The Fruit Box Group

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The Fruit Box Group is an Australian company that delivers fresh fruit, milk, and pantry items—primarily to workplaces and businesses—on a recurring basis.

Melbourne, Victoria, Australia
thefruitboxgroup.com.au

About The Fruit Box Group

The Fruit Box Group is an Australian workplace delivery service that supplies offices, schools, and businesses with fresh fruit, milk, and pantry items. Based in Melbourne, Victoria, they operate across multiple major cities in Australia, focusing on regular, scheduled deliveries that keep staff kitchens and breakrooms stocked. Their offering typically includes seasonal fruit boxes, dairy and non-dairy milk, bread, breakfast items, and other pantry staples tailored to workplace needs.

A charge from The Fruit Box Group usually appears on a bank or card statement when a business has set up a recurring delivery arrangement or placed a one-off order. Most customers are billed per delivery or on a recurring schedule (such as weekly or fortnightly), and charges may show under descriptors like “THE FRUIT BOX GROUP,” “FRUIT BOX GROUP MELBOURNE,” or similar. You might see charges for standard fruit boxes, combined fruit-and-milk orders, pantry restocks, or separate invoices for different office locations. In some cases, there may be trial or introductory offers that roll into regular billing if not changed or cancelled before the next scheduled delivery.

If you’re unsure about a charge from The Fruit Box Group, start by checking with your workplace or accounts department to see whether your organisation has an active delivery arrangement with them and review any invoices or order confirmations sent to your company email. Invoices and payment details are typically accessible via your company’s accounts records or by requesting a copy from The Fruit Box Group. To resolve questions, you can contact them through the contact form or phone number listed on their official website (thefruitboxgroup.com.au), quoting your invoice number, delivery address, business name, and the amount/date of the charge. Common billing issues—such as duplicate charges, changes to delivery frequency, or cancelling a recurring service—are usually handled by adjusting your delivery schedule, updating billing details, or issuing a credit or refund where appropriate after review by their accounts team.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Fruit Box Group.

  1. EZI*The Fruit Box Grou 61393731693 AU
  2. EZI*The Fruit Box Grou Kensington AUS

Frequently Asked Questions

Why am I seeing a charge from THE FRUIT BOX GROUP on my business card?

This charge is most often related to a scheduled fruit, milk, or pantry delivery ordered for your workplace or business. Many offices use The Fruit Box Group on a weekly or fortnightly basis, and invoices are typically charged to a nominated company credit card or direct debit. Check with your office manager, facilities team, or accounts department to confirm if a recent delivery was made to your workplace.

How does The Fruit Box Group’s billing work for recurring deliveries?

The Fruit Box Group generally bills per delivery for ongoing services rather than charging a long-term contract fee up front. Your organisation can set a delivery schedule (for example, weekly fruit and milk) and will receive an invoice or card charge for each delivery based on the agreed box sizes and products. Billing cycles and payment terms are usually outlined in your initial service agreement or quote.

What are typical amounts I might be charged by The Fruit Box Group?

Amounts vary depending on how many staff you’re catering for, the size and number of boxes, and whether you also receive milk or pantry items. Smaller offices may see lower per-delivery charges, while larger workplaces with multiple boxes and product lines will see higher totals. If you have multiple office locations, it’s common to see separate charges or invoices for each site.

How can I pause, change, or cancel our Fruit Box Group deliveries to stop future charges?

To pause, change, or cancel, your workplace’s nominated contact (such as the office manager or accounts contact) should get in touch directly with The Fruit Box Group. This is typically done by emailing or calling them via the details on thefruitboxgroup.com.au, or by contacting your usual account manager if one has been assigned. They can adjust delivery frequency, change box sizes, or cancel the service—usually requiring notice before the next scheduled delivery cut-off time.

How do I request a refund or credit for a charge I believe is incorrect?

If you think a charge is incorrect—such as a duplicate bill, a cancelled order that was still delivered, or products that did not arrive as expected—gather your invoice number, the date and amount of the charge, and any delivery notes. Then contact The Fruit Box Group’s accounts or customer service team through their website or by phone and explain the issue. They will review your order history and, if warranted, may offer a credit on your account or a refund back to the original payment method in line with their policies.

Why do I see multiple Fruit Box Group charges in the same month?

Many customers receive more than one delivery per week (for example, fruit deliveries twice a week plus separate milk or pantry deliveries), which can result in multiple charges in the same month. In addition, if you manage multiple offices or cost centres, each location may be billed separately. Review your invoices or delivery schedule to match each charge to a specific site and delivery date.

Can The Fruit Box Group place an authorization hold or pending charge on my card?

In some cases—particularly when first setting up a new service or updating card details—your bank may show a pending or pre-authorisation amount related to The Fruit Box Group. This is used to verify that the card is valid and will usually drop off or convert to a final charge once the invoice is processed. If a pending amount doesn’t clear or looks unusual, contact both your bank and The Fruit Box Group’s accounts team for clarification.

How can I find the invoice or receipt linked to this Fruit Box Group charge?

Invoices are commonly emailed to the nominated billing contact at your organisation or provided through your usual accounts channel. Start by checking shared accounts inboxes, finance systems, or with your accounts payable team for an invoice from The Fruit Box Group dated close to the transaction on your statement. If you still can’t locate it, contact The Fruit Box Group via their website with your business name, delivery address, and the transaction date/amount so they can resend the relevant invoice or receipt.

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