Tsuno is an Australian social enterprise that sells sustainable period products, including bamboo fibre sanitary pads and organic cotton tampons, and donates 50% of its profits to charities supporting girls’ education and menstrual health worldwide.
Tsuno is an Australian social enterprise based in Thornbury, Victoria, that specialises in sustainable period care products. They sell bamboo fibre sanitary pads, organic cotton tampons, and other eco-conscious menstrual products designed to be both comfortable and lower-impact on the environment. A core part of Tsuno’s mission is social impact: they donate 50% of their profits to charities that support girls’ education, menstrual health, and gender equality initiatives around the world.
A Tsuno charge on your bank or card statement usually relates to a purchase made through their online store at tsuno.com.au, a subscription for recurring deliveries of pads or tampons, or a one-off order made via a partner platform (such as a marketplace or payment service). You might also see a charge after signing up for a flexible subscription that renews every 1–3 months, after a promotional trial or discount code, or for a bulk order or gift purchase. In some cases, you may see a small temporary authorisation hold (especially if you updated your card details or used a digital wallet) that will disappear once your bank releases the pending amount.
To verify the charge, start by checking your email for order confirmations or shipping notifications from Tsuno around the transaction date, including in your spam or promotions folders. Log into your account at tsuno.com.au (if you created one) to review your order history, active subscriptions, upcoming renewal dates, and invoices. If you still have questions, contact Tsuno through the contact or support page on their website, referencing the exact date and amount of the charge; they can help identify the order, adjust or cancel subscriptions, and clarify or correct any duplicate or unexpected billing issues.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tsuno.
Why do I see a charge from Tsuno on my bank or card statement?
Most Tsuno charges are for online purchases of bamboo pads, organic cotton tampons, or other menstrual products made at tsuno.com.au. The charge may also relate to a recurring subscription delivery, a bulk order, or a gift purchase you made for someone else. On your statement, it might appear as “TSUNO,” “TSUNO THORNBURY,” or similar merchant wording, depending on your bank and card network.
What are the typical amounts I might be charged by Tsuno?
Tsuno’s product prices generally fall in the modest range for premium, sustainable period care. Individual boxes of pads or tampons are usually in the ballpark of a few Australian dollars per pack, with bundle packs and mixed sets costing more. If you see a higher amount, it may reflect multiple items, a multi-month subscription order, or a bulk or wholesale-style purchase.
Why was I charged again by Tsuno when I thought I made a one‑time purchase?
If you see a repeat charge, it may be because you opted into a subscription or ‘auto‑replenish’ option at checkout, which automatically renews every set number of weeks or months. Log into your account at tsuno.com.au to check your subscription status, renewal dates, and upcoming orders under your account or subscription settings. If you did not intend to subscribe, contact Tsuno via their website so they can review your account and help adjust or cancel the recurring order.
How do I cancel or pause my Tsuno subscription?
To cancel or pause a Tsuno subscription, sign in to your account at tsuno.com.au and go to the subscriptions or recurring orders section. There you can usually change your delivery frequency, skip the next order, pause the subscription for a period, or cancel it entirely. Make sure to do this before the next renewal date shown in your account to avoid another charge; if a charge has just processed, reach out to Tsuno support promptly to see what options are available.
How can I request a refund or fix an incorrect Tsuno charge?
If you believe you were charged the wrong amount, billed twice, or charged after cancelling, first review your order history and subscription settings in your Tsuno account to confirm what was processed. Then contact Tsuno through the support or contact page on tsuno.com.au with your full name, email used at checkout, order number (if available), and a screenshot or details of the charge. They can investigate duplicate or erroneous charges, explain what the payment relates to, and advise whether a refund, credit, or order adjustment is possible under their policies.
Why do I see a small or pending Tsuno charge that later disappears?
Small or $0–$1 style amounts or pending charges can be temporary authorisation holds placed by your bank or payment processor when you add or update a card, or when Tsuno’s payment gateway verifies your card details. These holds are not final charges and should drop off your statement automatically within a few business days once your bank releases them. If a pending amount remains for longer than your bank’s usual timeframe, contact your bank and, if needed, Tsuno support with the transaction details.
How can I find the receipt or invoice for my Tsuno charge?
Tsuno typically emails an order confirmation and receipt to the email address used at checkout as soon as your purchase is completed. You can also log in at tsuno.com.au to view your past orders, download invoices, and check shipping details. If you cannot locate the email or don’t have an account, contact Tsuno via their website with the date, amount, and last four digits of the card used so they can look up your order.
What should I do if I don’t recognise a Tsuno charge and don’t use their products?
First ask household members or anyone who has access to your card whether they placed an order for Tsuno products, as purchases for family or gifts are common. If no one recognises the transaction, take note of the date, amount, and descriptor and reach out to Tsuno through tsuno.com.au so they can check whether there is an order under your card details or email. If they confirm no matching order or you suspect fraud, contact your bank or card issuer immediately to dispute the charge and secure your account.