Tucantela SL

Software78% confidence

Tucantela SL is a Spain‑based technology company that develops and operates internet portals and digital software services, including consumer apps such as the Lorka AI assistant. It is registered in Barcelona and focuses on IT and computer‑related services.

Barcelona, Spain
Owned by Mau Hub S.L.

About Tucantela SL

Tucantela SL is a Spanish limited company (Sociedad Limitada) based in Barcelona whose registered corporate purpose is the development of internet portals (CNAE 6209) and other IT and computer‑related services (CNAE 6290). Public business registries and company‑information providers classify it in the programming, consultancy and other IT services sector, and Dun & Bradstreet lists it under computer systems design and related services.([infonif.economia3.com](https://infonif.economia3.com/ficha-empresa/tucantela-sl?utm_source=openai)) Tucantela appears as the publisher or corporate entity behind the “Lorka: All‑in‑One AI Assistant” app in various regional App Stores, indicating that part of its activity involves operating consumer‑facing software and subscription‑style digital services.([apps.apple.com](https://apps.apple.com/pl/app/lorka-all-in-one-ai-assistant/id6756016810?utm_source=openai))

A charge from Tucantela SL on a bank or card statement is likely tied to an online purchase (the descriptor includes SEC:WEB, which typically denotes a web‑initiated transaction) or to a subscription or in‑app purchase for one of its digital products, such as an AI assistant or another web‑based service. Depending on how the payment was set up, the amount may recur monthly or annually, or appear as one‑off purchases, trials converting into paid plans, or add‑on features inside an app store ecosystem.

If you do not immediately recognize the charge, first check any recent subscriptions or in‑app purchases in your Apple App Store, Google Play, or other app marketplace accounts associated with the card. Look for apps referencing “Lorka” or similar AI/assistant tools, and review their billing history and receipts. If you still cannot identify the transaction, search for “Tucantela SL” in your email (including spam) for invoices or sign‑up confirmations, and contact the app or service support using the in‑app help/contact section or the store’s support pages. When disputing or querying the charge with your card issuer, provide the transaction date, amount, and the full descriptor (including “TUCANTELA SL” and any web/SEC codes); they can trace the merchant record and, if necessary, initiate a dispute while you attempt to obtain a refund directly from the service provider.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Tucantela SL.

  1. ORIG CO NAME:TUCANTELA SL CO ENTRY DESCR:PURCHASE SEC:WEB IND ID:1053012852281 ORIG ID:770510487C

Frequently Asked Questions

What does Tucantela SL do, and why is it charging my card?

Tucantela SL is a Barcelona‑based IT and software company whose registered activity is developing internet portals and other computer‑related services.([infonif.economia3.com](https://infonif.economia3.com/ficha-empresa/tucantela-sl?utm_source=openai)) In practice, it appears as the publisher behind apps such as “Lorka: All‑in‑One AI Assistant,” so card charges are typically linked to subscriptions or in‑app purchases for those digital services.([apps.apple.com](https://apps.apple.com/pl/app/lorka-all-in-one-ai-assistant/id6756016810?utm_source=openai))

Why does my statement say SEC:WEB with TUCANTELA SL?

The SEC:WEB portion of the descriptor normally indicates a web‑initiated electronic transaction, meaning you likely signed up or paid for a Tucantela‑related service online rather than in a physical store. This is consistent with Tucantela’s business focus on internet portals and digital services.([infonif.economia3.com](https://infonif.economia3.com/ficha-empresa/tucantela-sl?utm_source=openai))

Could this Tucantela SL charge be related to the Lorka AI assistant app?

Yes. Tucantela SL is listed as the company behind the “Lorka: All‑in‑One AI Assistant” app in multiple App Store country pages,([apps.apple.com](https://apps.apple.com/pl/app/lorka-all-in-one-ai-assistant/id6756016810?utm_source=openai)) so if you or someone with access to your app‑store account installed Lorka and started a subscription or in‑app purchase, Tucantela SL may appear as the billing entity on your card statement.

How can I check what I’m being billed for by Tucantela SL?

Start by checking the app store account (Apple ID, Google account, etc.) tied to the card used. Look in your subscriptions and purchase history for active plans or recent purchases, especially for AI assistant or utility apps like Lorka. Then search your email for “Tucantela SL” or “Lorka” to locate receipts or order confirmations that show the plan type and billing cycle.

How do I cancel a recurring subscription that bills through Tucantela SL?

If the charge is tied to an app‑store subscription, you must cancel it through the app store’s subscription management page (for example, in the Apple App Store: Settings → Apple ID → Subscriptions; in Google Play: Play Store → Profile → Payments & subscriptions). Locate the relevant app (such as Lorka), select it, and choose “Cancel subscription.” Future renewals should stop, though you may retain access until the end of the current billing period.

How do I request a refund for a Tucantela SL charge I don’t recognize?

For purchases made through major app stores, refund requests are normally handled via the store itself. Use Apple’s “Report a Problem” page or Google Play’s order‑history refund flow, select the relevant transaction, and explain that you don’t recognize or didn’t intend the purchase. If the payment was processed directly on a Tucantela‑operated website, look for a support or contact link in the service where you signed up, and request cancellation and a refund there first, then contact your card issuer to dispute if needed.

Are there common patterns in Tucantela SL charge amounts?

Amounts will vary by product and subscription tier, but you are most likely to see small to moderate recurring monthly fees or annual subscription amounts consistent with typical consumer app or SaaS pricing (for example, a few to a few dozen euros or US dollars). Multiple similar‑sized monthly charges on or around the same date often indicate an active subscription rather than a one‑time purchase.

What should I do if I suspect the Tucantela SL charge is fraudulent?

First, verify that no one with access to your devices or app accounts signed up for an AI assistant or related app. If you still believe the charge is unauthorized, immediately lock or replace the card through your bank, dispute the transaction using your bank’s fraud or dispute process, and remove your card details from any app store or online account where they may have been stored. Your bank can investigate using the transaction’s merchant ID and may reverse the charge if it is determined to be fraudulent.

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