The Local

Restaurant90% confidence

The Local is a casual Australian eatery and bar located in the Virgin Australia pier of Brisbane Domestic Airport, serving breakfast, lunch and dinner with a menu of local flavours, including fresh seafood, burgers, salads and a full range of beer, wine and spirits.

Brisbane, Queensland, Australia
bne.com.au

About The Local

The Local is a casual Australian restaurant and bar located within the Virgin Australia pier at Brisbane Domestic Airport in Queensland. Catering to travellers and airport staff, it offers sit‑down and takeaway options for breakfast, lunch and dinner, with a focus on local flavours and fresh ingredients. The menu typically features items such as cooked breakfasts, salads, burgers, fresh seafood dishes and share plates, alongside a full bar serving beer, wine, spirits and non‑alcoholic beverages. As an airport venue, The Local is operated under the broader Brisbane Airport (BNE) retail and hospitality network, which is managed through bne.com.au.

A charge from “THE LOCAL BNE,” “THE LOCAL BRISBANE AIRPORT,” or a similar description may appear on your bank or card statement when you dine in, grab takeaway, or purchase drinks at this venue before a Virgin Australia domestic flight. Charges can result from one‑time purchases (meals, snacks, bar tabs), tips or gratuities added after the initial card swipe, or group bills where one person’s card covers the table. In some cases, you may see a temporary authorization hold that is slightly higher than your final bill, particularly if you opened a bar tab; this is adjusted to the correct amount once the transaction is finalized. If you travelled recently, the date on your statement may not exactly match your travel date due to processing times.

If you’re unsure about a charge from The Local, start by checking whether you or someone in your household travelled through Brisbane Domestic Airport around the transaction date. Look for your receipt in your email (if you requested one), your wallet, or your airline travel records, as the visit will usually coincide with a flight from the Virgin Australia pier. For detailed queries, you can contact Brisbane Airport customer service via the contact options on bne.com.au and provide the transaction date, amount and the last four digits of your card so they can help route your enquiry to the relevant food and beverage operator. Common issues—such as duplicate charges, tip discrepancies, or bar tabs not closed correctly—are typically resolved by reviewing the original receipt and having the venue or airport retail manager adjust or refund the transaction where appropriate.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Local.

  1. ZLR*Roll'd Brisbane Air AU
  2. ZLR*THE LOCAL Brisbane Air AU

Frequently Asked Questions

Why did I get a charge from THE LOCAL at Brisbane Airport on my card?

This charge is most likely from a food or drink purchase you made at The Local, a restaurant and bar in the Virgin Australia pier at Brisbane Domestic Airport. It could be for a sit‑down meal, takeaway coffee or snacks, or a bar tab you opened before your flight. Check your travel dates and boarding passes around the transaction date—most customers see this charge on days they flew from or through Brisbane Domestic Airport.

What are typical prices for meals and drinks at The Local, and what amounts might I see on my statement?

The Local is an airport venue, so pricing is in line with other airport restaurants: light breakfast items and snacks are often in the AUD $8–$18 range, mains such as burgers, salads and seafood dishes commonly fall around AUD $20–$35, and alcoholic drinks vary by brand and size. On your statement you might see totals anywhere from about AUD $10 for a quick coffee or snack up to AUD $60–$100 or more for full meals with drinks, especially if you were dining as a couple or group and one person paid the bill.

Why does the amount from The Local not match the bill I remember paying?

There are a few reasons the amount may differ from what you recall. A higher total may include a tip/gratuity you added after the initial card authorisation or additional items ordered after you first saw the bill. If you opened a bar tab, a temporary higher authorization might appear first and then be adjusted to your final spend. Also, if your card is issued overseas, currency conversion fees from your bank or card network may slightly increase the final amount you see.

I see two charges from The Local on the same day—does this mean I was double charged?

Not always. One of the entries may be a temporary authorization hold for your bar tab or initial bill, and the other is the final settled transaction; in most cases, the authorization will automatically drop off your statement within a few business days. If both amounts remain posted after several days and you only made one purchase, gather any receipts you have and contact Brisbane Airport customer service via bne.com.au so they can coordinate with the venue operator to review and correct any genuine duplicate charge.

How can I get a copy of my receipt or invoice from The Local?

If you requested an emailed receipt at the time of purchase, search your inbox (including spam) for terms like “Brisbane Airport,” “BNE,” or the transaction date. If you don’t have the receipt, note the exact date, time window, amount, and the last four digits of your card, then contact Brisbane Airport customer service through the contact details on bne.com.au. They can pass your enquiry to the food and beverage operator for The Local, who may be able to retrieve a copy of your receipt from their point‑of‑sale system.

How do I dispute a charge or request a refund from The Local?

First, confirm the charge with anyone who may have used your card while travelling (family members, colleagues) and match it to your flight times from Brisbane Domestic Airport. If it still appears incorrect, collect your bank statement, any receipts, and details of the transaction, and reach out via the customer service channels listed on bne.com.au so your query can be directed to the operator of The Local. They can investigate issues like incorrect totals, unclosed bar tabs, or mistaken charges and, where appropriate, process an adjustment or refund. If you cannot resolve it directly, you can also contact your bank or card issuer to raise a formal dispute.

Why do I see a pending or slightly higher amount from The Local that later changes?

When you open a bar tab or the final bill isn’t yet closed, The Local’s payment system may place a temporary authorization hold on your card that is higher than your initial spend. This is a standard practice in many bars and airport venues to ensure funds are available, and it is later adjusted to the actual final amount once your check is closed. The authorization usually drops off or is replaced by the correct, settled transaction within a few business days, depending on your bank.

Can I contact The Local directly about a charge on my statement?

Because The Local operates within Brisbane Domestic Airport, most contact is handled through the airport’s general customer service and retail management channels rather than a standalone restaurant phone number. Visit bne.com.au and use the ‘Contact’ or ‘Feedback’ section, providing the name “The Local” (Virgin Australia pier), your transaction date, time, amount, and card type so your enquiry can be routed to the correct operator. This is typically the fastest way to have a transaction investigated or to ask about a specific charge.

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