Tocaya Modern Mexican

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Tocaya Modern Mexican is a fast-casual restaurant chain serving modern Mexican cuisine with an emphasis on fresh, organic, and customizable bowls, tacos, and salads.

Cypress, CA
tocaya.com
Owned by Xperience Restaurant Group

About Tocaya Modern Mexican

Tocaya Modern Mexican is a fast-casual restaurant brand known for fresh, organic-leaning ingredients and customizable modern Mexican dishes like bowls, tacos, burritos, and salads. Originally launched as a healthier, “modern organic Mexican” concept, Tocaya focuses on high-quality proteins, vegan and gluten-free options, and build-your-own combinations that let guests choose their preferred bases, proteins, and add-ons. The Cypress, CA location offers dine-in, pickup, and online ordering through their website (tocaya.com) and mobile/third‑party delivery partners.

A Tocaya Modern Mexican charge typically appears on your bank or card statement after you place an order in-store, online at tocaya.com, or via the Tocaya app or a delivery marketplace (such as DoorDash, Uber Eats, or Postmates, depending on what’s available in your area). Charges may include individual meals, group orders, alcohol (where permitted), service fees, tips, or delivery charges. You may also see a temporary authorization hold when you open a tab at the restaurant bar, when a preauthorization is run for an in-person payment, or when an online order is placed; this hold can differ slightly from the final captured amount, particularly if you add a tip or modify your order.

If you’re unsure about a Tocaya Modern Mexican charge, start by checking recent receipts in your email, the order history in any delivery apps you use, or your account at tocaya.com if you ordered directly. Compare the transaction date and amount with your visit or delivery time, and remember to factor in tax, tips, and delivery/service fees. For questions or billing corrections, contact the specific Tocaya location listed on your receipt or use the contact options on tocaya.com; most issues—such as duplicate charges, incorrect totals, or unauthorized transactions—can be resolved by speaking with the restaurant manager or submitting a support request with your name, order number, and a screenshot of the charge.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tocaya Modern Mexican.

  1. TOCAYA BEVERLY CENTER \8500 BEVERLY BOUL
  2. TOCAYA SUNSET LOS ANGELES CA

Frequently Asked Questions

Why do I see a Tocaya Modern Mexican charge on my card if I only dined once?

Tocaya typically charges your card once per completed visit or order, but the final posted amount may differ slightly from the initial authorization if you added a tip or changed your order. If you opened a tab or placed an order online, you may first see a pending authorization and then a separate final charge once the order is completed. Check your itemized receipt or online order confirmation to match the total, including tax and tip, with the amount on your statement.

What are typical Tocaya Modern Mexican charge amounts?

Most individual Tocaya meals range roughly from $10 to $25 per person before tax, tip, and delivery fees, depending on your protein choice and add-ons. Larger group orders, catering-style platters, or multiple entrees can easily total $40 to $100 or more. If your statement shows a Tocaya charge in that range around the time you ordered food or delivery, it is likely related to a recent meal purchase.

Why do I see two Tocaya Modern Mexican charges or a pending amount that’s higher than my receipt?

When you pay at Tocaya or place an online order, your card may first receive a temporary authorization that can be higher than the base check amount to allow for tips or adjustments. Once the transaction is finalized, the correct final total posts, and the original authorization usually drops off within a few business days. If you see both transactions remain after 3–5 business days, contact the Cypress location or your bank to investigate a possible duplicate charge.

How can I get a copy of my Tocaya Modern Mexican receipt or order history?

If you ordered online or through the Tocaya website, check the confirmation email sent at the time of purchase or log into your account at tocaya.com to view your recent orders. For in-store purchases, the restaurant can often look up your receipt by date, time, and the last four digits of your card—call the Cypress, CA location directly using the phone number listed on tocaya.com. For delivery app orders, open the relevant app (e.g., DoorDash, Uber Eats, Postmates) and view your past orders section to see receipts and charges.

How do I resolve an incorrect or unknown Tocaya Modern Mexican charge?

First, verify whether a family member or coworker used your card for a Tocaya order and compare the date and amount with any receipts or app orders. If the total appears wrong (for example, incorrect items, tip, or a double charge), contact the Tocaya location shown on your receipt or use the contact form on tocaya.com with your order number and a screenshot of the transaction. If you suspect fraud or card theft and the restaurant cannot verify the transaction as yours, immediately report the charge to your bank or card issuer and request a dispute or card replacement.

Does Tocaya Modern Mexican offer any recurring billing or subscriptions that could cause monthly charges?

Tocaya Modern Mexican operates primarily as a pay-per-order restaurant and does not commonly bill customers through recurring meal subscriptions. However, if you saved your card in a delivery platform or restaurant account, future one-time orders can be placed quickly and may appear similar on your statement. If you see repeated charges, review your order history in your delivery apps, your tocaya.com account, and ask family members who might be using the saved payment method.

Why is there a small or $0 Tocaya Modern Mexican charge on my statement?

A very small or $0 charge is often a temporary authorization used by payment processors to verify that your card is valid when you add it to an online account or start a new payment method. These verification holds don’t result in an actual purchase and should disappear from your statement or move from “pending” to removed within a few business days. If such a charge remains or converts into an unexpected posted amount, contact the restaurant or your bank for clarification.

How can I contact Tocaya Modern Mexican about a charge from the Cypress, CA location?

Visit tocaya.com and use the locations page to find the Cypress, CA restaurant; there you’ll see the direct phone number and, in many cases, an email or contact form for guest feedback. Call the restaurant during normal business hours and ask to speak with a manager regarding a billing question, providing your visit date, approximate time, and last four digits of your card. For online orders through delivery partners, you can also reach out through the support section of the respective app, which may handle refunds or adjustments directly.

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