Question 1

Why was I charged by The SSL Store even though I don’t remember buying a certificate?

Accepted Answer

In many cases, the charge is related to a website or service you own that uses SSL/TLS for HTTPS, email security, or code signing. The SSL Store also powers SSL purchasing for many hosting companies, web developers, and IT providers, so the charge may be for a certificate ordered or renewed on your behalf through a partner portal. Check with your web host, developer, or internal IT team to see if they manage SSL through The SSL Store. Reviewing your email for order confirmations or renewal notices from thesslstore.com can also help identify the specific product.

Question 2

What types of charges from The SSL Store are most common, and for what amounts?

Accepted Answer

Most charges are for 1–2 year SSL/TLS certificate purchases or renewals and can range from a few dollars per year for basic domain-validated certificates to several hundred dollars for extended validation (EV) or wildcard/enterprise products. You may also see recurring annual charges for managed PKI platforms, vulnerability scanning, or PCI-compliance tools. On your statement, the descriptor may appear as “THE SSL STORE,” “THESSLSTORE.COM,” or a similar variation. The exact amount depends on the brand (e.g., Sectigo, DigiCert, GeoTrust), validation level, and certificate term you selected.

Question 3

Why do I see a pending or small authorization charge from The SSL Store?

Accepted Answer

The SSL Store may place a temporary authorization hold—sometimes a small amount like $1—when you add or update your card to verify the payment method. This is not a final charge and should disappear or drop off within a few business days, depending on your bank. If the certificate order fails or is cancelled and you still see only a pending hold, you generally will not be billed. If a pending amount posts as a final charge unexpectedly, contact The SSL Store support with your order number and a screenshot of the statement line.

Question 4

Does The SSL Store auto-renew certificates or subscriptions, and how can I turn this off?

Accepted Answer

Many products purchased through The SSL Store are set to auto-renew by default to prevent certificate expiration, especially for website SSL/TLS and managed services. You can manage this by logging into your account at thesslstore.com, going to your certificate or service list, and disabling auto-renew for any items you no longer need. If you work through a reseller or hosting provider, you may need to manage auto-renew in their control panel or contact them directly. Always make sure you have an alternative plan for SSL before turning off auto-renew, to avoid site downtime or security warnings.

Question 5

How can I cancel a service or stop future charges from The SSL Store?

Accepted Answer

To cancel, sign into your account on thesslstore.com and review your active certificates and services; disable auto-renew and cancel any products you do not wish to renew. For subscription-style services (like managed PKI or compliance tools), look for a billing or subscription section where you can change or cancel the plan. If your SSL or security services are managed by a hosting provider or agency using The SSL Store as a backend, you’ll need to contact that provider to stop future billing. Always confirm in writing (email or ticket) that the service has been cancelled and keep the confirmation for your records.

Question 6

What is The SSL Store’s refund policy and how do I request a refund?

Accepted Answer

The SSL Store typically offers refunds on unissued certificates and a limited-time refund window on issued certificates, though specifics depend on the certificate authority (CA) and product type. To request a refund, log into your account, locate the order, and open a support ticket or contact their support via the website, explaining the reason for your request and including the order ID and exact charge amount. If the certificate has already been issued and installed, you may first need to revoke it before a refund can be processed, subject to the CA’s rules. Refund eligibility and timing will be confirmed by their support team.

Question 7

How can I contact The SSL Store about an unknown or incorrect charge?

Accepted Answer

Go to thesslstore.com and use the Support or Contact section to reach their billing or customer service team via ticket, email, live chat, or the listed phone number. Provide the date, amount, and statement descriptor of the charge, along with the last four digits of the card used, so they can search their system. If your organization uses The SSL Store via a reseller or enterprise account, have your account or reseller ID handy. They can confirm which product or domain the charge relates to and help correct any billing mistakes, such as duplicate orders or cancelled services that were still billed.

Question 8

The amount I was charged by The SSL Store doesn’t match the price I expected. What could cause this?

Accepted Answer

Differences in the charged amount can come from currency conversion, taxes or VAT, additional add-ons (like extra SANs for multi-domain certificates), or selecting a longer term than you realized. It’s also possible that multiple certificates or services were combined into a single transaction, especially in enterprise or reseller accounts. Review the invoice in your SSL Store account or in your hosting/reseller portal to see a line-by-line breakdown. If the total still doesn’t match what you agreed to, contact their billing support with a copy of your order quote or confirmation for review.

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