Trustpilot

Software100% confidence

Trustpilot is an online review platform where consumers can rate and review businesses, and companies can manage and showcase customer feedback.

Copenhagen, Denmark
trustpilot.com

About Trustpilot

Trustpilot is a global online review platform headquartered in Copenhagen, Denmark, where consumers can rate and review businesses and share their experiences publicly. Companies use Trustpilot to collect, manage, and showcase customer reviews on their website, in marketing, and in search results. Trustpilot offers tools for review invitations, reputation management, analytics, and widgets that display verified reviews, primarily through paid business subscriptions alongside a limited free business profile option.

A Trustpilot charge usually appears on a bank or card statement when a business has purchased or renewed a Trustpilot business subscription or related add-on services. This can include monthly or annual plans, upgrades to higher tiers, additional locations or seats, or billed extras such as advanced review invitation tools or integrations. In some cases, you might see an initial authorization or verification hold when first adding or updating a payment card, or a prorated charge if you’ve changed plans mid‑cycle; these appear as “TRUSTPILOT,” “TRUSTPILOT BUSINESS,” or similar descriptors, depending on your bank and region.

To verify this charge, start by logging in to your Trustpilot Business account (business.trustpilot.com) and checking the Billing or Subscription section for your current plan, invoices, and payment history. Compare the date and amount of the bank charge to the most recent invoice or renewal notice from Trustpilot, which is typically emailed to the account owner or billing contact. If you still have questions, you can visit support.trustpilot.com to contact Trustpilot’s support team via the help center or in-account support, attach a screenshot of the charge (without full card numbers), and confirm whether it’s linked to your business account; if it’s unauthorized, your bank or card issuer can help you dispute or block future charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Trustpilot.

  1. TRUSTPILOT.COM +4588777600 DK

Frequently Asked Questions

Why am I seeing a Trustpilot charge on my business bank or card statement?

You’ll usually see a Trustpilot charge if your company has a paid Trustpilot business subscription or has recently upgraded or renewed its account. The charge can be for a monthly or annual plan, additional locations, or extra features attached to your existing contract. Statement descriptors may appear as “TRUSTPILOT,” “TRUSTPILOT*BUSINESS,” or a regional variation, depending on your bank and payment provider.

Do consumers ever pay Trustpilot, or are charges only for business accounts?

Writing and reading reviews on Trustpilot is free for consumers; Trustpilot does not charge people just for leaving or viewing reviews. Any Trustpilot charge on a bank statement is almost always tied to a business account that uses Trustpilot’s paid tools and subscriptions. If you’re an individual who has never managed a business page on Trustpilot, contact your bank immediately, as the transaction may be fraudulent or linked to someone else’s business activity.

What are Trustpilot’s typical subscription plans and pricing?

Trustpilot offers a free business profile with limited features and paid plans (such as Standard and Scale tiers) that unlock additional review invitation tools, integrations, analytics, and marketing assets. Pricing is not universally fixed and often depends on your region, business size, industry, and the scope of services in your contract. The exact monthly or annual fee, billing cycle, and any add-ons will be clearly listed in your Trustpilot order confirmation and on your invoices in the Billing section of your business account.

Why was I charged by Trustpilot again when I thought my plan was ending?

Trustpilot business subscriptions typically auto-renew at the end of each billing period (monthly or annually) unless you have cancelled or changed your contract in advance, according to the notice period in your agreement. If you see a new charge, it may be the automatic renewal for the next term. Check your contract, renewal emails, and the Billing section of your Trustpilot Business account to confirm your renewal date and any applicable cancellation deadlines.

How do I cancel or downgrade my Trustpilot business subscription to stop future charges?

To cancel or downgrade, log in to your Trustpilot Business account and review your contract details and renewal terms, then contact Trustpilot via the support/help center or your assigned account representative to request changes. Many contracts include a notice period (for example, 30 days before renewal) during which you must submit your cancellation or downgrade request. After cancellation is confirmed, you’ll keep access until the end of the paid term, but no further renewals should be billed, provided you met the notice requirements.

How can I request a refund or dispute an unexpected Trustpilot charge?

Start by checking your Trustpilot invoices and contract to verify what the charge covers (such as renewal, upgrades, or additional services). If you believe you were billed in error, contact Trustpilot support through support.trustpilot.com or through the support options inside your business account, providing your company name, account email, invoice number, and details of the charge. Trustpilot reviews refund requests case by case, considering contract terms and usage; if a charge is clearly unauthorized, you should also notify your bank or card issuer to initiate a dispute.

Why do I see a small or temporary Trustpilot charge that later disappears?

A small or temporary amount (sometimes close to $0 or a low single-digit amount) may be an authorization hold used by Trustpilot’s payment processor to verify your card when you first add or update payment details. This is not a real purchase and should automatically disappear or be reversed within a few business days. If the pending amount does not drop off or later posts as a completed transaction, contact both Trustpilot support and your bank for clarification.

Where can I find invoices and billing details for my Trustpilot payments?

Invoices and billing history for your Trustpilot subscription are available in the Billing or Invoices section of your Trustpilot Business account once you’re logged in as an admin or billing contact. Each invoice lists the billed period, products or features included, tax/VAT, and the total amount charged. You should also receive invoice copies or renewal confirmations at the email address designated as your billing contact; if you’re not the account owner, ask your internal finance or marketing team to check that inbox.

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