The Glenelg Public House

Restaurant98% confidence

The Glenelg Public House is a gastropub-style steakhouse in Mermaid Beach, Queensland, specializing in premium Australian beef, modern Australian cuisine, and craft drinks in a pub-inspired setting.

Mermaid Beach, Queensland, Australia
theglenelgpublichouse.com.au

About The Glenelg Public House

The Glenelg Public House is a modern gastropub-style steakhouse located in Mermaid Beach, Queensland, Australia. Known for its focus on premium Australian beef, the venue offers a menu centred around dry-aged and pasture-fed steaks, shared plates, and contemporary Australian dishes, alongside a carefully curated selection of wines, craft beers, and cocktails. The atmosphere is casual yet refined, combining the feel of a classic pub with a strong food focus, and it caters to couples, families, and groups, including special occasions and events. Bookings are recommended, especially on weekends and public holidays.

A charge from THE GLENELG PUBLIC HOUSE, GLENELG PUBLIC HOUSE, or a similar description may appear on your bank or card statement when you pay for a sit-down meal, bar tab, group booking, or private event at the restaurant. You might also see a charge if you purchased a gift voucher, paid a deposit for a large reservation, or settled a bill that included a surcharge for public holidays or Sunday trading (common in Australia). In some cases, your bank may first show a temporary “pending” amount or pre-authorisation if a card was used to open a tab or secure a booking, with the final charge adjusting afterwards to reflect your actual spend plus any tip or service fee.

If you don’t immediately recognise this transaction, start by checking your calendar, emails, and text messages for a recent booking confirmation or receipt from The Glenelg Public House (look for messages from @theglenelgpublichouse.com.au). Compare the transaction date and amount with any dinner, drinks, or group event you attended in Mermaid Beach, and remember that tips, surcharges, and split bills can slightly change the total. For questions, contact the restaurant directly using the details on their website (theglenelgpublichouse.com.au) and provide the date, approximate time, and last four digits of the card used so they can look up your bill. If the venue confirms no matching transaction or you suspect fraud, reach out to your bank or card issuer to dispute the charge or request a card replacement.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Glenelg Public House.

  1. The Glenelg Public Ho Mermaid Beach AUS

Frequently Asked Questions

Why did I get a charge from THE GLENELG PUBLIC HOUSE on my statement?

This charge typically comes from paying for a meal, drinks, or a bar tab at The Glenelg Public House in Mermaid Beach, Queensland. It can also relate to a group booking, private function, or purchase of a gift voucher made either in person or over the phone. The statement descriptor may appear as THE GLENELG PUBLIC HOUSE MERMAID BEACH (or similar) and will be processed in Australian dollars (AUD).

What are common amounts I might see from The Glenelg Public House?

Common transaction amounts can range from around AUD $40–$80 for a smaller meal and drinks, up to $150–$300+ for two or more people including steaks, sides, and a bottle of wine. Group bookings, set menus, or events can be significantly higher depending on the agreed per-head price. Gift vouchers are often neat round figures (for example $50, $100, $150), which may help you identify a voucher purchase rather than a regular meal bill.

Why is there a pending or duplicate charge from The Glenelg Public House?

If you opened a tab at the bar or left your card to secure payment, the venue or your bank may place a temporary pre-authorisation hold to verify funds. This can show as a pending or duplicate amount until the final bill is processed, at which point the hold is released automatically (usually within a few business days). Only the final settled amount should remain on your statement; if a hold does not drop off, contact your bank for assistance.

Can The Glenelg Public House charge a deposit for bookings or events?

For larger group bookings, special events, or peak dates, The Glenelg Public House may request a deposit or credit card guarantee to secure your reservation. This can appear as a separate charge ahead of your visit, which is usually deducted from your final bill or forfeited if you cancel late in line with their booking policy. Check your confirmation email or contact the venue directly if you are unsure how your deposit has been applied.

How do I get a copy of my receipt or tax invoice from The Glenelg Public House?

If you paid in person, the staff normally print a receipt at the time of payment, but you can request an electronic copy by contacting the restaurant. Visit theglenelgpublichouse.com.au for phone and email details, and provide the transaction date, approximate time, total amount, and the last four digits of the card used. They can then search their point-of-sale system and email you a tax invoice for your records or expense claims.

How can I query or dispute an incorrect amount charged by The Glenelg Public House?

First, contact The Glenelg Public House directly and explain the issue, such as an incorrect tip, items you didn’t order, or being charged twice. Have your bank statement, any receipts, and details of your visit ready so staff can quickly locate the transaction and, if appropriate, process a refund or adjustment. If you cannot resolve the issue with the venue or believe the transaction is fraudulent, contact your bank or card issuer to raise a formal dispute or chargeback.

Does The Glenelg Public House offer gift vouchers, and how do those charges appear?

Yes, The Glenelg Public House offers gift vouchers that can be purchased online or in person for specific dollar amounts (for example $50, $100, $200). When bought online, the voucher charge will still appear under the restaurant’s name or payment gateway associated with the venue, and the amount is typically a round figure. If you see a neat round-number charge and recall buying a present, it may be a voucher purchase rather than a dining bill.

What should I do if I don’t recognise any visit to Mermaid Beach but see this charge?

Check with family members or anyone else who may have access to your card, as they might have used it while dining at The Glenelg Public House. If no one recognises the transaction and you haven’t been to Mermaid Beach or purchased a voucher, it may be an unauthorised use of your card. In that case, contact your bank immediately to report suspected fraud, request a card replacement, and follow their process for disputing the charge.

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