TransmitSMS

Software86% confidence

TransmitSMS is an SMS marketing and communications platform that enables businesses to send and manage bulk text messages, alerts, and two-way messaging campaigns.

Sydney, NSW, Australia
transmitsms.com

About TransmitSMS

TransmitSMS is a cloud-based SMS marketing and communications platform that helps businesses send and manage bulk text messages, alerts, reminders, and two-way conversations with customers. Based in Sydney, NSW, Australia, it’s designed for organisations of all sizes, from small local businesses through to large enterprises and government. The platform typically includes features such as contact list management, segmentation, scheduled campaigns, SMS keywords, shortcodes/virtual numbers, two-way messaging inboxes, and integrations with popular CRM, marketing, and business systems via API and built-in apps.

A TransmitSMS charge may appear on your bank or card statement when you or your organisation has created an account and used their service to send SMS campaigns, paid for a monthly plan, or purchased SMS credits. Charges can also result from add-ons such as dedicated virtual numbers, shortcodes, higher-volume messaging bundles, or usage above your plan’s included allowance. In some cases, you might see a small test or authorization charge when you first add or update a payment method, as well as recurring billing for ongoing subscriptions, free trials that have rolled into paid plans, or pay-as-you-go top-ups of messaging credits.

If you’re unsure about a TransmitSMS charge, first check whether you or your business use SMS for marketing, reminders, or alerts and if anyone on your team recently signed up for an SMS platform. Log in to your TransmitSMS account at transmitsms.com and review the Billing or Account section for current and past invoices, plan details, and usage reports. If you still can’t identify the charge, contact TransmitSMS support through their website contact form or support email, providing the last 4 digits of the charged card, the transaction date, amount, and any reference shown on your statement; they can help locate the associated account, clarify charges, adjust plans, or guide you through cancellation or refund requests where eligible.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to TransmitSMS.

  1. TRANSMITSMS.COM +61130001201 AU
  2. TRANSMITSMS.COM +61283557119 AUS

Frequently Asked Questions

What types of charges might I see from TransmitSMS on my bank or card statement?

Common TransmitSMS charges include monthly subscription fees for an SMS plan, pay-as-you-go top-ups for SMS credits, and fees for dedicated virtual numbers or shortcodes. You may also see usage-based charges if your messaging volume exceeds your plan’s included SMS allowance. Around sign-up, a small test or authorization amount may appear temporarily when you add or update a payment method; this usually disappears within a few business days.

How does TransmitSMS pricing work, and what are typical charge amounts?

TransmitSMS generally uses a combination of monthly plans and per-SMS or per-credit pricing that varies by country and message volume. Smaller accounts may be on a low fixed monthly fee plus a per-message rate, while higher-volume or enterprise customers may see larger monthly charges tied to contracted volumes. Your exact pricing and currency are shown inside your TransmitSMS account under Billing or Pricing; invoices will itemise your plan, message volume, and any add-ons so you can match them to the amounts on your statement.

Why was I charged by TransmitSMS again this month?

TransmitSMS subscriptions renew automatically at the start of each billing cycle (monthly or annually, depending on your plan). If you have a recurring plan, you’ll see a regular charge for your base subscription, plus any additional usage or add-ons incurred during the previous period. To confirm the renewal date and amounts, log in to your account and check the Billing or Subscription section, where your next billing date and plan details are listed.

How do I cancel or pause my TransmitSMS subscription to stop future charges?

To cancel or downgrade your TransmitSMS subscription, log into your account at transmitsms.com and go to the Account or Billing area, where you can manage your plan and disable auto-renewal. Some accounts may need to contact support directly to cancel, especially if you’re on a custom or enterprise agreement. Make sure to cancel before your next billing date, because charges are usually processed at the start of the new cycle and refunds for unused time are not always available. After cancellation, you may retain access until the end of the paid period, but sending may be limited if you have no remaining credits.

Why do I see a small or temporary TransmitSMS charge (e.g., a low dollar amount) on my statement?

TransmitSMS may place a small authorization hold when you first add or change a payment card to verify that it’s valid. This isn’t an actual purchase and typically appears as a pending transaction that will automatically reverse or disappear within a few business days. If the small amount posts and does not reverse, contact your bank and TransmitSMS support with the transaction details so they can investigate and confirm whether it was an authorization or an actual charge.

How can I get a receipt or invoice to verify a TransmitSMS charge?

All invoices and receipts for TransmitSMS charges are available in your account dashboard under Billing, Invoices, or Payments. From there you can download PDF copies showing the date, amount, plan, SMS usage, and tax details, which you can match to the transaction on your statement. If you don’t have access to the account but you see the charge on your card, contact TransmitSMS support with the charge amount, date, and last 4 digits of your card so they can locate the relevant account and provide documentation.

How do I request a refund or dispute a TransmitSMS charge I don’t recognise?

If you believe you’ve been charged in error, first log into your TransmitSMS account to check your plan, usage, and billing dates and make sure a colleague or team member didn’t authorise the spend. If the charge still seems incorrect or fraudulent, contact TransmitSMS support through their website with full transaction details (date, currency, amount, and any reference from your statement). They can confirm whether the charge is from them, review your account history, and advise whether a refund, credit, or account closure is possible. For suspected card theft, also notify your bank or card issuer immediately.

What should I do if I don’t know which account the TransmitSMS charge is linked to?

It’s common for agencies, franchises, or multi-location businesses to have multiple TransmitSMS accounts, so start by checking internally with your marketing, sales, or operations teams. If no one recognises the account, contact TransmitSMS support and provide the exact transaction amount, date, currency, and the first and last 4 digits of the charged card; they can use this information to search for the associated account. For security reasons they may not reveal full account details but can help confirm the merchant relationship, stop future billing, or guide the account owner on next steps.

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