The Laundry Lady is an Australian mobile laundry service offering pickup and delivery for washing, drying, ironing, and folding for homes and businesses, operated through a network of local contractors and franchises.
The Laundry Lady is an Australian mobile laundry service that provides door-to-door washing, drying, ironing, and folding for homes and businesses. Operating through a network of local contractors and franchisees across regions including the Sunshine Coast, QLD, they collect your laundry from your home or workplace and return it cleaned and neatly folded or pressed. Services are booked online via their website (thelaundrylady.com.au), where you can choose preferred pickup days and times, specify special instructions, and select add-ons such as stain treatment or delicate-care handling.
A charge from “The Laundry Lady” on your bank or card statement usually relates to a laundry order you placed through their website or via a contractor taking payment through the company’s system. This may be for a standard one-off wash/dry/fold service, ironing, or a business/commercial service booking. In some cases, you may see separate charges if you made multiple bookings, added extra services (such as urgent turnaround or large/oversized items), or changed your order after the quote. They may also place a temporary pre-authorisation or pending charge when you confirm an online booking, which is adjusted to the final amount once the laundry is weighed or itemised.
If you’re unsure about a Laundry Lady charge, start by checking your email for booking confirmations or receipts from thelaundrylady.com.au and reviewing any recent online bookings or household members who may have used the service. Log into your account on their website (if you created one) to view your booking history, invoices, and payment details. To resolve questions, contact The Laundry Lady via the contact or support form on their website or through the details listed under the “Contact” or “Help” sections, and provide the date, exact charge amount, and the name on the card so they can look up the transaction. Common issues—such as duplicate charges, unclear pricing, or questions about pre-authorisation holds—are usually resolved by checking the booking notes, weight/item count of the laundry, and the final invoice associated with the job.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Laundry Lady.
Why did I get a charge from The Laundry Lady on my bank statement?
This charge is typically for a laundry service booking you made through thelaundrylady.com.au, such as wash, dry, fold, or ironing, with pickup and delivery. It may be tied to a one-off household job or a business/commercial collection. Check your email for a Laundry Lady booking confirmation around the date of the charge, and review any recent laundry you had collected from your home or workplace.
How much does The Laundry Lady usually charge for services?
The Laundry Lady generally charges per load, per basket, or per kilogram for wash/dry/fold, and per item for ironing or special garments, with prices varying by location and service type. You’ll usually see the estimated price when you book online, and the final amount may vary slightly based on the actual weight or number of items collected. To confirm the exact price for your charge, refer to the invoice or booking confirmation sent to your email or visible in your online account.
Does The Laundry Lady offer subscriptions or recurring billing?
The Laundry Lady primarily operates on a per-booking basis rather than fixed-term subscriptions. However, if you set up regular or recurring pickups (for example, weekly business or household laundry), you may see charges appear on your statement on a repeating schedule that matches your booking pattern. If you no longer want recurring pickups, log into your account or contact them through their website to adjust or cancel your repeating bookings.
Why do I see a pending or temporary charge from The Laundry Lady?
When you confirm a booking online, The Laundry Lady or their payment processor may place a temporary pre-authorisation on your card to verify funds. This amount can appear as a pending charge and may be based on the estimated cost of your order. Once the job is completed and final pricing is confirmed, the pre-authorisation is either captured as the final payment or released, typically within a few business days. If a pending amount doesn’t drop off after this time, contact your bank and The Laundry Lady with the transaction details.
How can I cancel or change a Laundry Lady booking to avoid unwanted charges?
To cancel or modify an upcoming pickup, go to thelaundrylady.com.au, log into your account (if you have one), and view your upcoming bookings to request changes or cancellation. Many contractors require changes to be made within a set timeframe before the scheduled pickup to avoid late-cancellation fees, so check the terms in your confirmation email. If your booking is imminent or you can’t access your account, use the contact details in your confirmation email or the website’s contact page to reach the assigned Laundry Lady contractor or support team directly.
How do I get a copy of my receipt or invoice for a Laundry Lady charge?
Receipts and invoices are typically emailed to the address you provided when booking and may also be accessible via your account on thelaundrylady.com.au under your booking or order history. Search your inbox (including spam/junk) for “The Laundry Lady” around the date of the charge. If you still can’t find it, contact them via the website with your name, booking date, and charge amount so they can resend or reissue the invoice.
How do I request a refund or dispute a charge from The Laundry Lady?
If you believe you were overcharged, billed twice, or charged for a service you didn’t receive, first review your invoice and booking details to confirm the items and any extras applied. Then contact The Laundry Lady using the support/contact form on their website, providing your booking reference, date, and a description of the issue. They can investigate the job with the local contractor and, where appropriate under their policies, reverse duplicate charges, correct billing errors, or offer a partial or full refund. If you suspect fraud and cannot resolve it with them, also contact your bank or card issuer promptly.
What should I do if I don’t recognise a Laundry Lady charge and don’t think I used the service?
Start by checking whether anyone else in your household, share house, or business may have booked laundry services using your card or details. Look in your email accounts for any confirmations from thelaundrylady.com.au and verify that no saved card is on file in an account you’ve forgotten about. If you still don’t recognise it, contact The Laundry Lady via their website with the exact amount, date, and first/last name on the card so they can search their system; if they confirm no legitimate booking, notify your bank to report potential unauthorised use.