The Naked Duck

Restaurant95% confidence

The Naked Duck is a café and casual eatery group in Sydney offering Australian and French cuisine with an Asian twist, serving breakfast, lunch, coffee, and catering across multiple CBD and suburban locations.

Sydney, New South Wales, Australia
Owned by The Duck Group

About The Naked Duck

The Naked Duck is a café and casual eatery group based in Sydney, Australia, offering a blend of modern Australian and French-inspired dishes with an Asian twist. With multiple venues across the Sydney CBD and surrounding suburbs, they serve breakfast, brunch, lunch, snacks, and specialty coffee to both dine‑in and takeaway customers. Many locations also provide corporate catering, office platters, and event food, which can be ordered in advance through their website at thenakedduck.com.au or via partner delivery platforms.

A charge from “THE NAKED DUCK” (or a similar descriptor) may appear on your bank or card statement when you pay for food or drinks in-store, place an online catering order, or use a food delivery service that passes the charge through under the restaurant’s name. You may also see charges for group or corporate catering, meeting platters, or pre‑paid event orders, which can be larger than a typical café bill. In some cases, your bank may show a temporary authorization hold when you tap or insert your card, especially for contactless or pay‑at‑counter transactions; this usually adjusts to the final amount once the payment is fully processed.

If you’re unsure about a Naked Duck charge, start by checking recent receipts, food delivery app orders, or corporate catering bookings around the same date and amount. Look at email confirmations from thenakedduck.com.au or your delivery platform, and check with colleagues or family members who might have used the card for office catering or shared meals. To resolve questions, you can contact The Naked Duck via the contact form or location details on their website, providing the date, exact amount, and last four digits of your card so they can look up the transaction. For any suspected fraud or unrecognized charges that the venue can’t match, contact your bank or card issuer promptly to dispute the transaction or request a card replacement.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Naked Duck.

  1. The Naked Duck 45 Cla Sydney AU
  2. The Naked Duck Bond Sydney AU
  3. The Naked Duck Marti Sydney AU

Frequently Asked Questions

Why do I see a charge from THE NAKED DUCK on my bank statement?

You’ll usually see a Naked Duck charge after paying for food or drinks at one of their café locations, or when placing an online or phone order for catering. The descriptor may appear as “THE NAKED DUCK,” “NAKED DUCK SYDNEY,” or include the specific suburb of the venue. If you ordered through a delivery platform, the charge may show either the platform’s name or The Naked Duck’s name depending on how your bank displays it.

What are typical amounts for charges from The Naked Duck?

For in‑store café visits, individual charges often range from about AUD $10–$30 for coffee and a meal, though group bills can be higher. Corporate catering and event platters may range from around AUD $80 to several hundred dollars depending on order size and menu selection. If you see an unusually high amount, it may relate to a catering order, a large group tab, or multiple items on a single bill rather than a simple coffee purchase.

Can The Naked Duck place an authorization hold or a temporary charge on my card?

Some banks may display a temporary authorization when your card is first processed at the counter, especially for contactless or chip payments. This can look like a duplicate or slightly different amount while the final total (including any surcharges or adjustments) is being confirmed. These authorizations normally drop off automatically within a few business days, leaving only the final, settled transaction.

How do I get a copy of my receipt or tax invoice for a Naked Duck transaction?

If you paid in‑store, you may have received a printed receipt at the time of purchase; if that’s misplaced, you can contact the specific Naked Duck location with the date, approximate time, and exact amount to request a copy. For catering or online orders, check your email for an order confirmation or tax invoice from thenakedduck.com.au or from the delivery/catering platform you used. If you still can’t locate it, use the contact details on The Naked Duck website and include the last four digits of your card so they can help look up the transaction.

How do I change, cancel, or reschedule a catering order with The Naked Duck?

Catering orders usually need to be changed or cancelled within a set notice period (often 24–48 hours before the event) to avoid full charges, though exact terms depend on the specific order and location. If you need to modify or cancel, contact The Naked Duck directly using the phone number or email listed for your chosen store on thenakedduck.com.au, quoting your order reference and event date. Late cancellations may incur partial or full charges if food has already been prepared or ingredients purchased.

How can I request a refund or dispute an incorrect charge from The Naked Duck?

Contact the store you purchased from or use the contact form on thenakedduck.com.au with details of the transaction (date, amount, and last four digits of your card), and explain the issue—such as being charged twice, incorrect total, or items not received. The venue can verify the transaction in their point‑of‑sale system and, if an error is confirmed, they can process a reversal or refund back to your original payment method. If you can’t resolve the issue directly with the restaurant, follow up with your bank or card issuer to lodge a formal dispute.

Does The Naked Duck offer any subscriptions or recurring billing plans?

The Naked Duck does not typically run consumer subscription plans like meal memberships, so recurring monthly charges are uncommon. However, some corporate or regular catering arrangements may involve repeated orders on a schedule (for example, weekly office breakfasts) that are charged as individual transactions each time. If you see a pattern of regular charges, check with your workplace administrator or anyone who organizes catering to confirm if the card is being used for standing orders.

How do I contact The Naked Duck about a charge I don’t recognize?

Visit thenakedduck.com.au and navigate to the Contact or Locations section to find the phone number and email for the specific café you may have visited. When you contact them, provide the transaction date, exact amount, last four digits of your card, and any reference number from your bank, so staff can search their payment records. If they are unable to find a matching payment or you suspect fraud, immediately contact your bank or card issuer to report the issue and request further investigation.

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