Question 1

Why do I see a charge from “UMEDIASERVICES 7038145355 VA” on my card statement?

Accepted Answer

This descriptor corresponds to UMedia, a real estate media company in Woodbridge, VA. The charge is typically for services like listing photography, drone imaging, video, floor plans, virtual tours, or a bundled media package you or your brokerage ordered for a property in the DC–MD–VA area.

Question 2

What types of services does UMedia usually bill for and how are they priced?

Accepted Answer

UMedia bills for real estate media services such as HDR photography, virtual staging, drone imaging, videography, 2D floor plans, interactive 3D tours, commercial shoots, and property websites. Pricing is generally per‑listing or per‑package, with add‑ons like aerials or virtual staging increasing the total; detailed pricing is listed on the Pricing page of umediaservices.com and in your order confirmation.([umediaservices.com](https://www.umediaservices.com/))

Question 3

Is the UMedia charge a one‑time fee or a recurring subscription?

Accepted Answer

UMedia primarily charges one‑time project fees tied to specific properties and shoot dates rather than ongoing subscriptions. However, if you frequently book them through their online ordering portal, you may see multiple similar charges around the times you schedule new shoots or media packages.([umediaservices.com](https://www.umediaservices.com/))

Question 4

How can I get a copy of my UMedia invoice or receipt for this charge?

Accepted Answer

Log into UMedia’s ordering portal (linked from the “Book now”/“Log in” buttons on umediaservices.com) to review recent orders and download invoices and receipts.([umediaservices.com](https://www.umediaservices.com/)) If you can’t access your account, use the contact form or phone number on their website and provide the last four digits of your card, the charge date, amount, and your business name so they can look up the transaction.

Question 5

How do I dispute or request a refund for a UMedia charge?

Accepted Answer

Start by contacting UMedia directly via the contact options on umediaservices.com or by calling the 703‑814‑5355 number shown on your statement. Explain the issue—such as a duplicate charge, incorrect package, or a canceled shoot—and ask for an adjustment or refund. If you cannot resolve it with them or believe the charge is unauthorized, you can then open a dispute with your card issuer, referencing any communications and invoices from UMedia.

Question 6

Can UMedia place temporary holds or pending charges on my card?

Accepted Answer

UMedia may place an authorization hold when you book services online to verify your card, especially for larger media packages. This pending amount may appear slightly different from the final total but should settle or drop off within a few days once the job is confirmed and the actual charge posts. If a pending hold remains longer than a week, contact both UMedia and your card issuer to investigate.

Question 7

How can I verify which property or listing a specific UMedia charge relates to?

Accepted Answer

Match the transaction date and amount on your statement to job confirmations in your UMedia account, confirmation emails, or your brokerage’s scheduling system. Each order typically references a specific address or MLS listing; if you still can’t identify it, UMedia’s support can look up the charge by date, amount, and last four digits of the card and tell you which property and service package it was for.

Question 8

What’s the best way to contact UMedia about a billing question?

Accepted Answer

You can call them at +1 (703) 814‑5355 or use the “Contact Us” page on umediaservices.com to submit a support request.([mapquest.com](https://www.mapquest.com/us/virginia/umedia-521713767)) Include your name, company, the charge date and amount, and any order reference numbers so they can quickly locate your booking and respond with billing details.

UMedia

About UMedia

Bank Statement Variations

Frequently Asked Questions