Too Good To Go

Delivery90% confidence

Too Good To Go is a mobile app marketplace that lets users buy surplus food from restaurants, bakeries, cafes, and grocery stores at a discount to reduce food waste.

Copenhagen, Denmark
toogoodtogo.com

About Too Good To Go

Too Good To Go is a food-waste reduction platform that connects consumers with restaurants, cafes, bakeries, hotels, and grocery stores that have surplus food at the end of the day. Through its mobile app, users can purchase “surprise bags” of unsold food at a significantly reduced price, helping businesses reduce waste while giving customers access to quality food for less.

A charge with a descriptor like "TGTG ... AppPay" typically appears when you place an order in the Too Good To Go app using a stored card or in-app payment method. The random-looking code (such as "qa1xjqsyq1qv0") is usually an internal transaction or order identifier linked to a specific pickup. Charges are usually one‑off per order rather than recurring, unless you make multiple purchases over time.

If you’re unsure about a charge, open the Too Good To Go app and check your order history for a transaction on the same date and amount. You can tap into the order details to see receipts and pickup information. For further help or to dispute an unexpected charge, use the in‑app help/support section or the support contact form on their website; providing the transaction date, amount, and any reference code from your bank statement will speed up resolution.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Too Good To Go.

  1. Card Purchase TGTG qa1xjqsyq1qv0 AppPay
  2. tgtg h1ecwtsmmeqm1 new york

Frequently Asked Questions

Why do I see a charge labeled “TGTG” or “TGTG AppPay” on my card statement?

This label refers to a purchase made through the Too Good To Go app. The charge corresponds to a “surprise bag” or similar surplus food order you placed with a partner store using an in‑app payment method.

Is the TGTG charge a recurring subscription?

No, Too Good To Go does not operate on a subscription model. Each TGTG charge is tied to a single order placed in the app. If you see multiple charges, they usually correspond to separate orders on different dates or multiple bags in one day.

How can I confirm which order a specific TGTG charge relates to?

Open the Too Good To Go app, go to your profile or orders section, and review your past orders for the same date and amount as the card charge. The order details in the app should match the transaction on your bank statement.

How do I request a refund for a Too Good To Go order?

If there was an issue with your pickup (for example, the store was closed or the bag was not as described), go to the order in the app, use the “Report a problem” or support option, and describe the issue. Too Good To Go’s support team will review the case and, where appropriate, issue a partial or full refund back to your original payment method.

Can I cancel a Too Good To Go order after I’ve been charged?

Cancellations are time‑sensitive. In many regions, you can cancel within a limited window before the pickup time directly in the app under your order details. After that window closes, cancellations and refunds are generally only granted if there is a problem on the store’s side, such as closure or non‑availability of the bag.

Why does the TGTG transaction include a random code like “qa1xjqsyq1qv0”?

The random string in the descriptor is typically an internal reference or order ID used by Too Good To Go or the payment processor to uniquely identify your transaction. It helps support teams match your bank charge to a specific order when you contact them.

How do I change or remove my payment card from Too Good To Go?

In the Too Good To Go app, go to your account or payment settings, where you can add, update, or remove saved payment methods. Removing a card will prevent future charges via that card, but it will not affect past completed transactions.

Who do I contact if I don’t recognize a TGTG charge?

First, check your app order history and ask family members who might have access to your device or card. If you still don’t recognize it, contact Too Good To Go via the in‑app help center or their website support form with the date, amount, and any reference from your statement, and also notify your bank to report potential unauthorized use of your card.

This merchant is in the Delivery category

Browse all

Related Merchants

DoorDash
Fedex
Australia Post
Uber Eats
CouriersPlease

Compare Too Good To Go

vsDoorDashvsFedexvsAustralia Post

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you