Twilio SendGrid is a cloud-based email delivery and marketing platform that provides transactional and marketing email services for applications and businesses.
Twilio SendGrid is a cloud-based email delivery platform used by businesses and applications to send transactional emails (like receipts, password resets, and alerts) and marketing campaigns (like newsletters and promotions). Headquartered in Denver, CO and now part of Twilio, SendGrid focuses on high-volume, reliable email delivery, analytics, and tools for managing contact lists and sender reputation. Companies integrate SendGrid via APIs, SMTP, and web dashboards rather than sending email directly from their own servers.
A Twilio SendGrid charge may appear on your bank or card statement if you, your business, or someone with access to your payment method purchased an email plan, sent overage email volume, or upgraded features (such as dedicated IPs or Marketing Campaigns). Charges are typically monthly subscriptions based on email volume or contact list size, and you may also see prorated charges when changing plans mid-cycle. In some cases, new accounts may see a small temporary authorization hold to validate the card, or one-time charges for add-ons and excess usage beyond the included plan limits.
If you don’t recognize a Twilio SendGrid charge, first sign in at sendgrid.com and check the Billing section for recent invoices and plan details, or ask your internal finance/IT/marketing team if they manage a SendGrid account. Verify that the amount and date on your statement match an invoice in your SendGrid or Twilio Console account. If you still have questions, you can contact Twilio SendGrid Support through the Help & Support link when logged in, submit a billing ticket, or review their documentation for canceling or downgrading plans. For unrecognized or potentially fraudulent charges, contact both SendGrid support and your bank or card issuer promptly to dispute or block further billing.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Twilio SendGrid.
Why am I seeing a Twilio SendGrid or SENDGRID charge on my bank or card statement?
You’re likely being billed for an email service plan, usage-based overages, or a related add-on (such as dedicated IP addresses or Marketing Campaigns) tied to a Twilio SendGrid account. These charges are common for businesses that send transactional email (order confirmations, password resets) or marketing newsletters. Check with your company’s IT, marketing, or finance team to see if they set up a SendGrid account using your card or corporate card.
What are typical Twilio SendGrid subscription costs and billing patterns?
Twilio SendGrid commonly bills monthly based on email volume or contact list size. Core Email API plans often range from a free tier (limited daily emails) up to paid Essentials and Pro plans starting around tens of dollars per month and scaling with volume; Marketing Campaigns plans are usually priced by contact count and sending limits. You may also see additional monthly line items for dedicated IPs or overage charges if you exceed your plan’s included emails. Exact pricing and currency may vary by region and is shown in your account’s Billing or Usage section.
Why was I charged by Twilio SendGrid after I thought I cancelled?
Twilio SendGrid bills at the start of each billing cycle, and changes such as downgrades or cancellations usually apply to the next cycle. If you cancel or reduce your plan mid-cycle, your account normally remains active at the current level until the end of the paid period, and you won’t receive a partial refund for unused time. Log in to your account, go to Settings or Billing, and confirm your current plan status and next renewal date.
How do I cancel or downgrade my Twilio SendGrid plan to stop future charges?
Log in at sendgrid.com, access the Twilio Console or SendGrid dashboard, and go to the Billing or Subscription/Plan section. From there you can downgrade to a lower tier, move to a free plan (if available for your usage), or cancel recurring billing according to the options shown for your account type. Make sure you complete all required steps and confirm the change, then verify your next billing date to ensure no additional renewals are scheduled.
How can I request a refund or dispute an incorrect Twilio SendGrid charge?
If you believe you’ve been billed incorrectly, sign in and review your invoices under the Billing or Invoices section, then compare them against your usage and plan. If something looks wrong, open a support ticket through the Help & Support area of your Twilio SendGrid or Twilio Console account, selecting a billing-related issue and including invoice numbers, dates, and amounts. Twilio SendGrid handles refunds or credits on a case-by-case basis and may not offer refunds for correctly processed subscription renewals that were not cancelled in time.
Why do I see a small or temporary Twilio SendGrid charge, like $1 or a low amount, that later disappears?
Twilio SendGrid or your payment processor may place a small authorization hold when you add or update a card to verify that the payment method is valid. This is not a permanent charge and should automatically drop off or be reversed within a few business days, depending on your bank. You’ll only be billed your full subscription or usage amount once your plan is activated and the billing cycle begins.
What should I do if I don’t have a Twilio SendGrid account but see this charge?
First, check with family members or coworkers who may have used your card with your permission for business tools or marketing services. If no one recognizes the charge and you can’t find an account tied to your email addresses, contact Twilio SendGrid Support via their website and provide the transaction date, amount, and the first/last digits of your card as requested. You should also contact your bank or card issuer to report the charge as unauthorized and to prevent any further transactions if fraud is suspected.
How can I find my invoice or receipt for a Twilio SendGrid charge?
Log into your Twilio SendGrid or Twilio Console account and navigate to the Billing or Invoices section, where you can view, download, and print detailed invoices for each billing period. These invoices list your plan, usage, add-ons, tax, and total amount charged, and should match the charge on your bank or card statement. If you need invoices sent to a specific email or billing contact, you can update billing email settings in your account preferences.