout. You might also see a temporary authorization hold (often matching or slightly exceeding your order total) when you place an order online or add/update a card, which will either drop off or convert to the final billed amount once your order ships. In some regions, customers may also opt into repeat or auto-replenishment style orders, which can appear as recurring monthly or periodic charges.

If you’re unsure about a Body Shop charge, start by checking recent receipts in your email (search for “The Body Shop” or “thebodyshop.com”), your online account order history, and any in-store paper receipts or gift card purchases. If you have an online account, sign in at thebodyshop.com and review past orders and payment methods. For further help, use the “Contact Us” or “Customer Care” section on thebodyshop.com, where you can typically reach support via web form, chat, or region-specific phone numbers. If you still don’t recognize the transaction, your bank or card issuer can help you verify details, dispute unrecognized charges, and block further payments if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Body Shop.

  1. THE BODY SHOP AUSTRA LIVERPOOL AUS

Frequently Asked Questions

Why do I see a charge from THE BODY SHOP or THEBODYSHOP.COM on my bank statement?

This usually means a purchase was made at a The Body Shop retail store or on thebodyshop.com using your card. It could be for skincare, body care, haircare, fragrance, or a gift set, including seasonal or promotional items. Check your recent online orders, in-store receipts, and any gifts or gift cards you may have bought for others.

What are typical charge amounts from The Body Shop?

The Body Shop charges can range from small amounts for single items (for example, around $5–$15 for individual products) to larger totals of $30–$150 or more for gift sets, multi-item orders, or seasonal bundles. Online orders may also include taxes and shipping, which increase the final amount. If you see multiple smaller charges on the same day, it may reflect split orders, separate in-store transactions, or partial shipments.

Why do I see a pending or temporary charge from The Body Shop that’s different from my final total?

When you place an online order, The Body Shop may place a temporary authorization hold on your card for the estimated order total to verify your payment method. This pending amount can sometimes be slightly higher or appear as a separate line from the final completed charge. Once your order is processed and shipped, the pending hold should drop off and be replaced by the actual billed amount within a few business days.

Does The Body Shop offer subscriptions or recurring charges, and why might I see repeated payments?

The Body Shop mainly operates on one-time purchases, but in some regions you may be able to set up repeat deliveries or auto-replenishment for certain products, which can create recurring charges on your statement. You may also see regular charges if you frequently place online orders or visit stores around the same date each month (for example, restocking skincare or buying gifts). To confirm whether you have any recurring orders, log into your account at thebodyshop.com and review your order settings, or contact customer care for region-specific details.

How can I cancel an online order or stop future orders from The Body Shop?

If you just placed an online order, you may have a short window to request a change or cancellation by contacting customer care through the “Contact Us” or help section at thebodyshop.com. Once an order is processed or shipped, it usually cannot be cancelled, but you may be able to return items in accordance with The Body Shop’s return policy. If you’ve set up any repeat or auto-delivery options, manage or cancel them from your account settings on the website or by contacting support. If you suspect unauthorized use, immediately notify your bank or card issuer and ask them to block further charges.

How do I request a refund or return for a Body Shop purchase?

For online orders, review the returns information on thebodyshop.com, where you’ll find instructions on mailing items back or returning them in-store, along with any time limits and condition requirements. In-store purchases are typically returned or exchanged at a Body Shop store with the original receipt or proof of purchase, subject to local policy. Refunds for eligible returns are usually issued back to the original payment method once the items are received and processed.

How can I contact The Body Shop about a charge I don’t recognize?

Go to thebodyshop.com and navigate to the “Customer Care,” “Help,” or “Contact Us” section for your country. There you’ll typically find options such as a web contact form, live chat, or region-specific phone numbers and service hours. Have your transaction date, approximate amount, and the name appearing on your statement ready so support can help you locate the order. If you still suspect fraud after contacting them, follow up with your bank or card issuer to dispute the charge.

What should I check in my account if I’m confused about a Body Shop charge?

Sign in to your account at thebodyshop.com and review your order history, billing details, and any saved payment methods. Confirm whether a family member or authorized user on your card may have used your details to purchase items or gift cards. Also check for multiple orders placed on the same day, orders shipped to different addresses, or any open returns that might temporarily affect the amounts you see on your statement.

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