Typeform is a software-as-a-service company that provides online form and survey-building tools, enabling users to create interactive forms, quizzes, and questionnaires for websites and marketing campaigns.
Typeform is a software-as-a-service (SaaS) platform based in Barcelona, Spain, that specializes in interactive online forms, surveys, quizzes, and lead‑capture experiences. Businesses, educators, and creators use Typeform to build conversational forms that can be embedded on websites, shared via links, or integrated with tools like Google Sheets, Slack, HubSpot, and Zapier. The company operates globally through its website at typeform.com and charges customers on a subscription basis for access to premium features, higher response limits, and advanced integrations.
A Typeform charge may appear on your bank or card statement if you or someone in your organization purchased or upgraded a Typeform subscription, started a paid plan after a free trial, or added a paid add‑on (such as higher response limits). Charges are typically recurring monthly or annually, depending on the billing cycle you selected, and may show up as “TYPEFORM,” “TYPEFORM.COM,” or “TYPEFORM SL BARCELONA” (or similar). You might also see small temporary authorization holds when you first add or update a payment method, or if you have multiple workspaces or accounts billed separately.
If you’re unsure about a Typeform charge, start by logging into your account at typeform.com and checking your Billing or Plan settings for active subscriptions, invoices, and payment history. Look for confirmation emails from Typeform sent to the address used at signup, including trial or upgrade confirmations. For help, you can visit Typeform’s Help Center or contact support via the in‑app support widget or at support@typeform.com (paid plans get priority support). If you still can’t identify the payment, verify whether a colleague or agency used your card, and, if necessary, dispute the charge through your bank or card issuer after attempting to resolve it with Typeform directly.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Typeform.
What are the typical Typeform subscription prices and billing cycles?
As of 2024, Typeform commonly offers plans such as Basic, Plus, and Business. When billed monthly, prices are typically around Basic at about $35/month, Plus around $59/month, and Business around $99/month, with discounts for annual billing. Exact pricing and available tiers can vary by region and currency, so the most accurate current prices will be shown on typeform.com/pricing at checkout. Charges on your statement will usually reflect the plan name and whether you chose monthly or annual billing.
Why do I see a recurring charge from TYPEFORM or TYPEFORM SL on my statement?
A recurring Typeform charge usually indicates you have an active subscription on a monthly or annual plan, or that someone in your organization is managing a paid workspace using your card. Typeform subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. If you manage multiple workspaces or brands, each may generate a separate recurring charge. Check the Billing section of each workspace in your Typeform account to see which subscription is active.
How do I cancel or downgrade my Typeform subscription to stop future charges?
To cancel or downgrade, log in to typeform.com, go to your profile/workspace settings, open the Billing or Plan section, and choose the option to Cancel plan or Change plan. Follow the prompts to confirm cancellation or downgrade; your current paid features usually remain available until the end of the current billing period. After cancellation, the subscription will not renew and you should not see further recurring charges, but past charges are generally not refunded. Make sure you repeat this for any additional paid workspaces linked to your account or card.
How can I request a refund for a Typeform charge I don’t recognize or no longer want?
Typeform’s standard policy is that subscription payments are non‑refundable once a billing cycle has started, especially for renewals, but they may review refunds case‑by‑case for accidental upgrades or duplicate charges. First, verify the charge in your account’s Billing section and check the invoice details. If you believe you were charged in error, contact Typeform support through the in‑app Help widget or by emailing support@typeform.com with your account email, last four digits of the card, the charge date, and amount. They’ll confirm whether a refund, partial credit, or account adjustment is possible under their current policies.
Why do I see a small $0–$2 Typeform charge or a pending amount that later disappears?
Small $0–$2 charges or pending holds from Typeform are usually payment authorization checks done by their payment processor when you add or update a card. These are not actual debits and should automatically drop off or be reversed by your bank within a few business days. You might see them when starting a trial, changing card details, or before a renewal. If a small hold does not clear after several days, contact your bank and share that it is an authorization from Typeform’s payment processor.
What are common Typeform charge amounts and why do they differ from what I expected?
Common Typeform charges correspond to plan prices (for example, roughly $35, $59, $99 or higher in your local currency) and may include taxes such as VAT or sales tax depending on your country. If the amount looks higher than expected, it could be due to an annual plan renewing in full, currency conversion by your bank, added seats, usage add‑ons, or a workspace on a higher tier than your main account. You can open the invoice in your Billing section on typeform.com to see a line‑by‑line breakdown, including taxes and any discounts or promo codes. Comparing the invoice currency to your bank statement currency can also explain small differences.
How can I contact Typeform about a billing or account charge issue?
For billing questions, sign in to typeform.com and use the in‑app Help or Support widget, which routes you to documentation and lets you contact support (paid plans usually receive faster, priority responses). You can also reach Typeform by emailing support@typeform.com from the same email address used for your account, and include your workspace name, invoice number (if available), charge date, and amount. Their Help Center at help.typeform.com has a dedicated Billing & Subscriptions section with step‑by‑step guides on charges, invoices, taxes, and cancellations. Always avoid sharing full card numbers; the last four digits are usually enough for identification.
What if I can’t find a Typeform account but still see a Typeform charge on my card?
If you don’t recognize the account, first search your email (including spam) for terms like “Typeform receipt,” “Typeform invoice,” or “Welcome to Typeform” across all addresses you may have used. It’s common for agencies, freelancers, or colleagues to sign up using your card on their own workspace, so check internally if anyone is using Typeform with your payment details. If you still can’t locate the account, contact Typeform support with the charge date, amount, and last four digits of the card so they can attempt to identify the associated workspace. If they confirm no authorized use or you suspect fraud, ask your bank or card issuer to block the card and dispute the transaction.