The Rolling Fix

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The Rolling Fix is an Australian mobile bicycle workshop service that provides on-site bike servicing and maintenance for office buildings, workplaces, and individual customers, including electric bikes. It focuses on regular tune-ups, safety checks, and repairs delivered at workplaces and end-of-trip facilities.

Sydney, New South Wales, Australia
therollingfix.com

About The Rolling Fix

The Rolling Fix is a Sydney-based mobile bicycle workshop that services bikes on-site at office buildings, workplaces, and end‑of‑trip facilities across the city. Instead of you taking your bike to a shop, their trained mechanics come to your workplace with a fully equipped mobile workshop to carry out tune‑ups, safety checks, puncture repairs, brake and gear adjustments, and other maintenance, including work on electric bikes (e‑bikes). They partner with building managers, employers, and property owners to provide regular service days as a staff amenity and also accept bookings from individual riders when available.

A charge from “The Rolling Fix” on your bank or card statement usually relates to a bike service or repair you booked, either directly or via a workplace-organised service day. This might be a one‑off tune‑up, parts and labour for specific repairs, or an upgrade such as new tyres, brake pads, or accessories approved on the day. In some cases, your employer or building may cover a basic service while you pay separately for additional work or parts, which can result in a separate individual charge. You might also see a charge if you authorised The Rolling Fix to bill a saved card when booking online, paid a deposit for a larger job, or were billed later for parts ordered after your appointment. Pending amounts or small temporary holds can appear if their payment provider verified your card at the time of booking.

To verify a Rolling Fix charge, start by checking your email for booking confirmations, service reports, or invoices from therollingfix.com around the date of the transaction. If your bike was serviced at your workplace, your building manager, end‑of‑trip facility manager, or HR team may also have records of the service day and what was covered. For questions or disputes, contact The Rolling Fix through the contact or booking form on their website, referencing your full name, workplace, bike make/model, and the transaction date and amount so they can locate your job quickly. Common issues—such as confusion between employer‑paid and rider‑paid items, duplicated bookings, or unexpected parts charges—are usually resolved by reviewing the service checklist and itemised invoice they provide after each appointment.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Rolling Fix.

  1. THEROLLINGFIX.COM 0421666080 AUS

Frequently Asked Questions

Why was I charged by The Rolling Fix when my employer said the service was free?

Many workplaces cover a basic or “standard” bike service as an employee benefit, but extra work or parts (for example new tyres, brake pads, chains, or accessories) are usually billed directly to you. If you approved any recommended repairs on the day, those additional items may appear as a separate charge from The Rolling Fix. Check the service report or invoice emailed to you for a breakdown of what was covered by your employer and what you personally paid.

What are common amounts I might see from The Rolling Fix on my statement?

Amounts vary depending on the level of service and any parts supplied, so there is no single standard figure. Smaller charges are often for minor adjustments, puncture repairs, or top‑up services booked at work, while higher charges tend to reflect full tune‑ups, replacement of major wear parts, or e‑bike‑specific work. Your exact pricing and inclusions should be listed on the invoice or confirmation email sent by The Rolling Fix at the time of service.

How do I cancel or change a Rolling Fix bike service I’ve already booked?

To cancel or reschedule, use the instructions in your booking confirmation email or contact The Rolling Fix via the enquiry or booking form on therollingfix.com as early as possible. Some corporate or building‑run service days have cut‑off times or no‑show policies set by the organiser, so last‑minute changes might be limited. Include your name, workplace, and chosen time slot so they can locate and update your booking quickly.

Does The Rolling Fix offer subscriptions or recurring services that could cause ongoing charges?

The Rolling Fix typically operates on a per‑service basis rather than consumer subscriptions, but they may have ongoing service arrangements with buildings, fleets, or corporate clients. As an individual rider, you are usually charged only when you book and receive a service or approve additional work on your bike. If you see repeated charges, check whether you booked recurring workplace service days or approved ongoing maintenance for a fleet or company bike.

How can I request a refund or dispute a charge from The Rolling Fix?

Start by locating your service invoice or confirmation email, which should outline what was done and the total cost. If you believe you were charged in error—such as a duplicated payment, work you didn’t authorise, or a mismatch with the quoted price—contact The Rolling Fix directly through their website, attaching the invoice and a brief explanation. They can review workshop notes, payment logs, and sign‑off records and will usually correct clear billing mistakes or discuss options if you’re unhappy with the service outcome.

Why do I see a pending or small temporary charge from The Rolling Fix on my card?

When you book online or update your payment details, The Rolling Fix’s payment processor may place a small temporary authorisation on your card to confirm it’s valid. This isn’t a completed charge and should automatically reverse or disappear from your pending transactions within a few business days. Your final charge, reflecting the actual work completed and any parts used, will usually post separately after the service is finished.

How can I confirm what work The Rolling Fix actually did on my bike?

After each appointment, The Rolling Fix generally provides a summary or checklist detailing the service completed, any parts replaced, and any safety findings or recommendations. This is often emailed to you and may also be available through your workplace or building manager if it was a corporate service day. If you can’t find it, contact them via therollingfix.com with your name, workplace, and service date and ask for a copy of your service report and invoice.

What should I do if I don’t recognise a Rolling Fix charge and I didn’t book a service?

First check whether a family member, housemate, or colleague used your bike and authorised a service on your behalf, especially if the charge date aligns with a workplace service day. Look through your recent emails (including spam or promotions folders) for anything from The Rolling Fix, as that will often clarify the booking. If you still don’t recognise the transaction, contact The Rolling Fix with the exact date and amount so they can look it up; if they can’t match it to you or it appears fraudulent, follow up with your bank or card issuer to dispute the charge.

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