The Eight

Restaurant96% confidence

The Eight is a poolside restaurant and bar at Fairmont Singapore / Swissôtel The Stamford, offering all-day international cuisine, snacks, fresh juices and artisanal cocktails in a casual tropical setting.

Singapore, Singapore
fairmont-singapore.com
Owned by Accor

About The Eight

The Eight is a poolside restaurant and bar located on the shared sky-terrace level of Fairmont Singapore and Swissôtel The Stamford in the heart of Singapore’s City Hall district. Designed as a relaxed tropical escape above the city, it offers all-day international cuisine, light snacks, kids’ options, fresh juices, and artisanal cocktails for hotel guests and walk‑in visitors. Guests can dine by the pool, enjoy shaded lounge seating, or order refreshments while using the pool facilities, making it popular for casual lunches, afternoon drinks, and laid‑back evenings.

A charge from “THE EIGHT” or similar wording on your bank or card statement usually relates to food and beverage purchases made at the poolside restaurant or bar, including snacks, meals, cocktails, or non‑alcoholic drinks. If you were staying at Fairmont Singapore or Swissôtel The Stamford, the charge may have been posted to your room and later settled to your card at checkout, sometimes under the restaurant name rather than the hotel name. You may also see charges for shared bills, group tabs, or poolside service, and in some cases a pre‑authorization hold if you opened a tab at the bar or if the hotel verified your card for incidentals; holds typically appear as pending and then drop off or are replaced by the final amount.

To verify this charge, start by checking recent stays at Fairmont Singapore or Swissôtel The Stamford and look for any pool or bar visits during your dates of stay. Compare the amount and date with your hotel folio or e‑invoice (often emailed after checkout) where poolside restaurant items may be listed under The Eight or a generic “F&B” line. If you still have questions, contact the hotel directly through the details on fairmont-singapore.com or via the main hotel phone number and request a copy of your folio or specific receipt for The Eight. If you suspect an error—such as duplicate billing, incorrect tip, or an unfamiliar charge—reach out to the hotel’s billing or front office team promptly; your card issuer can also help dispute a charge if it cannot be resolved with the property.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Eight.

  1. THE EIGHT-FAIRMONT/SWI SINGAPORE SGP

Frequently Asked Questions

Why do I see a charge from THE EIGHT on my card when I only remember staying at Fairmont Singapore or Swissôtel The Stamford?

The Eight is the poolside restaurant and bar shared by Fairmont Singapore and Swissôtel The Stamford, so food and beverage consumed at the pool deck is billed under this outlet name. If you charged meals or drinks to your room, the final settlement at checkout may show as THE EIGHT or as part of a consolidated folio that breaks down by restaurant. Check your hotel invoice for poolside or bar items on the same date and amount as the charge on your statement.

What types of purchases at The Eight typically appear on my bank statement, and for how much?

Charges from The Eight generally relate to à la carte food, snacks, cocktails, wines, beers, soft drinks, and fresh juices ordered poolside or at the bar. Amounts can range from small transactions for a single drink or snack to larger totals for full meals or shared platters, often including a service charge and prevailing taxes in Singapore. Group tabs that were settled on one card will appear as a single, higher‑value charge for the entire bill.

Can The Eight place an authorization hold or pending charge on my card?

Yes. If you open a bar tab or provide your card directly at The Eight, the outlet or the hotel may place a temporary authorization hold to confirm your card, especially for walk‑in guests not staying in‑house. When the bill is closed, that hold is either adjusted to the final amount or released, with the actual charge posting separately. Authorization holds typically disappear from your online banking within a few business days, depending on your bank’s policies.

How are tips, service charges, and taxes handled for charges from The Eight?

In Singapore, it is common for restaurants in hotels to add a service charge (often around 10%) plus prevailing Goods and Services Tax (GST) to the bill. At The Eight, your final amount may therefore be higher than menu prices once service and tax are included. If you added a discretionary tip on top of the service charge when signing the bill, this will be reflected in the final card amount; compare your signed receipt or hotel folio to confirm.

How do I get a copy of my receipt or itemised bill for a charge from The Eight?

If you were a hotel guest, you can request an itemised folio from Fairmont Singapore or Swissôtel The Stamford showing your restaurant and bar charges, including those from The Eight; this is usually available via email by contacting the front desk or reservations team. Walk‑in guests who paid directly at the outlet can contact the hotel through the details on fairmont-singapore.com, provide the transaction date, approximate time, and last four digits of the card, and ask the F&B or accounting team to retrieve a copy of the receipt if available.

How can I dispute or question an incorrect or duplicate charge from The Eight?

Start by contacting Fairmont Singapore or Swissôtel The Stamford and ask to speak with the billing, front office, or food and beverage team regarding a charge from The Eight. Provide the transaction date, exact amount, and name on the card or reservation so they can locate the bill and verify whether a duplicate posting or error occurred. If the hotel confirms a mistake, they can process a reversal or refund; if you cannot reach a resolution, you may escalate the matter with your card issuer by filing a dispute.

Why was I charged by The Eight after I checked out of the hotel?

Sometimes incidental charges—such as late‑posted restaurant bills from The Eight—are added to your room account after you have physically checked out, once the outlet transmits all transactions to the main system. The hotel may then charge your card on file for those remaining items, which can appear a day or two later on your statement. Review your folio or contact the hotel to see if any late‑posted poolside or bar charges were added after your departure.

How do I contact someone about a charge if I can’t find it on my hotel folio?

If the amount from THE EIGHT does not match anything on your folio, visit fairmont-singapore.com to find the main contact details for Fairmont Singapore and Swissôtel The Stamford and reach out via phone or email. Explain that you are querying a card charge from The Eight and provide your stay dates (if any), the transaction date, and amount. The hotel’s finance or F&B team can check their point‑of‑sale records to confirm whether the charge belongs to your account or if further investigation with your card issuer is needed.

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