The Wilderness

Restaurant90% confidence

The Wilderness is a Michelin-starred fine dining restaurant in Birmingham, UK, known for its modern, playful tasting menus served in a dark, rock-and-roll-inspired setting.

Birmingham, United Kingdom

About The Wilderness

The Wilderness is a contemporary fine dining restaurant located in Birmingham’s Jewellery Quarter, created by chef-owner Alex Claridge. The restaurant focuses on bold, modern British cooking, drawing on global influences and high-quality seasonal ingredients, often presented in provocative, playful ways. The experience is set in a restored factory space with a dark, moody design and a soundtrack of rock, punk, and heavy metal, positioning it as one of Birmingham’s most distinctive dining destinations.([wearethewilderness.co.uk](https://www.wearethewilderness.co.uk/?utm_source=openai))

A charge from “THEWILDERNE.” on your card is likely from a reservation or meal at The Wilderness, typically for a multi-course tasting menu that can run in the £140–£175 per person range before drinks and service, depending on the date and menu pricing. The restaurant commonly takes deposits at the time of booking, which are later deducted from the final bill; on statements, this can appear as a separate charge in advance of your visit. You may also see partial charges if multiple guests paid separately, or if you purchased extras such as beverage pairings or gift vouchers.([wearethewilderness.co.uk](https://www.wearethewilderness.co.uk/food?utm_source=openai))

If you’re unsure about a charge, first confirm whether you or someone in your household booked a tasting menu around the transaction date, and check email confirmations or receipts from The Wilderness for matching amounts. You can contact the restaurant directly via the reservations email listed on their site or by phone during their stated office hours to query deposits, cancellations, or billing discrepancies. When you contact them, have your booking name, date, and the last four digits of the card ready so they can locate the reservation and explain or correct any unexpected charges.([wearethewilderness.co.uk](https://www.wearethewilderness.co.uk/contact/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to The Wilderness.

  1. THEWILDERNE.

Frequently Asked Questions

Why did The Wilderness charge my card before my reservation date?

The Wilderness usually takes a deposit at the time of booking to secure your table. This deposit is charged in advance and then deducted from your final bill when you dine. On your statement, it may look like a standalone charge days or weeks before your visit; check your booking confirmation email to see the deposit amount and terms.

What is a typical charge amount from The Wilderness?

The Wilderness runs a single tasting menu, currently typically priced in the ~£140–£175 per person range, with optional wine or non-alcoholic pairings on top. Your final charge can include the menu, drinks, service charge, and the deduction of any pre-paid deposit, so the statement amount may differ from the headline menu price but should match the total on your itemised bill.([wearethewilderness.co.uk](https://www.wearethewilderness.co.uk/food?utm_source=openai))

How can I cancel or change a reservation and avoid losing my deposit?

Cancellations or changes must generally be made at least 48 hours before your booking time in order to retain your deposit. To amend or cancel, email the reservations team or use the instructions in your confirmation. Late cancellations, no-shows, or significant last-minute changes may result in your deposit being retained under their stated terms.([wearethewilderness.co.uk](https://www.wearethewilderness.co.uk/book?utm_source=openai))

How do I request a refund or dispute an incorrect charge from The Wilderness?

Start by emailing the reservations team with your booking name, date, party size, and a screenshot of the card charge, including date and amount. They can verify the transaction against their booking system and, if an error has occurred, arrange a refund or adjustment. If you cannot resolve it directly, you can then contact your card issuer with the written response from the restaurant.

Why do I see two similar charges from The Wilderness around the same time?

It’s possible to see both a deposit and a final bill charge, or a voided transaction followed by a corrected one. In some cases, if you changed the booking or card used, an original deposit may be refunded and a new one taken. Compare dates and amounts with your booking emails and dining receipt to confirm which charge corresponds to which part of your visit.

Does The Wilderness place temporary authorisation holds on cards?

Like many restaurants and online booking systems, The Wilderness’s reservation platform may briefly authorise your card to confirm it is valid when you make or amend a booking. These authorisations usually do not settle as charges and should disappear from your online banking within a few days; only confirmed deposits and your final bill should post as completed transactions.

How can I contact The Wilderness about a billing or booking question?

You can contact The Wilderness by emailing their reservations team using the address listed on wearethewilderness.co.uk or by calling the restaurant during their published phone hours (typically Wednesday to Saturday afternoons). Provide your full name, booking reference if available, and details of the charge so they can quickly locate your reservation.([wearethewilderness.co.uk](https://www.wearethewilderness.co.uk/?utm_source=openai))

Can gift vouchers or third-party bookings from The Wilderness appear differently on my statement?

Yes. If you purchased a gift voucher or booked via a third-party platform, the charge might still show as a truncated version of the restaurant name like “THEWILDERNE.” but could also reference the booking provider. Check your voucher confirmation email or third-party booking account to see if the transaction date and amount match what appears on your card.

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