Trident Star Enterprises

Restaurant86% confidence

Trident Star Enterprises Pty Ltd is an Australian hospitality company that has operated venues in Richmond, Victoria, most notably The Kingston Hotel, a historic gastropub and dining venue offering modern Australian cuisine and bar service.

Richmond, Victoria, Australia
thekingston.com.au

About Trident Star Enterprises

Trident Star Enterprises Pty Ltd is an Australian hospitality company best known for operating The Kingston Hotel in Richmond, Victoria. The Kingston is a historic hotel and gastropub that combines a classic pub atmosphere with modern Australian dining, an extensive drinks list, and event spaces. Guests typically visit for sit‑down meals, bar service, private functions, and special events, with charges covering food, beverages, and any agreed function or room hire fees. More information about menus, opening hours, and venue details can be found on their website at thekingston.com.au.

A charge from “Trident Star Enterprises”, “Trident Star Ent Pty Ltd”, or a similar description on your bank or card statement usually relates to a visit to The Kingston Hotel or another venue operated by this company. This can include a standard dine‑in bill, a bar tab, a group booking or function deposit, a prepayment for a set menu or event, or a takeaway/online order processed through their payment system. In some cases, you may see a pre‑authorisation hold when you open a tab or provide a card for security; these holds can appear as a separate or temporary charge and are normally released after the final bill is settled.

If you’re unsure about a Trident Star Enterprises charge, start by checking recent visits to The Kingston Hotel or related venues, looking for receipts in your email, SMS confirmations, or physical receipts from a recent meal or event. Compare the transaction date and amount with when you visited and what you ordered, including any service or booking fees. For unresolved questions, contact the venue directly via the details on thekingston.com.au (phone or contact form), providing the transaction date, exact amount, and the name on the card so staff can look up the payment. If you suspect an error or duplicate charge, speak to the venue first to request clarification or a correction, and then contact your bank or card issuer if the issue cannot be resolved with the merchant.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Trident Star Enterprises.

  1. TRIDENT STAR ENTERPRIS RICHMOND AUS

Frequently Asked Questions

Why does my statement show a charge from Trident Star Enterprises instead of The Kingston Hotel?

Trident Star Enterprises Pty Ltd is the hospitality company that operates The Kingston Hotel, so charges may appear under the company name rather than the venue name. Banks and card processors often use the registered business name for billing descriptors. If you visited The Kingston Hotel in Richmond or booked an event there around the transaction date, this is likely the source of the charge.

What types of payments can result in a Trident Star Enterprises charge?

Common payments include dine‑in meals, bar tabs, group bookings, and function or event deposits at The Kingston Hotel. You may also see charges for set menus, beverage packages, or special event tickets processed by the venue. Takeaway or phone orders paid by card can also appear under Trident Star Enterprises on your statement.

Why do I see two similar charges or a pending amount from Trident Star Enterprises?

When you open a bar tab or leave a card with the venue, they may place a pre‑authorisation hold to confirm available funds. This hold can appear as a separate pending charge, and the final bill is then processed as the actual payment. The pre‑authorisation is usually released automatically by your bank within a few business days; if it doesn’t drop off, contact both your bank and the venue for assistance.

How can I get a copy of my receipt for a Trident Star Enterprises charge?

If you need an itemised receipt, contact The Kingston Hotel directly using the phone number or contact details listed on thekingston.com.au. Provide the date and approximate time of your visit, the amount charged, and the last four digits of your card so staff can locate the transaction. They can typically reissue a receipt by email or have one available for collection at the venue.

What should I do if I don’t recognise a Trident Star Enterprises transaction?

First, check whether a family member, partner, or colleague used your card at The Kingston Hotel for a meal, drinks, or a group booking. Then compare the transaction date and amount with any recent social outings, work events, or celebrations held in Richmond. If you still don’t recognise the charge, contact the venue with the transaction details for clarification, and if they cannot identify it, notify your bank or card issuer to investigate possible fraud.

Can I get a refund or adjustment if I was overcharged by Trident Star Enterprises?

If you believe you were charged the wrong amount or billed twice, contact The Kingston Hotel as soon as possible with your receipt (if available) and the transaction details from your statement. The venue can review the bill, check their point‑of‑sale records, and process a refund or adjustment if an error is confirmed. Refunds are usually returned to the same card used for payment and may take several business days to appear, depending on your bank.

I paid a deposit for a function at The Kingston Hotel—why is the amount different from my final bill?

Function and event bookings often require an upfront deposit, with the remaining balance charged after the event based on final guest numbers, food selections, and bar spend. Your statement may show the deposit as one Trident Star Enterprises charge and the final settlement as another. Review your booking agreement or email confirmation for deposit and minimum spend terms, and contact the venue’s events team if you need a breakdown of the final charges.

How can I contact Trident Star Enterprises about a charge on my card?

For transaction questions, the best contact is The Kingston Hotel directly, as they process payments on behalf of Trident Star Enterprises. Visit thekingston.com.au for current phone numbers and contact options, and have your transaction date, amount, and the name on the card ready. Staff can confirm what the charge relates to and advise on next steps if a correction or refund is needed.

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