Tile Ezy Pty Ltd

Home & Garden86% confidence

Tile Ezy Pty Ltd trades as Cheap Tiles Online and The Tile Collective, operating tile and flooring showrooms and supplying wall and floor tiles and related tiling materials to retail and trade customers in Australia.

Underwood, Queensland, Australia
cheaptilesonline.com.au

About Tile Ezy Pty Ltd

Tile Ezy Pty Ltd is an Australian tiling and flooring supplier trading under the brands Cheap Tiles Online and The Tile Collective. Based in Underwood, Queensland, they operate showrooms and an online store, offering wall and floor tiles, outdoor tiles, mosaics, feature tiles, and related tiling materials such as adhesives, grouts, trims, and waterproofing products. They supply both retail (homeowners and renovators) and trade customers (tilers, builders, designers), with a focus on value-oriented pricing, clearance ranges, and project-based orders for kitchens, bathrooms, living areas, and commercial spaces.

A Tile Ezy, Cheap Tiles Online, or The Tile Collective charge may appear on your bank or card statement after you purchase tiles or tiling materials in-store, place an order through their website (cheaptilesonline.com.au), or pay a deposit for a larger renovation or building project. Charges can reflect one-off purchases, split payments (for example, a deposit and a final balance), custom orders, or delivery/shipping fees. In some cases you may also see a temporary authorization or pre‑authorization amount when a quote is converted to an order or when a card is used to secure stock, which is then adjusted to the final invoice amount once the order is confirmed.

If you’re unsure about a Tile Ezy / Cheap Tiles Online / The Tile Collective charge, first check any recent tile quotes, invoices, or order confirmation emails related to renovation or building work, including paperwork from your tiler or builder (who may have ordered on your behalf). Compare the transaction date and amount with your records and log into your account on cheaptilesonline.com.au (if you created one) to view order history. For further clarification or to query an amount, contact them via the contact or showroom details listed on cheaptilesonline.com.au and provide your full name, approximate charge amount, date, and any invoice or order numbers so they can quickly locate and explain the transaction or assist with refunds, delivery issues, or billing corrections.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tile Ezy Pty Ltd.

  1. PAYPAL *TILEEZYPTYL Sydney AUS

Frequently Asked Questions

Why do I see a charge from Tile Ezy / Cheap Tiles Online / The Tile Collective on my statement?

This charge usually relates to a purchase of tiles or tiling materials made either in one of their showrooms or via the online store at cheaptilesonline.com.au. It can be for floor or wall tiles, mosaics, adhesives, grout, trims, or delivery fees. If you’re renovating, your tiler, builder, or designer may also have processed a payment through Tile Ezy on your behalf, so check any recent quotes or contracts.

What are common amounts I might be charged by Tile Ezy or Cheap Tiles Online?

Amounts can vary widely depending on the size of your project, ranging from smaller purchases for a few square metres of tiles or materials to larger invoices for full room or whole‑home tiling. You may see separate line items for tiles, accessories (like trims or grout), and delivery. Sometimes deposits and final balance payments are processed as separate transactions, which can look like multiple charges around the same time.

Why do I see more than one Tile Ezy or Cheap Tiles Online charge around the same date?

Multiple charges can occur if you paid a deposit and then the remaining balance, added extra tiles or materials to your order later, or paid separate delivery or pick‑up fees. In some cases, an initial pre‑authorization or pending amount may appear before being reversed and replaced by the final settled amount. Reviewing your invoices or order confirmations will usually show each of these steps clearly.

Does Tile Ezy / Cheap Tiles Online offer subscriptions or recurring payments?

Tile Ezy and Cheap Tiles Online primarily operate on a per‑order basis, so most customers will only see one‑off charges for specific purchases. Trade or repeat customers might place frequent orders, but these are still individual transactions rather than automatic subscriptions. If you notice repeated charges you don’t recognize, it may be due to multiple separate orders or staged payments on a single project, so contact them with details to confirm.

Why is there a pending or temporary Tile Ezy charge on my card?

A pending or temporary charge can appear when Tile Ezy / Cheap Tiles Online verifies your card during order processing or when securing stock for a quote that’s being converted to an order. This authorization confirms that funds are available but is not the final payment; it should update to the correct invoice total or disappear after your bank’s standard processing time. If a pending amount doesn’t clear or convert within a few business days, reach out to your bank and then to Tile Ezy with the transaction details.

How can I get a copy of my invoice or receipt from Tile Ezy or Cheap Tiles Online?

If you ordered online, check your email inbox (and spam folder) for an order confirmation or tax invoice from Cheap Tiles Online and log in to your account on cheaptilesonline.com.au to view your order history. For showroom purchases, your invoice or receipt is usually printed or emailed at the time of sale. If you can’t find it, contact the showroom or use the website’s contact form and provide your name, approximate purchase date, and charge amount so they can reissue your documentation.

How do I change, cancel, or query my Tile Ezy / Cheap Tiles Online order and related charges?

Order changes or cancellations depend on whether the tiles have already been picked, custom‑ordered, or shipped, so contact them as soon as possible via the details on cheaptilesonline.com.au or by calling the showroom noted on your invoice. Have your order or invoice number and transaction amount ready so they can check whether changes, returns, or store credits are possible under their current policies. They can also clarify any price differences if you upgraded products or adjusted quantities after your initial quote.

How do I request a refund or fix a billing error from Tile Ezy or Cheap Tiles Online?

If you believe you’ve been overcharged, charged twice, or charged in error, first compare the statement entry with your invoices, quotes, and any delivery or variation notes from your tiler or builder. Then contact Tile Ezy / Cheap Tiles Online through the contact details on cheaptilesonline.com.au, explaining the issue and providing screenshots or copies of your statement and invoice numbers. They can review the transaction, process a refund or adjustment if applicable under their returns and refund policies, and confirm the outcome in writing for your records.

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