The Outsiders Co. is a Singapore-based creative and branding agency that provides brand strategy, design, and marketing services to businesses across Asia and beyond.
The Outsiders Co. is a creative agency headquartered in Singapore that specialises in brand consultation, identity design, packaging, web design and development, photography, videography, and digital marketing campaigns. Their team positions itself as a one‑stop partner for businesses looking to build or refresh their brand, handling everything from visual identity and collateral to websites, motion graphics, and public relations copywriting.([the-outsiders.co](https://the-outsiders.co/))
A card charge with a descriptor like “Outsiders.co hk” is likely linked to payments for these professional services—such as a branding project, website build, content production, or a marketing/PR campaign—billed through their online invoicing or payment system. The “hk” suffix may refer to the transaction being processed in Hong Kong dollars or through a payment gateway that tags Hong Kong as the processing region, even though the agency itself is based in Singapore. Charges may appear as one‑off project invoices, staged milestone payments, or recurring retainers for ongoing marketing and design work.
If you’re unsure about a charge from The Outsiders Co., start by checking recent email correspondence and invoices from the-outsiders.co or any contracts you’ve signed for branding, design, or marketing services. Their website lists ways to start a project and contact the team; you can reach out using the email address on your invoice or the contact form on their site to request a copy of the invoice and payment details.([the-outsiders.co](https://the-outsiders.co/)) Verify that the billed company name and project description match your records, and if there is a discrepancy, contact both your bank and the agency promptly to dispute or clarify the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Outsiders Co..
Why do I see a charge from “Outsiders.co hk” on my card statement?
This descriptor likely refers to The Outsiders Co., a Singapore-based creative and branding agency using the-outsiders.co as its primary domain. The “hk” part may indicate that the payment was processed in Hong Kong dollars or via a gateway associated with Hong Kong. Review any recent branding, design, web, or marketing work you commissioned from them and match the charge to an invoice or contract.
What types of services does The Outsiders Co. usually bill for?
The Outsiders Co. typically bills for professional services such as brand consultation, brand identity and logo design, packaging and merchandise design, website design and development, photography, videography, motion graphics, and digital marketing or ad design, along with related public-relations and copywriting work.([the-outsiders.co](https://the-outsiders.co/))
Is The Outsiders Co. a subscription service, or are charges usually project-based?
Most charges from The Outsiders Co. are project-based—such as a deposit, milestone payment, or final invoice for a specific branding or marketing project. However, some clients may have ongoing retainers for continuous creative or marketing support, which would appear as recurring monthly or quarterly payments as specified in the service agreement.
How can I verify what a specific Outsiders Co. charge is for?
Check your email and accounting records for invoices or contracts from The Outsiders Co. or the-outsiders.co around the transaction date. Invoices should list the project name, scope of work, and amount. If you still can’t identify the charge, contact them via the email or contact form on the-outsiders.co with the last four digits of your card and the transaction date and amount so they can look it up.([the-outsiders.co](https://the-outsiders.co/))
How do I dispute a charge or request a refund from The Outsiders Co.?
Start by contacting The Outsiders Co. directly using the contact details on your invoice or via the contact form on the-outsiders.co, clearly stating the invoice number, transaction date, amount, and the reason you believe the charge is incorrect. They may issue a corrected invoice or partial/full refund depending on your contract terms. If you cannot resolve the issue with them, you can then open a dispute with your card issuer, providing copies of emails and agreements as supporting documentation.
Can The Outsiders Co. place small authorization holds or pending charges on my card?
If they use an online payment processor, you may occasionally see a small temporary authorization or a “pending” amount when you first submit your card details for an invoice. This is typically released automatically within a few days and replaced by the final, posted transaction that matches the amount on your invoice or payment link.
How can I stop future charges from The Outsiders Co.?
If your payments are part of a retainer or recurring agreement, review your contract to understand the notice period and termination terms, then email your account contact or the general address listed on the-outsiders.co to formally cancel or amend the agreement in writing. Ask for written confirmation of the end date for services and billing. Also make sure any automatic payment instructions you set up through your bank or card are cancelled once the final agreed payment has been processed.
What are typical amounts for charges from The Outsiders Co.?
Amounts can vary widely depending on the scope of work. Smaller items might include a few hundred dollars for a simple design deliverable or consultation, while comprehensive branding projects, website builds, or multi‑month marketing campaigns can run into the thousands. Comparing the charge on your statement to signed quotations or proposals from The Outsiders Co. is the best way to confirm that the amount is expected.