The Tuck Shop is a cafe-style eatery in Melbourne’s CBD serving specialty coffee and a menu of salads, sandwiches and other casual meals tailored to office workers in the surrounding area.
The Tuck Shop is a weekday café located in the foyer of the NAB building at 500 Bourke Street in Melbourne’s CBD. It focuses on specialty coffee and a fresh, fast menu geared toward nearby office workers, with a strong emphasis on quality produce and “super” salads, sandwiches and other casual meals. The café sources its coffee beans from respected Melbourne roaster St Ali and similar sister venues, and operates as a convenient grab-and-go as well as a sit-down spot for workers in the legal and business precinct.([broadsheet.com.au](https://www.broadsheet.com.au/melbourne/food-and-drink/tuck-shop-opens?utm_source=openai))
A charge from The Tuck Shop will typically appear on your bank or card statement when you purchase coffee, breakfast, lunch, snacks or catering from the café. Most transactions are one‑off point‑of‑sale payments made in person using EFTPOS, tap‑and‑go or mobile wallets; you might see a descriptor such as “THE TUCK SHOP 500 BOURKE ST MELBOURNE AUS” or similar. Because The Tuck Shop primarily serves individual meals and coffees, there are no subscription plans, but you may see repeat charges if you’re a regular customer or if your workplace uses the café frequently for staff coffees or meeting catering. Some banks may initially show a slightly higher “pending” amount as an authorization hold before the final charge settles.
If you’re unsure about a Tuck Shop charge, first match the date and amount to when you were in Melbourne’s CBD or visiting the NAB building at 500 Bourke Street, and check any paper receipts, email receipts or tap‑and‑go notifications from that day. You can contact the café during business hours (generally Monday to Friday, early morning to late afternoon) or call their published number, 1300 210 210, to query a payment, provide the exact date, time, and amount, and request a copy of the receipt or a correction if a mistake was made.([cylex-australia.com](https://www.cylex-australia.com/company/the-tuck-shop-24361970.html?utm_source=openai)) If you suspect fraud or you were not in Melbourne when the charge occurred, contact your bank or card issuer immediately to dispute the transaction and have your card blocked if necessary.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Tuck Shop.
What types of purchases usually result in a charge from The Tuck Shop?
Most charges from The Tuck Shop come from in‑person purchases of coffee, breakfast items, salads, sandwiches and other casual meals in the NAB building at 500 Bourke Street, Melbourne. Office workers often make multiple small purchases over a week, so you may see recurring amounts for morning coffee and lunch even though each is a separate one‑time transaction.([broadsheet.com.au](https://www.broadsheet.com.au/melbourne/food-and-drink/tuck-shop-opens?utm_source=openai))
What are typical prices at The Tuck Shop, and what amounts might I see on my statement?
Pricing is in line with central‑Melbourne café norms: coffees are typically in the mid‑single‑digit AUD range, while salads, sandwiches and larger plates tend to fall in the low‑ to mid‑$20s, with some more substantial dishes historically priced around $25–$26.([fliphtml5.com](https://fliphtml5.com/lxdj/axki/Law_Institute_Journal%2C_April_2020/?utm_source=openai)) On your statement, it’s common to see small charges (around AUD $5–$10) for drinks or snacks, and larger charges (around AUD $15–$30 per person) for full meals or if you paid for several colleagues in one transaction.
Does The Tuck Shop offer any subscriptions, memberships or recurring billing?
No. The Tuck Shop operates as a standard café with pay‑as‑you‑go purchases only and does not advertise subscription meal plans, ongoing memberships or automatic recurring billing. If you see multiple charges, they are almost certainly separate visits or group orders rather than a subscription. If you believe repeat charges are incorrect, contact the café or your bank with the specific dates and amounts.
Why do I see a pending or slightly higher amount from The Tuck Shop that later adjusts?
Some banks and card processors place a temporary authorization hold when you tap or insert your card, which may differ slightly from the final amount if you added items, included a tip (where supported) or if the terminal batches transactions later in the day. This pending amount should update to the final sale figure once the payment is fully processed, usually within a few business days. If the pending amount does not drop off or match the receipt, contact your bank and, if needed, the café with your transaction details.
How can I get a copy of my receipt or verify exactly what I was charged for at The Tuck Shop?
If you paid recently, check your paper receipt, your bank’s transaction detail in its app and any digital wallet notifications, as these often include the time and terminal ID. To obtain a duplicate receipt, call The Tuck Shop on 1300 210 210 or visit in person during weekday trading hours, provide the exact date, approximate time, card type and amount, and staff can usually reprint or look up the transaction.([cylex-australia.com](https://www.cylex-australia.com/company/the-tuck-shop-24361970.html?utm_source=openai))
How do I resolve an incorrect or duplicate charge from The Tuck Shop?
Start by confirming that the duplicate amount isn’t from two separate visits or separate receipts on the same day (for example, a morning coffee and a later lunch). If you still believe you were charged incorrectly, contact The Tuck Shop as soon as possible with your receipt, bank statement screenshot and the time of visit; the café can usually reverse or adjust mistaken charges through their EFTPOS provider. If you can’t reach them or disagree with the outcome, you can raise a formal dispute with your bank or card issuer, who may investigate and issue a chargeback where appropriate.
Can I get a refund if I was charged but my order was cancelled or not received?
If an order was voided at the counter or you were told a refund was processed, the café’s EFTPOS system should send a reversal to your bank, but it may take several business days before you see the credit. Keep any refund or void receipt, and if the money has not returned after a week, contact The Tuck Shop with your documentation so they can confirm the reversal with their payment provider. If you never received the goods and the merchant cannot verify a refund, your bank can help initiate a dispute.
How can I cancel or stop future charges from The Tuck Shop if I’m no longer in Melbourne?
Because The Tuck Shop does not run subscriptions, there’s nothing to "cancel" with the café itself—future charges only occur when your physical card, card details or mobile wallet are used there. If you see new Tuck Shop charges after leaving Melbourne and you’re sure you didn’t authorize them, immediately lock or cancel your card via your bank’s app or phone support and request a replacement card. Then dispute any unauthorized Tuck Shop transactions with your bank, providing the dates and amounts in question.