Tradelink is a major Australian retailer and supplier of plumbing, bathroom, kitchen and laundry products, serving both trade professionals and retail customers through a nationwide branch and showroom network.
Tradelink is one of Australia’s largest suppliers of plumbing and bathroom products, operating a nationwide network of trade branches and retail showrooms from its head office in Virginia, Queensland. Catering to both trade professionals and home renovators, Tradelink offers an extensive range of plumbing supplies, bathroom fittings, kitchen and laundry products, hot water systems, pipe and drainage solutions, and related hardware. Customers can purchase in-store at branches across Australia, work with sales reps and account managers, or shop online at tradelink.com.au with delivery and click-and-collect options.
A Tradelink charge may appear on your bank or card statement after you purchase products in-store, pay a trade account, place an online order, or settle an invoice for special orders or project supply. Charges can also result from deliveries, deposits for custom or special-order items, or recurring payments set up on a trade/credit account. In some cases you may see a pre-authorisation or temporary hold (often a small or rounded amount) when Tradelink verifies your card for phone or online orders; this will usually clear or be replaced by the final invoice amount once the order is processed.
To verify a Tradelink charge, start by checking recent tax invoices, delivery dockets, email order confirmations from tradelink.com.au, and any trade account statements. Your statement descriptor may appear as “TRADELINK,” “TRADELINK PLUMBING,” or include the name of the local branch or suburb. If you still have questions, contact your local branch or Tradelink customer service via the contact details listed on tradelink.com.au, providing the transaction date, exact amount, and the name on the card. Common issues—such as duplicated payments, incorrect quantities, or returns not yet credited—are typically resolved by the originating branch, which can look up your sale by invoice number, store location, or card details and issue adjustments or refunds where eligible.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tradelink.
Why do I see a Tradelink charge on my statement when I only visited the showroom?
If you placed an order or paid a deposit for bathroom, kitchen, or plumbing products during your showroom visit, Tradelink will process your card for the agreed amount, which shows as a Tradelink charge on your statement. In some cases, a pre-authorisation may be taken to secure special-order items or confirm stock before final billing. Check your invoice or order confirmation email for the exact amount and description that matches the charge. If you only requested a quote and did not approve a purchase, contact the showroom or branch you visited to review the transaction.
What are common Tradelink charge amounts and how are they billed?
Tradelink charges vary widely, from small purchases of fittings and tapware (often between AUD $20–$300) to larger bathroom packages, hot water systems, or trade orders that can run into the thousands. Retail customers are usually charged in full at point of sale or online checkout, while trade customers may be billed to a trade or commercial account and then pay by statement due date. If you have a Tradelink trade account, you may see a single consolidated payment amount when you clear your monthly or fortnightly balance. Refer to your invoice or statement for a line-by-line breakdown of products and GST.
Why is there a small or temporary Tradelink charge (or $0/$1 hold) on my card?
Tradelink may place a small pre-authorisation or temporary hold on your card when processing phone or online orders, or when verifying your card for a back-ordered or special-order product. This is not a final sale and is used to confirm that the card is valid and has available funds. The hold should drop off automatically or be replaced by the final invoice amount once your order is picked, confirmed, and invoiced. If a temporary hold remains on your account for more than 7–10 business days, contact your bank and your Tradelink branch with the date and exact amount so they can investigate.
How do I cancel or change an order I’ve been charged for at Tradelink?
To cancel or modify an order after you see a Tradelink charge, contact the specific branch that processed your sale or the customer service team listed on your invoice as soon as possible. Have your invoice number, order number, or quote number ready, along with the transaction date and amount. Standard stock items can often be adjusted, cancelled, or returned according to Tradelink’s returns policy, but special-order or custom products may have restrictions or supplier restocking fees. Any approved changes will usually be processed as a refund or credit note back to your original payment method or trade account.
How can I get a refund from Tradelink for a return or incorrect charge?
Refunds are handled by the Tradelink branch or online team that processed the original transaction. Visit or contact that branch with your tax invoice, delivery docket, or online order confirmation and explain the issue—such as overcharges, incorrect items, or goods no longer required. If a refund is approved under Tradelink’s returns policy, it is typically processed back to the original payment method (card or account) rather than as cash, especially for card transactions. Allow several business days for the refund to appear on your bank or card statement; if it doesn’t, provide your bank with the refund reference and contact Tradelink for verification.
How do trade customers manage billing, and why might I see recurring Tradelink payments?
Trade and commercial customers often have a Tradelink trade account with set credit terms (for example, 30-day accounts), and they may pay regular statements by direct debit, bank transfer, or card. If you have authorised Tradelink or your business to pay trade account balances by saved card or recurring direct debit, you may see periodic Tradelink charges that correspond to statement due dates rather than individual invoices. Review your trade account statements or log into your Tradelink trade portal (if available) to see which invoices are included in a given payment. For changes to your payment method or to disable automatic payments, contact your Tradelink account manager or the credit/accounts department listed on your statement.
How can I contact Tradelink about a charge I don’t recognise?
First, check your receipts, email confirmations from tradelink.com.au, and any trade account or project invoices associated with your business, as the purchase may have been made by a colleague or contractor. If you still don’t recognise the charge, call or visit your nearest Tradelink branch or use the contact details on the Tradelink website, providing the date, exact amount, and last four digits of the card used. The team can search their system by amount, date, and store to identify the transaction and provide a copy of the invoice. If they confirm no matching transaction, contact your bank to dispute the charge and request a card security review.
What should I do if I was charged twice by Tradelink for the same purchase?
Duplicate charges can sometimes occur if a card terminal times out, an online payment is retried, or both a pre-authorisation and final sale appear temporarily. Compare the amounts and timestamps on your statement with your Tradelink invoice to see if one of the entries is a pending authorisation. If you believe you’ve been fully charged twice, contact the branch or support team with a screenshot of your statement (masking full card details) and your invoice number. Tradelink can confirm the number of successful payments in their system and, if a duplicate is found, arrange a reversal or refund back to your card or account.