TotalAV

Software95% confidence

TotalAV is an antivirus and cybersecurity software provider offering malware protection, VPN, and system optimization tools for computers and mobile devices.

Fareham, Hampshire, United Kingdom
totalav.com
Owned by Protected.net Group Limited

About TotalAV

TotalAV is a consumer cybersecurity brand that provides antivirus and internet security software for Windows, macOS, Android, and iOS devices. Its products typically include malware and ransomware protection, real-time threat detection, web protection, a VPN, password management, and system cleanup tools. Purchases and subscriptions are primarily sold online through its own website and associated landing pages such as TotalAntivirusOnline.

A charge with a descriptor referencing "TOTALAV.COM" or "TOTALANTIVIRUSONLIN" usually indicates that you purchased or renewed a TotalAV security suite, antivirus subscription, or an add-on such as VPN or device optimization tools. Many plans renew automatically each billing cycle (often annually), so you may see recurring charges even if you haven’t recently re-entered your payment information. The charge may originate from an online sign‑up, a promotional offer, or a trial that converted into a paid subscription.

If you don’t recognize the charge, first check your email for receipts from TotalAV or Protected.net, and log in to your TotalAV account using the email address you may have used at checkout. From your account portal you can review active subscriptions, billing dates, and invoices. To resolve disputes or request a refund, contact TotalAV support through their website, live chat, or email, and have the last four digits of your card, transaction date, and amount ready. If you suspect unauthorized use and cannot locate an account, contact your bank or card issuer to dispute the transaction and consider cancelling the card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TotalAV.

  1. Withdrawal POS #00006ZTR7AGY TOTALAV.COM XGTFUF WWW.TOTALANTIVIRUSONLIN MIAMI FL Card 2734 Merchant Category Code: 5734

Frequently Asked Questions

Why was I charged by TOTALAV.COM or TOTALANTIVIRUSONLIN when I don’t remember buying anything?

This descriptor usually indicates a TotalAV antivirus or security subscription purchase or renewal. Many users sign up via online promotions or free trials that automatically convert to paid plans; check your email for a welcome or receipt from TotalAV and log into your TotalAV account using any email you may have used during sign‑up.

Is the TotalAV subscription a one‑time purchase or a recurring charge?

Most TotalAV plans are sold as recurring subscriptions, typically billed annually (sometimes with an introductory first‑year discount). After the initial term, the subscription renews at the then‑current standard rate unless you cancel before the renewal date.

How can I cancel my TotalAV subscription so I don’t get future charges?

To cancel, log into your account at totalav.com, go to the billing or subscription section, and follow the prompts to disable auto‑renew or cancel your plan. You can also contact TotalAV customer support via live chat or email through their website and request cancellation; ask for written confirmation of the cancellation for your records.

How do I request a refund for a recent TotalAV charge?

TotalAV advertises a money‑back guarantee for a limited period after purchase or renewal (the exact timeframe may vary by offer). If you are within this period, contact TotalAV support from their website with your transaction details (date, amount, last four digits of the card, and email used) and request a refund. They will confirm eligibility and process the refund back to your original payment method if approved.

Why did the amount I was charged by TotalAV increase compared to last year?

TotalAV often offers a discounted introductory rate for the first term, after which the subscription renews at the standard rate, which is higher. When your plan renews, you may see a larger charge reflecting the non‑promotional price or additional add‑ons you enabled, such as VPN or extra device coverage. You can review pricing and plan details by logging into your TotalAV account.

Can TotalAV place small or pending charges on my card?

In most cases you’ll see full subscription amounts, but depending on your bank, you might briefly see a pending authorization when you update payment details or start a new plan. These authorizations typically clear automatically and are replaced by the final posted charge, or disappear if the transaction fails.

How can I verify which devices or services my TotalAV charge is paying for?

Log into your TotalAV account at totalav.com and check the ‘My Account’ or ‘My Services’ section to see which devices are protected and which features (antivirus, VPN, system tune‑up, etc.) are included in your subscription. Matching the renewal date and plan type there with your bank statement will confirm what the charge covers.

What should I do if I see a TotalAV charge but can’t log into any account?

If you don’t have or can’t access a TotalAV account, contact their support via the help/contact page on totalav.com and provide the transaction date, amount, country, and the last four digits of your card. They can search for an account associated with that payment. If they cannot locate it or you believe the charge is fraudulent, notify your bank or card issuer immediately to dispute the transaction and secure your card.

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