Question 1

Why do I see a charge from THE TAME FOX ERINA on my bank statement?

Accepted Answer

This charge is typically from a visit to The Tame Fox café and restaurant in Erina, NSW, for items such as breakfast, lunch, coffee, takeaway, or drinks from the licensed bar. It can also relate to a function or event booking, such as a kids’ party or private gathering held in their function space. Check your calendar and emails around the transaction date for reservations, event confirmations, or receipts from thetamefox.com.au. If someone else in your household uses your card, confirm whether they visited the venue on that date.

Question 2

What typical amounts might I see charged by The Tame Fox?

Accepted Answer

Common transaction amounts reflect café and restaurant pricing, such as smaller charges for coffee and snacks, moderate totals for breakfast or lunch for one or two people, and higher totals for group meals or bar tabs. Event‑related charges, like party or function bookings, may appear as larger, round‑number payments (for example, per‑head catering packages or pre‑paid minimum spends). If the amount seems higher than you recall, consider whether you paid for multiple people, added bar drinks, or included a surcharge for weekends or public holidays. Staff at The Tame Fox can look up the itemized bill for a specific date and time if you need more detail.

Question 3

Does The Tame Fox have subscriptions or recurring billing?

Accepted Answer

The Tame Fox operates as a café, restaurant, and event venue and does not typically offer subscription or membership billing. You should not see repeating monthly charges from this merchant in the same way you might from a streaming service or gym. If you notice a pattern of recurring charges you don’t recognize, check whether a regular group booking, standing catering order, or workplace lunch arrangement has been set up using your card. If nothing rings a bell, contact the venue directly and then your bank to investigate further.

Question 4

Why do I see two similar or pending charges from The Tame Fox?

Accepted Answer

Some banks show a temporary authorization when your card is first processed at the café, followed by the final settled amount once the payment is completed. This can look like a duplicate charge or a small difference in the amount, especially if tips or surcharges are involved. The authorization hold should automatically drop off your account after it’s replaced by the final transaction, usually within a few business days. If both charges remain posted after several days, contact The Tame Fox with the exact date, time, and amount so they can confirm whether a duplicate payment occurred.

Question 5

How can I get a copy of my receipt or tax invoice from The Tame Fox?

Accepted Answer

If you need a receipt or tax invoice, gather details such as the visit date, approximate time, total amount, and the last four digits of the card used. Then contact The Tame Fox using the phone number or contact form listed on thetamefox.com.au, or visit in person if you’re local. Staff can usually reprint or email a copy of the receipt or invoice once they locate the transaction in their point‑of‑sale system. For function or event bookings, refer to your original booking confirmation email, which often includes an invoice or summary of charges.

Question 6

How do I change or cancel a function or event booking at The Tame Fox?

Accepted Answer

To change or cancel a function, kids’ party, or group booking, you’ll need to contact The Tame Fox directly using the details provided in your booking confirmation or on thetamefox.com.au. The venue may have specific notice periods and conditions for refunds or transfers of deposits, especially for larger events or peak times. Have your booking name, date, and any invoice or reference number ready so staff can locate your reservation quickly. They can then confirm any fees, revised head counts, or new dates available.

Question 7

How do I request a refund or dispute a charge from The Tame Fox?

Accepted Answer

If you believe you were overcharged or charged in error, contact The Tame Fox first with the transaction details (date, amount, last four digits of your card, and a screenshot or statement if possible). The team can review the order history, check for duplicate payments, and, if appropriate, process a refund back to your original payment method. Refunds typically take a few business days to appear on your account depending on your bank. If you can’t resolve the issue directly with the venue, you can then raise a dispute with your bank or card issuer, providing any correspondence you’ve had with The Tame Fox.

Question 8

What is the best way to contact The Tame Fox about a mystery charge?

Accepted Answer

Visit thetamefox.com.au and use the listed phone number or contact form to reach the venue, or call during their usual trading hours so you can speak to staff while they have access to the point‑of‑sale system. When you contact them, provide the exact transaction date, amount, card type, and the billing description as it appears on your statement. This information helps them quickly search their records and verify whether the charge matches a specific bill or booking. If you’re nearby, you can also bring your statement into the café and ask to speak with a manager about the transaction.

The Tame Fox

About The Tame Fox

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Frequently Asked Questions