The Portal Productions

Other86% confidence

The Portal Productions is a nonprofit creative media production agency that produces affordable, high-quality video and digital content for businesses, startups, and nonprofits.

Orange, California, United States
theportal.io

About The Portal Productions

The Portal Productions is a nonprofit creative media production agency that specializes in high-quality video and digital storytelling for brands, startups, and nonprofits. Run in close connection with Chapman University film students, the organization focuses on democratizing media production by offering professional-grade commercials, social content, investor pitch videos, event coverage, and other branded storytelling at more accessible price points than traditional agencies. Their services range from full-scale commercial shoots to user-generated content (UGC) style campaigns and social media strategy. ([theportal.io](https://www.theportal.io/services?utm_source=openai))

A charge from “THEPORTAL.IO” on a card statement most likely relates to a project payment, invoice, deposit, or final balance for creative production services purchased through The Portal Productions’ website, or potentially a donation processed via their online “Donate” page. Clients typically pay for content packages such as produced UGC spots, brand commercials, or promotional videos, which are priced by scope and often described as packages starting at set amounts. In some cases, test or partial authorizations may appear when a card is first added or a payment is being verified before final capture. ([theportal.io](https://www.theportal.io/services?utm_source=openai))

If you have questions about a charge, start by checking emails from The Portal Productions for invoices, proposals, or receipts, as well as any contracts or statements of work you signed for video or content services. Compare the billed amount and date with your project milestones or donation records. To resolve issues, you can contact them directly using the email address listed on their website (production@theportal.io) or through their contact form, referencing your project name, invoice number, and the last four digits of the card used. If you do not recognize the charge and cannot locate any related documentation, contact your bank to dispute the transaction after attempting to reach The Portal Productions for clarification. ([theportal.io](https://www.theportal.io/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Portal Productions.

  1. THEPORTAL.IO 06/04 PURCHASE WWW.THEPORTAL CA DEBIT CARD *3849

Frequently Asked Questions

Why do I see a charge from THEPORTAL.IO on my card statement?

A THEPORTAL.IO charge usually means you or your organization purchased creative services from The Portal Productions—such as a video package, UGC content, commercial, or event coverage—or made a donation through their online donate form. Check any recent proposals, invoices, or contracts you signed for media production work to match the billed amount and date. ([theportal.io](https://www.theportal.io/services?utm_source=openai))

What kinds of amounts does The Portal Productions typically charge?

Amounts vary based on the scope of work and package selected. Publicly listed starting prices for some packages range from hundreds of dollars for edited or repurposed UGC content up to several thousand dollars for full commercial, promotional, or documentary-style brand stories, with total project fees sometimes reaching the mid–four figures depending on deliverables. Your invoice or proposal should show the exact agreed price. ([theportal.io](https://www.theportal.io/services?utm_source=openai))

Could this be a small temporary or pending charge from The Portal Productions?

It’s possible to see a temporary authorization if a card was used to secure a booking or processed online—this can appear as a pending charge before the final amount posts. These authorizations should either convert to the agreed project amount or fall off your statement within a few business days if the transaction was not completed. If a pending hold remains longer than expected, contact both The Portal Productions and your card issuer. ([theportal.io](https://www.theportal.io/services?utm_source=openai))

How can I get a copy of my invoice or receipt from The Portal Productions?

Invoices and receipts are typically sent by email when you agree to a scope of work or complete payment. Search your inbox (and spam folder) for messages from production@theportal.io or references to The Portal Productions or your project name. If you can’t locate them, use the contact form or email on their website and request a copy, providing your organization name, project title, and the last four digits of the card used. ([theportal.io](https://www.theportal.io/?utm_source=openai))

How do I cancel or change a booked project with The Portal Productions?

Project cancellations or changes depend on the terms in your contract or statement of work—especially around production dates, deposits, and non-refundable pre-production costs. Review your agreement first, then contact The Portal Productions directly via their website or email to discuss rescheduling, reducing scope, or cancelling. They may adjust timelines or deliverables, but refunds of deposits or paid fees will follow the specific contract terms. ([theportal.io](https://www.theportal.io/services?utm_source=openai))

How do I request a refund or dispute the amount charged by THEPORTAL.IO?

Start by comparing the charge to your signed proposal and any change orders. If you believe you were billed incorrectly, email The Portal Productions with the invoice number, project name, amount charged, and a description of the discrepancy. Ask for an itemized explanation or adjustment. If you cannot resolve the issue with them or suspect fraud, contact your bank or card issuer to open a dispute after documenting your attempts to reach the merchant. ([theportal.io](https://www.theportal.io/?utm_source=openai))

Can donations made through THEPORTAL.IO also appear as charges on my card?

Yes, if you donated through the “Donate” section of their website, the contribution will appear as a card charge similar to other payments. The amount should match what you entered on the donation form. You should also receive a confirmation email; if you don’t see one, reach out to The Portal Productions with your name, date, and the amount of the donation to confirm it was processed correctly. ([theportal.io](https://www.theportal.io/donate?utm_source=openai))

How can I contact The Portal Productions about a charge I don’t recognize?

Visit theportal.io and use the Contact section, or email production@theportal.io, briefly explaining that you’re querying a card charge. Include the transaction date, amount, the last four digits of your card, and your organization name, but do not send full card numbers by email. They can look up the transaction in their records and confirm whether it is tied to a specific project or donation. ([theportal.io](https://www.theportal.io/?utm_source=openai))

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