UltraVPN

Software90% confidence

UltraVPN is a virtual private network (VPN) service that provides encrypted internet connections and privacy tools to consumers on a subscription basis.

Boston, MA
ultravpn.com
Owned by Aura

About UltraVPN

UltraVPN is a consumer VPN (virtual private network) service that offers encrypted internet connections, IP masking, and related privacy and security tools for individuals. It typically provides apps for Windows, macOS, iOS, Android, and browser extensions, allowing users to route their traffic through remote servers to enhance privacy, bypass geo‑restrictions, and secure connections on public Wi‑Fi. UltraVPN is part of the broader portfolio of security and privacy products owned by Aura, a digital security company.

A charge with a descriptor like “RECURRING DEBIT MASTERCARD ADYULTRAVPN 250 NORTHERN AVE, 3 BOSTON MA” usually indicates a recurring subscription payment for an UltraVPN plan, processed via a payments platform (likely Adyen, hence the “ADY” prefix). This can be for a monthly or annual plan that renews automatically until cancelled. You might see such a charge if you signed up for UltraVPN through their website, during a free trial that converted to a paid plan, or as part of a bundled security offering.

If you have questions about this charge, first log into your UltraVPN account using the email address you used at sign‑up and review your subscription status and billing history. Look for confirmation emails or invoices from UltraVPN or Aura that match the date and amount on your statement. If you still don’t recognize the transaction, contact UltraVPN/Aura support through their official website, providing the last four digits of the charged card, billing date, and exact amount so they can locate the subscription. You can usually cancel auto‑renewal from your account settings, and for unauthorized or unexpected charges, request a refund within their stated refund policy and, if needed, follow up with your bank or card issuer.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to UltraVPN.

  1. RECURRING DEBIT MASTERCARD ADYULTRAVPN 250 NORTHERN AVE, 3 BOSTON MA.

Frequently Asked Questions

Why do I see a recurring charge labeled “ADYULTRAVPN” on my card statement?

This descriptor usually represents a recurring UltraVPN subscription payment processed through a payment provider (commonly Adyen). The charge typically corresponds to your chosen UltraVPN plan (monthly or annual) renewing automatically.

How can I check which UltraVPN subscription I’m being billed for?

Go to ultravpn.com and sign in with the email address you used at purchase. In your account dashboard, look for the Billing or Subscription section to see your active plan, renewal date, and the amount you’re being charged. Compare that information with the charge on your statement.

How do I cancel my UltraVPN subscription so I stop future ADYULTRAVPN charges?

Log into your UltraVPN account, navigate to the Subscription or Billing page, and select the option to cancel or turn off auto‑renewal. Make sure you complete all confirmation steps and keep a screenshot or email confirmation. Your service typically remains active until the end of the current paid period.

I don’t recognize this UltraVPN charge—what should I do?

First, check if a family member or someone with access to your card signed up for UltraVPN. Search your email (and spam folder) for receipts or welcome emails from UltraVPN or Aura. If you still don’t recognize it, contact UltraVPN support via their official website with the transaction date and amount, and then consider contacting your bank to dispute potential unauthorized use.

How can I request a refund for an UltraVPN payment?

Review UltraVPN’s refund policy on ultravpn.com, which usually specifies a limited refund window (such as a 30‑day money‑back guarantee) for new purchases. If you’re within that window, contact support through their help or contact page, provide your account email and payment details, and clearly state that you’re requesting a refund and cancellation of auto‑renewal.

Why was I charged after a free trial with UltraVPN?

UltraVPN free trials typically convert into a paid subscription if you don’t cancel before the trial ends. Your card is then charged for the first billing period at the rate shown when you signed up. Check your account’s billing section to confirm your plan and next renewal date, and cancel auto‑renewal if you no longer want the service.

Can UltraVPN place small temporary or pending charges on my card?

In some cases, when you first sign up or update your payment method, the payment processor may place a small temporary authorization hold (often a very small amount) to verify your card. These authorizations usually disappear or are reversed automatically within a few days and do not represent actual subscription fees.

How do I contact UltraVPN about a billing problem?

Visit ultravpn.com and go to the Support or Help section to access contact options such as web forms, live chat, or email. When you contact them, include your account email, approximate billing date, the last four digits of your card, and the exact amount of the charge so they can quickly locate your subscription and assist with billing issues.

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