UbiPark

Software90% confidence

UbiPark is an Australian digital parking platform that provides smart parking and mobility solutions, including apps and software for finding, accessing and paying for parking in partnered car parks and cities.

Cremorne, Victoria, Australia
ubipark.com

About UbiPark

UbiPark is an Australian digital parking platform based in Cremorne, Victoria, that helps drivers find, access, and pay for parking in partnered car parks, offices, and cities. Through its mobile apps and cloud software, UbiPark connects drivers with real-time parking availability, entry/exit via licence plate or QR code, and cashless payments. The company also provides smart parking and mobility solutions for property owners, operators, and councils, including white‑label apps, digital permits, and enterprise parking management tools.

A UbiPark charge typically appears on your bank or card statement when you use the UbiPark app (or a partner app powered by UbiPark) to pay for parking. This can include casual, one‑time parking sessions, pre‑booked parking, or recurring access to an office or monthly parking product, depending on your arrangement. You may also see small temporary authorization holds when you first add or update a card, or when the system checks that funds are available before finalizing a parking session; these holds usually drop off automatically once the actual charge is processed or the session is cancelled.

If you’re unsure about a UbiPark charge, start by opening the UbiPark app (or your employer/parking operator’s app that uses UbiPark) and checking your recent parking history and receipts, which should list the date, location, and amount for each transaction. Compare the transaction date and amount in your bank statement with the parking session details in the app. For further help, visit ubipark.com and use the support or contact form, or the help section in the app, to reach their customer service team—include a screenshot of the charge, the last four digits of your card, the date, and the exact amount so they can quickly locate the transaction, reverse mistaken charges where appropriate, or help you update or cancel ongoing parking access.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to UbiPark.

  1. TMBA PARK* TOOWOOMBA +61130026640 AU
  2. UBIPARK PTY LTD +61130026640 AU

Frequently Asked Questions

Why do I see a charge from UbiPark on my bank or card statement?

You’ll usually see a UbiPark charge when you’ve used the UbiPark app or a partner app powered by UbiPark to pay for parking at a participating car park, building, or council location. The amount should match a completed parking session, a pre‑booking, or a recurring parking product (such as monthly or office parking) shown in your in‑app transaction history. The descriptor on your statement may appear as “UBIPARK”, “UBIPARK PARKING”, or similar, depending on your bank.

What are the typical amounts UbiPark charges and how is pricing set?

UbiPark does not set a single, standard parking price; fees are determined by each participating car park, building, or council. Common patterns include hourly rates, flat daily rates, event parking fees, and monthly or corporate parking products, all shown in the app before you confirm payment. Always review the parking rate and any surcharges in the UbiPark app at checkout—this is the best reference if you’re matching a statement charge to a specific visit.

Why do I see a small or duplicate pending charge from UbiPark?

Small pending amounts or what look like duplicate entries are often temporary authorization holds placed when you first add a card, update your payment method, or start a session so the system can verify your card and available funds. These holds are not completed payments and should automatically fall off your account within a few business days, leaving only the final settled parking charge (if any). If a pending hold remains for more than about 7 business days, contact your bank and UbiPark support with a screenshot so they can investigate.

Does UbiPark offer subscriptions or recurring billing for parking?

Yes, in some locations UbiPark supports recurring products such as monthly, corporate, or office parking, where your card is charged automatically at the start of each billing period. The renewal amount and date are normally shown in your account or via the product details provided by your employer or parking operator. If you see a regular monthly UbiPark charge, it is likely linked to one of these recurring access products rather than a one‑off casual parking session.

How do I cancel or pause a recurring UbiPark parking product?

If you purchased a monthly or recurring parking product directly in the UbiPark app, go to your account or passes section, open the relevant product, and follow the prompts to cancel or turn off auto‑renew before the next billing date. When the current period ends, you’ll lose access but won’t be billed again. If your recurring parking is managed through your employer, building manager, or parking operator, you may need to request cancellation through them; they use UbiPark as the technology platform but control the contract terms and notice periods.

How can I get a receipt or invoice for my UbiPark parking charges?

Receipts for individual parking sessions and bookings are available in the UbiPark app under your history or transactions section, where you can view details like location, date, duration, and amount. Some business or corporate users may also receive emailed invoices or access downloadable statements via a web portal set up by their employer or parking provider. If you can’t find a specific receipt, contact UbiPark support via the help section or contact form at ubipark.com and provide the date, approximate time, car park location, and last four digits of your card so they can resend it.

How do I request a refund or dispute a UbiPark parking charge I don’t recognize?

First, check your in‑app history and any family or business accounts to rule out shared or forgotten parking sessions. If you still believe the charge is incorrect—for example, you were double‑charged, couldn’t enter or exit the car park, or were billed after cancelling a pass—contact UbiPark support through the app or the support/contact form at ubipark.com with full details and screenshots. In some cases, UbiPark may need to coordinate with the car park operator or your employer, as they control pricing and certain refund decisions; you can also contact your bank to raise a formal dispute if unauthorized card use is suspected.

How can I contact UbiPark about a charge or an issue with my parking session?

For billing or account questions, the fastest path is to use the help or support section in the UbiPark app, where you can submit a request linked to your account. You can also visit ubipark.com and use the contact or support form to reach their customer service team. Include your full name, the email or phone number used for your UbiPark account, the last four digits of the charged card, the exact amount, time, and date of the transaction, and the car park location so they can quickly locate and review the charge.

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