The Silver Plate is a casual fast‑food and takeaway restaurant in Sunnybank Hills, Queensland, known for fried chicken, fish and chips, burgers, sandwiches, and breakfast dishes, with options for dine‑in, takeaway, and delivery via platforms like Uber Eats.
The Silver Plate is a casual fast‑food and takeaway restaurant located in Sunnybank Hills, Queensland, Australia. Known for its fried chicken, classic fish and chips, burgers, sandwiches, and all‑day breakfast dishes, it caters to both quick dine‑in meals and convenient takeaway. The restaurant also partners with major delivery platforms such as Uber Eats (and in some areas DoorDash or Menulog) so customers can order online for home delivery. Orders can be placed in person, over the phone (for pickup), or via third‑party delivery apps linked from silverplate.com.au.
A charge from “THE SILVER PLATE,” “SILVER PLATE SUNNYBANK HILLS,” or a similar descriptor may appear on your bank or card statement when you’ve paid for an in‑store meal, takeaway order, or delivery. This could be for a one‑time purchase at the restaurant, an online order placed through their website, or a delivery transaction where The Silver Plate is listed as the underlying merchant even though you ordered via Uber Eats or another platform. You may also see small temporary pre‑authorizations when you start an order or add a card in a delivery app; these are usually reversed once the final amount is settled.
If you’re unsure about a Silver Plate charge, start by checking recent food orders, delivery app histories (Uber Eats, DoorDash, Menulog), and email or SMS receipts around the charge date. Compare the statement amount with your order total including delivery fees and tips. For in‑store purchases, check any printed receipts or your bank’s mobile app for more detailed transaction info. If something doesn’t match, contact The Silver Plate directly using the phone or contact details on silverplate.com.au, or reach out through the delivery platform’s help center for delivery‑related issues. Your bank or card issuer can also help dispute a charge if you suspect it’s unauthorized and cannot resolve it with the restaurant or platform.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Silver Plate.
Why do I see a charge from THE SILVER PLATE on my bank statement?
This charge is typically for a meal you purchased at The Silver Plate in Sunnybank Hills, either for dine‑in, takeaway, or delivery. If you used Uber Eats or another delivery app, the restaurant’s name may still appear as the merchant even though you ordered through a third party. Review your recent food orders and app histories around the date of the charge to confirm the transaction.
What common amounts might The Silver Plate charge my card?
Typical charges range from about AUD $12–$20 for a single meal (for example, a burger combo or fish and chips with a drink) to $30–$60 or more for family or group orders. If you ordered via Uber Eats or similar, the total can also include delivery fees, service fees, and an optional tip. The final billed amount should match the receipt in your delivery app or the in‑store receipt, including GST.
Why is there a small or duplicate pending charge from The Silver Plate?
You may see a small temporary authorization (for example, a few dollars) when you place an order or store your card in a delivery app; this is used to verify your payment method and is automatically reversed by your bank, usually within a few business days. In some cases, you might see both an authorization and the final charge at the same time while the transaction settles. Only the final posted amount should remain on your account once processing is complete.
Can I set up a recurring or scheduled order with The Silver Plate, and will it bill me automatically?
The Silver Plate itself does not run traditional subscriptions, but some delivery apps allow you to schedule repeat or future‑dated orders. If you’ve used features like “reorder” or scheduled deliveries in Uber Eats or similar, you’ll be charged each time a scheduled order is placed. Check your delivery app’s ‘Upcoming’ or ‘Scheduled’ orders section to see if any automatic or repeat orders were created.
How do I get a copy of my receipt for a Silver Plate charge?
For in‑store or phone takeaway orders, your receipt is printed at the time of purchase; if you’ve lost it, you can call the restaurant (using the number listed on silverplate.com.au) with your visit date, approximate time, and amount, and they may be able to reprint or confirm the transaction. For delivery orders placed through Uber Eats, DoorDash, or Menulog, open the app and go to your order history to view and download the itemized receipt, which will match the charge on your statement.
How can I resolve an incorrect or unexpected charge from The Silver Plate?
First, compare the charge to your receipt or the order details in your delivery app, checking for extras such as add‑ons, surcharges, or tips. If the amount still seems wrong, contact The Silver Plate directly by phone or via the contact form on silverplate.com.au with the date, time, and amount of the charge so they can look it up. For orders placed through a delivery platform, it’s usually faster to open the order in the app and use the ‘Help’ or ‘Report a problem’ option. If you suspect fraud and cannot resolve it with the merchant or platform, contact your bank or card issuer to dispute the charge.
How do I cancel or change a Silver Plate order after my card has been charged?
For phone or in‑store takeaway orders, call The Silver Plate immediately; if the food has not yet been prepared, they may be able to cancel or modify your order, though this is at the restaurant’s discretion. For Uber Eats or other apps, open your order and use the ‘Cancel’ or ‘Help’ options—cancellations are subject to each platform’s policies, and you may be charged if preparation has already started. Any approved refunds or adjustments will be processed back to your original payment method by the restaurant or platform.
How do refunds from The Silver Plate appear on my statement, and how long do they take?
If The Silver Plate or a delivery platform issues a refund, it will usually appear as a separate line item on your statement, often labeled as a refund or credit from THE SILVER PLATE or from the delivery app. Banks typically take 3–10 business days to post the credit, depending on your card issuer. If you don’t see the refund after that time, contact the restaurant or the delivery app’s support with your order number and refund confirmation for further assistance.