Trellidor is a South African manufacturer of custom-made physical security barriers such as retractable security gates, burglar bars, shutters and roller doors for homes and businesses.
Trellidor is a leading South African brand specializing in custom-designed physical security barriers for residential, commercial, and industrial properties. Founded in 1976 and headquartered in Durban, the company manufactures steel and aluminium retractable trellis-style security gates, burglar bars, mesh security screens, louvre shutters, roller shutters, and sectional overhead doors. Its products are distributed through an extensive franchise network across South Africa, the broader African continent, and select international markets. ([trellidor.co.za](https://trellidor.co.za/about-us/?utm_source=openai))
A Trellidor charge on your card statement typically relates to the purchase and/or installation of one of their security products—such as security gates on doors, burglar bars on windows, or shutters and roller doors for garages and shopfronts. Because everything is custom-made to fit specific openings, charges are usually one-off, higher-value transactions tied to an approved quote. In some cases, you might see multiple charges if a deposit and a balance payment were taken at different times, or if you ordered additional products via a local Trellidor franchise. ([trellidor.co.za](https://trellidor.co.za/?utm_source=openai))
If you’re unsure about a Trellidor charge, start by checking any recent quotes, invoices, or installation paperwork you received from a Trellidor franchise; the billed amount should match the quote or staged payment schedule. You can contact the specific franchise that handled your job (details are usually on your quote) or reach out via the main Trellidor website’s contact page or head office phone number for assistance. Have your card statement, approximate transaction date, and invoice or quote number handy so they can quickly trace the payment. If you still suspect an error or unauthorized use after speaking with Trellidor, contact your bank to dispute the transaction and request a card replacement if necessary. ([trellidor.co.za](https://trellidor.co.za/about-us/?utm_source=openai))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Trellidor.
Why did I receive a card charge from Trellidor or a Trellidor franchise?
This charge usually corresponds to a custom security installation you approved—such as retractable security gates, burglar bars, shutters, or roller doors for your home or business. Trellidor products are made to measure, so payments typically follow an accepted quote and may appear as a deposit, a progress payment, or the final balance once installation is complete. Check your recent quotes and invoices from Trellidor or a local franchise to match the billed amount and date. ([trellidor.co.za](https://trellidor.co.za/?utm_source=openai))
Is Trellidor a subscription service or a once-off purchase?
Trellidor does not operate on a subscription model for its core products. Security gates, burglar bars, shutters, and similar items are custom-made and sold as once-off purchases, sometimes split into deposit and balance payments. You should not see recurring monthly Trellidor charges unless you have a separate, explicitly agreed service or maintenance contract with a franchise. ([trellidor.co.za](https://trellidor.co.za/?utm_source=openai))
What are typical amounts for Trellidor transactions?
Amounts vary widely because all Trellidor products are custom-sized and specified. Smaller items such as individual window burglar bars may be a few thousand rand, while full-house installations with multiple doors, windows, shutters, and roller doors can run into tens of thousands of rand or more. Your signed quote or order form will show the exact pricing, and charges on your card should align with those quoted figures or agreed deposit percentages. ([trellidor.co.za](https://trellidor.co.za/?utm_source=openai))
How can I cancel or modify a Trellidor order after I’ve paid a deposit?
Because Trellidor products are custom manufactured, cancellations after production has started may be subject to fees or forfeiture of part of the deposit. If you need to cancel or change an order, contact the specific Trellidor franchise that issued your quote immediately and refer to the terms and conditions on your order form. They can confirm whether manufacturing has begun and what portion of your payment can be refunded or reallocated to a revised order. ([trellidor.co.za](https://trellidor.co.za/?utm_source=openai))
How do I request a refund or dispute an incorrect Trellidor charge?
First, contact the Trellidor franchise or branch that handled your sale, providing your invoice or quote number and a copy of the card statement showing the charge. They can verify whether the amount aligns with the agreed quote, whether multiple payments were processed, or if a billing error occurred. If the franchise confirms an overcharge, they can arrange a reversal or refund. If you cannot reach them or still disagree, contact Trellidor via the head office details on trellidor.co.za and, if necessary, open a dispute with your bank. ([trellidor.co.za](https://trellidor.co.za/about-us/?utm_source=openai))
Why do I see multiple Trellidor charges around the same time?
It’s common for Trellidor installations to involve staged payments—such as a deposit to start manufacturing and a final payment after installation. You may also see separate charges if you added extra doors or windows after the original quote or if service or repair work was done later. Review your quotes and job cards to see whether there were multiple agreed payments, and contact your local franchise if any amount doesn’t match your paperwork. ([trellidor.co.za](https://trellidor.co.za/?utm_source=openai))
Could a small Trellidor charge be an authorization hold or test transaction?
Trellidor transactions are typically processed as standard card payments for the quoted amount rather than small test authorizations. However, depending on the payment terminal and your bank, you might see a temporary pending amount before the final charge posts. These pending entries should either match the final invoice or fall away within a few days. If a small unexplained Trellidor amount remains posted on your statement, contact the franchise that took your payment to clarify what it relates to. ([trellidor.co.za](https://trellidor.co.za/?utm_source=openai))
How can I contact Trellidor to verify a transaction on my card?
Start by contacting the Trellidor franchise listed on your quote or invoice, using the phone or email details provided there. If you don’t have those details, visit trellidor.co.za and use the ‘Find a Franchise’ or ‘Contact Us’ sections to locate the relevant branch or reach head office in Durban. Provide your full name, property address, approximate transaction date, and card charge amount so they can trace the payment in their system. ([trellidor.co.za](https://trellidor.co.za/about-us/?utm_source=openai))