The Distillery

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The Distillery is a specialised letterpress printing and design studio that creates high-end stationery, business cards, event and wedding invitations, and other tactile printed products, along with offering creative workshops and branding services.

Darlinghurst, Sydney, New South Wales, Australia
the-distillery.com.au

About The Distillery

The Distillery is a specialised letterpress printing and design studio based in Darlinghurst, Sydney, Australia. They focus on premium, tactile print products such as custom wedding and event invitations, business cards, personal stationery, greeting cards, and bespoke packaging. In addition to design and production, The Distillery runs creative workshops (for example, letterpress and design classes) and offers branding and identity services for businesses looking for high-quality, craft-driven print collateral.

A charge from The Distillery may appear on your bank or card statement when you place an order for printed goods, pay a booking fee or deposit for a wedding or event project, purchase tickets to a workshop, or approve a design and print quote. Some customers may see multiple charges if they split payments across project milestones (e.g., deposit, production balance, and shipping) or if they make follow-up print runs. If you paid online, the transaction might show as “THE DISTILLERY DARLINGHURST”, “THEDISTILLERY.COM.AU”, or a similar variation, and international customers may also see minor currency conversion differences if charged in AUD.

If you’re unsure about a charge, start by checking your recent email for invoices, quotes, workshop confirmations, or order receipts from an @the-distillery.com.au address. You can also log into your account on the-distillery.com.au (if you created one) or search your calendar and messages for wedding or event planning discussions that involved printing. For clarification, contact The Distillery directly via the contact details on their website (the-distillery.com.au), including their studio phone number and email contact form, and provide the date, exact amount, and the name on your card so they can locate the transaction. Common issues—such as confusion between a deposit and a final payment, changes to an order, or a workshop booking—are usually resolved by reviewing the original quote and invoice they issued for your project.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Distillery.

  1. THE DISTILLERY +61293609958 AUS

Frequently Asked Questions

Why did I get charged by The Distillery when I was only requesting a quote?

The Distillery does not charge for simply requesting a quote; however, once you approve a quote and confirm your project, they may process a deposit or full payment depending on the agreed terms. Many bespoke print projects require an upfront deposit before design or production begins. Review any invoices or approval emails from The Distillery to see if you confirmed a job, or contact them with your invoice number to clarify what stage of the project the payment relates to.

What kinds of amounts does The Distillery usually charge for?

Because The Distillery’s services are custom, transaction amounts vary widely depending on the project scope, quantity, paper stock, and finishing options. You might see smaller charges for workshop tickets, sample packs, or simple stationery, and larger amounts for full wedding invitation suites, business branding packages, or bulk letterpress runs. The exact amount will match an itemised invoice or estimate they sent you by email, typically in Australian dollars (AUD).

Does The Distillery have subscriptions or recurring billing?

The Distillery generally operates on a project-by-project basis and does not offer standard consumer subscription plans like streaming or software services. However, business clients who have ongoing arrangements (such as regular stationery or card reprints) may agree to scheduled or repeated orders and invoices. If you’re seeing repeated charges, check whether you’ve arranged periodic reprints or ongoing branding work with them, and contact the studio if you need to adjust or pause any ongoing services.

How do I cancel or change an order with The Distillery?

To cancel or modify an order, you should contact The Distillery directly as soon as possible via the contact details on the-distillery.com.au, referencing your quote or invoice number. Once design work has begun or printing has started, cancellation options may be limited and any deposit may be non-refundable, depending on the stage of production. For time-sensitive wedding or event orders, changes are best requested in writing (email) so you have a clear record of what’s been agreed.

How can I request a refund or dispute a charge from The Distillery?

If you believe you were charged in error, email The Distillery or use the contact form on their website with your full name, transaction date, last four digits of your card, and the amount charged. They will review your order history, invoice, and any associated workshop or booking records to determine whether a refund, partial credit, or adjustment is appropriate under their policies. It’s usually faster and more effective to resolve issues directly with the studio before contacting your bank for a chargeback.

Why do I see multiple charges or a different amount than my quote from The Distillery?

Many projects with The Distillery involve separate payments for a deposit, design work, production, and sometimes shipping, which can appear as multiple charges on your statement. Differences in the final amount may be due to approved changes to quantities, paper or finishing upgrades, or additional items like envelopes or foiling that were added after the initial quote. International customers may also see minor differences due to currency conversion or bank fees; you can confirm the billed amount by matching it against your final invoice in AUD.

Could a small or temporary charge from The Distillery be an authorization hold?

In some cases, your bank may display a temporary ‘pending’ amount when you first provide your card details to The Distillery online or over the phone. This is an authorization hold used to verify the card, and it may differ slightly from the final settled amount once your invoice is processed. Authorization holds usually drop off within a few days; if a small pending amount becomes a posted charge you don’t recognize, contact The Distillery with a screenshot or statement reference so they can investigate.

How can I confirm what I purchased from The Distillery for a charge on my statement?

Look for an invoice, receipt, or booking confirmation sent from an @the-distillery.com.au email address around the date of the charge—this will list exactly what you ordered, such as wedding invitations, business cards, or a workshop ticket. If you can’t find any documentation, reach out through the contact details on their website and provide the transaction details so they can locate your order in their system. They can re-send your invoice or receipt and explain whether the charge relates to design services, printing, a deposit, or a balance payment.

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