The Grants Hub

Software93% confidence

The Grants Hub is an Australian online grants directory and software platform that helps organisations search, track, and manage thousands of grant and funding opportunities in one place.

Coolum Beach, QLD, Australia
thegrantshub.com.au

About The Grants Hub

The Grants Hub is an Australian online grants directory and grant management platform based in Coolum Beach, QLD. It’s designed for not‑for‑profits, community groups, local councils, schools, universities, social enterprises and businesses that regularly apply for funding. Through thegrantshub.com.au, subscribers can search thousands of Australian grants, save favourites, set up tailored email alerts, track deadlines, and manage grant applications in one place. The platform is web‑based (no software installation required) and offers different subscription options for individuals, small organisations and larger teams.

A charge from “THE GRANTS HUB”, “THEGRANTSHUB.COM.AU”, or similar wording on your bank or card statement usually relates to a subscription fee for access to their grants directory and tools. This may be a monthly or annual subscription that renews automatically, a one‑time payment for a fixed-term access period, or a charge after a free or discounted trial ends. You may also see charges if you upgraded your plan, added extra users, or changed from a trial or short‑term subscription to an ongoing plan. In some cases, a small temporary authorisation may appear when you first sign up or when updating your card details, which should drop off once your bank releases the hold.

If you’re unsure about a charge, first log in at thegrantshub.com.au using the email address likely associated with the subscription and check your Billing, Subscription or Account area for invoices and plan details. You can typically download receipts, view upcoming renewal dates, and see which card is being billed. If you still have questions, contact The Grants Hub via the contact form or support email listed on their website, providing the last four digits of the card, the charge amount, and the date so they can locate your account (never email your full card number). Common issues—such as forgetting about an auto‑renewal, duplicate accounts under different email addresses, or trial periods rolling into paid plans—can usually be resolved by adjusting your plan, cancelling future renewals, or requesting a review of recent charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Grants Hub.

  1. THE GRANTS HUB +61409525646 AU

Frequently Asked Questions

What types of subscriptions does The Grants Hub offer, and what amounts might I see on my bank statement?

The Grants Hub offers online subscriptions for access to its Australian grants directory and tools, with options typically tailored for individual users, small organisations and larger teams. Charges you see will usually correspond to either a monthly or annual subscription, depending on what you selected at sign‑up. The transaction description often includes wording like “THE GRANTS HUB” or “THEGRANTSHUB.COM.AU” and will match the prices listed on their current pricing page at thegrantshub.com.au/pricing (amounts are in AUD unless you’re paying from overseas).

Why did I get charged by The Grants Hub after a free or discounted trial?

When you sign up for a free or discounted trial with The Grants Hub, you’re typically asked to enter a payment method and agree that it will convert to a paid subscription at the end of the trial unless you cancel. If you don’t cancel before the trial period finishes, the system automatically charges the subscription fee for the next billing period (monthly or annual). You can confirm this by logging into your account and checking your billing history and renewal date. If you intended to cancel, contact their support promptly to discuss your options.

How do I cancel or turn off auto‑renewal for my The Grants Hub subscription?

To cancel, log in at thegrantshub.com.au, go to your Account, Profile, or Billing/Subscription section, and look for an option to cancel or manage your subscription. Once you cancel, your access usually continues until the end of the current paid period, and auto‑renewal will be turned off so you are not billed again. Make sure you keep any confirmation email or on‑screen confirmation of cancellation for your records. If you cannot access your account (for example, you’ve lost access to the email), contact The Grants Hub support via their website for assistance.

How can I request a refund or dispute a The Grants Hub charge?

If you think you’ve been charged in error—such as an unwanted renewal, duplicate subscription, or an upgrade you didn’t intend—contact The Grants Hub directly before going to your bank. Use the contact details on thegrantshub.com.au (usually a support email address or contact form) and include the charge amount, date, and the email linked to the account. Refunds are assessed according to their refund and cancellation policy, which generally focuses on recent charges and unused future access rather than long‑past periods. Your bank or card provider may still be able to help, but starting with the merchant is usually faster and provides clearer information about your account.

Why do I see a small or temporary The Grants Hub charge that later disappeared or changed?

The Grants Hub, like many online services, may trigger a small temporary authorisation when you first add or update a card to verify that the payment method is valid. This can show up as a low‑value or pending charge that should automatically disappear once your bank releases the hold, usually within a few business days. The actual subscription fee will then appear as a separate posted transaction. If a small or pending amount doesn’t clear after several days, contact your bank and The Grants Hub support for clarification.

I don’t remember signing up—could this be linked to my organisation’s shared account with The Grants Hub?

Yes. Many organisations manage grants through a shared or centralised The Grants Hub account, and the subscription may be in the organisation’s name even if the card is personal or belongs to a finance contact. The charge may relate to an account set up by a colleague, grants officer, or finance team member using your organisation’s email address. Check internally with your grants, finance, or fundraising teams and ask them to verify if they are using The Grants Hub and which card is on file before assuming the charge is unauthorised.

How can I get an invoice or tax receipt for my The Grants Hub payment?

Log in to thegrantshub.com.au and go to your Billing, Payments, or Subscription area; there is usually an option to view or download invoices and receipts for each transaction. These invoices typically include your organisation’s name, ABN (if provided), and GST details for Australian customers. If you can’t find what you need or need the invoice re‑issued under a specific entity name, contact The Grants Hub support via their website with your billing details and the date and amount of the charge.

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