The Pancake Parlour

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The Pancake Parlour is an Australian chain of casual dining restaurants specializing in sweet and savoury pancakes, crepes, and grill-style meals.

Melbourne, Victoria, Australia
pancakeparlour.com

About The Pancake Parlour

The Pancake Parlour is an Australian casual dining restaurant chain based in Melbourne, Victoria, specialising in sweet and savoury pancakes, crepes, and grill-style meals. With multiple venues across Melbourne and surrounds, they offer breakfast, lunch, dinner, and late-night dining, along with coffee, desserts, and kids’ meals. Many locations are family-friendly and some operate extended or 24-hour opening hours. The business also sells gift cards, offers a loyalty program (Club Rewards), and provides takeaway and delivery via its own channels and third‑party delivery partners.

A charge from The Pancake Parlour may appear on your bank or card statement after dining in at one of their restaurants, ordering takeaway, buying a gift card, or placing an order through their online ordering system or a delivery app. Transactions typically appear with descriptors like “THE PANCAKE PARLOUR”, “PANCAKE PARLOUR [SUBURB]”, or similar variations, and are usually in Australian dollars (AUD). You might also see small pre‑authorisation holds if your card was used to open a table tab, if you paid via a digital wallet, or if a third‑party delivery service verified your card. Recurring or repeated charges are most often explained by multiple visits, family members using the same card, or saved-card details in an app or ordering platform.

If you’re unsure about a Pancake Parlour charge, first match the date and amount to any recent dine‑in visits, takeaway orders, delivery receipts, or gift card purchases. Check your email inbox (and spam folder) for order confirmations from pancakeparlour.com or from delivery partners such as Uber Eats, DoorDash, or Menulog, and ask family members who may have used your card. To resolve billing issues, contact the specific restaurant you visited (phone numbers are listed at pancakeparlour.com/locations) or use the contact form on their website with the charge date, exact amount, and the name on your card. For delivery-app orders, use the in‑app help or support centre for adjustments or refunds. If you still don’t recognise the payment, contact your bank or card issuer to dispute the charge or request further investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Pancake Parlour.

  1. THE PANCAKE PARLOUR ME +611300067986 AUS

Frequently Asked Questions

Why do I see a charge from THE PANCAKE PARLOUR on my statement when I don’t remember eating there?

Many Pancake Parlour charges come from family visits, late‑night dining, or delivery orders placed through third‑party apps using a stored card. Check with family members who might have used your card, and review recent orders in apps like Uber Eats, DoorDash, or Menulog where your card may be saved. The statement descriptor may list the store suburb (e.g., “PANCAKE PARLOUR DONCASTER”) rather than just “The Pancake Parlour,” which can also cause confusion.

What are typical amounts for The Pancake Parlour charges?

Individual meals at The Pancake Parlour commonly range from around AUD $15–$35 per person, but total bills can be higher if multiple meals, desserts, or drinks are ordered. It’s normal to see totals between about AUD $20–$80 for one or two people, and more for larger groups. Delivery orders through third‑party apps may include additional service, delivery, and platform fees, making the charge higher than the base menu prices.

Why is there a small pending or duplicate Pancake Parlour charge on my card?

You may see a small pending amount if the restaurant or a delivery partner placed an authorisation hold to verify your card when you opened a tab, started an order, or added a new payment method. These holds are temporary and usually disappear or convert to the final amount within a few business days. If you see both a pending and a posted charge for the same visit, the pending one should drop off; contact your bank if it does not clear after several days.

How can I get a receipt or tax invoice for my Pancake Parlour transaction?

For dine‑in or takeaway, the printed receipt is provided at the restaurant at the time of payment; staff can reprint it on the same day if you ask before leaving. For online orders via pancakeparlour.com or the official app, a confirmation email or in‑account order history normally serves as your tax invoice. For delivery app orders, you can download a receipt directly from the order history section of the relevant app. If you need a replacement invoice, contact the specific restaurant location or use the website contact form with the date, time, store, and transaction amount.

How do I resolve an incorrect amount or double charge from The Pancake Parlour?

First, compare your bank statement with your printed or emailed receipt to confirm the discrepancy and ensure that a pending authorisation hasn’t simply been mistaken for a second charge. If the final settled amount doesn’t match your receipt, call the restaurant location listed on pancakeparlour.com/locations and ask to speak with a manager, providing the charge date, exact amount, and the last four digits of your card. For orders placed through a delivery app, use the in‑app support to request a review or refund, as the platform processes the payment on The Pancake Parlour’s behalf. If you can’t resolve it directly, contact your bank to dispute the transaction.

Can I cancel or modify a Pancake Parlour online or delivery order after I’ve been charged?

For orders placed directly through pancakeparlour.com or their official ordering system, modifications or cancellations are only possible within a short window before the kitchen begins preparing your order; call the store immediately using the number in your confirmation email. For Uber Eats, DoorDash, Menulog or similar, you must use the app’s Help or Support section, as changes and refunds are governed by the platform’s policies. Once food has been prepared or dispatched, cancellation and refund options are usually limited.

How do refunds from The Pancake Parlour show up on my bank statement, and how long do they take?

Approved refunds are generally processed back to the original payment method and may appear as “THE PANCAKE PARLOUR REFUND” or as an adjusted final amount. Banks and card issuers typically take 3–10 business days to post the refund, depending on their processing times. For delivery‑app orders, any credits or refunds will appear within the relevant app and on your card statement under that platform’s name (e.g., “UBER *EATS”), rather than directly from The Pancake Parlour.

How can I contact The Pancake Parlour about a charge I don’t recognise?

Visit pancakeparlour.com and go to the Locations page to find the phone number of the venue that most likely processed the charge, based on the suburb shown in your statement. You can also use the contact or feedback form on the website to submit billing details, including the date, amount, and the name on the card, so their team can investigate. If you suspect fraud or can’t match the payment to any visit or order, notify your bank or card issuer immediately in addition to contacting the restaurant.

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