The Repair App

Software63% confidence

The Repair App is an online platform that connects consumers with independent repair professionals for electronics, clothing, bikes, and other items, helping extend product life and reduce e‑waste.

Distributed / remote (US–France based startup)
therepair.app

About The Repair App

The Repair App is a digital marketplace designed to make it easier for people to fix their belongings instead of throwing them away. Through its website and mobile interface, it connects users with local, independent repair professionals who handle a wide range of items, from phones and laptops to clothing, bicycles, and other personal goods. The platform supports the broader right‑to‑repair movement and aims to standardize and document repair data so that consumers can track the history of their items and keep them in use longer.

A charge from this merchant may appear on your card statement after you use The Repair App (or a professional using it) to pay for repair services, deposits, or related fees. In many European and online contexts, the descriptor may include a payment processor prefix such as “HPY*”, which indicates processing via HiPay, followed by a simplified version of the merchant name like “The repair.” This could represent a one‑time repair payment, a deposit or escrow‑style hold that is released when the repair is confirmed, or, in some cases, a recurring or follow‑up service agreed with a repair professional.

If you have questions about a charge that you believe relates to The Repair App, start by checking your email for quotes, invoices, or receipts tied to recent repair requests, and review any accounts you may have created on the platform. Log in to the app or website to see your repair history and associated payments. If something looks wrong, you can use the in‑app or site contact form to reach their support team and also contact the individual repair professional listed on your booking. For unrecognized or disputed charges—especially those labeled with an HPY* prefix—contact your bank promptly to review the transaction, as HiPay‑processed payments are sometimes associated with subscription or online service charges and your bank can help investigate and, if appropriate, reverse them.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Repair App.

  1. HPY*The repair4606390201669558

Frequently Asked Questions

Why does my bank statement show an HPY*The repair charge?

On many European and online card statements, the prefix “HPY*” typically indicates a payment processed via HiPay, a third‑party payment provider. The text “The repair” likely refers to The Repair App or a related repair service that used the platform’s payment flow. Review your recent repair requests made through The Repair App, as well as any confirmations or invoices in your email, to verify the charge.

Is HPY*The repair a subscription or a one‑time payment?

Most payments associated with The Repair App are one‑time charges for specific repair jobs or deposits held until a repair is completed. However, some independent professionals might arrange recurring services (for example, ongoing maintenance) that result in repeated charges. Log into your account and check your repair history and any ongoing service agreements to see whether the charge was a single job or part of a recurring arrangement.

How can I confirm exactly which repair job the HPY*The repair charge is for?

Sign in to your account on therepair.app and open your repair history or messages with professionals. Match the charge date and amount on your bank statement with the quote, invoice, or payment listed for a particular repair. Also search your email for messages from The Repair App or the repair professional around that date, which should include details of the job and the amount charged.

How do I cancel or change a repair booking made through The Repair App?

To cancel or modify a repair, log into The Repair App, open the relevant repair request, and use the messaging or booking options provided to contact the professional. Cancellation and rescheduling policies—including whether any fees apply—are set by each independent repair provider, so review the terms shown in your quote or booking confirmation before making changes.

How can I request a refund for a charge from The Repair App?

Refunds are largely governed by the individual repair professional’s policies, since The Repair App functions as a platform. First, message the professional through the app or reply to the invoice/quote email and explain the issue. If you cannot resolve it directly, use the contact form on therepair.app to share supporting details (dates, amounts, screenshots). If you still believe the charge is unauthorized or unfair, contact your bank to dispute the transaction, especially if it appears as an HPY* prefix charge you do not recognize.

Why do I see a pending or temporary HPY*The repair amount on my card?

Some repair professionals may place a temporary authorization or deposit on your card through The Repair App’s payment processor to secure the booking or cover parts. This can show as a pending HPY*The repair transaction for a higher amount than the final bill. Once the repair is completed and the final charge is captured—or if the booking is cancelled—the unused portion of the hold should automatically fall off your account within a few business days, depending on your bank.

How do I contact support about a suspicious HPY*The repair charge?

If you suspect a charge is incorrect or fraudulent, first verify whether anyone in your household used The Repair App or booked a repair around that time. Then, contact support via the “Contact Us” link on therepair.app, providing the date, amount, and the last four digits of the card (but never your full card number). In parallel, report the charge to your bank or card issuer so they can block further transactions and initiate a dispute if needed.

Can multiple smaller HPY*The repair charges appear for the same job?

Yes. A complex repair might generate separate charges—for example, an initial diagnostic fee, a follow‑up parts or labor payment, or an adjusted final invoice—especially when handled by independent professionals using The Repair App’s tools. Compare each transaction amount with line items on your quotes or invoices in the app or your email. If you see unexpected duplicates, contact the repair professional and The Repair App support, and if you cannot resolve it, ask your bank to investigate.

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