United Rentals is the world’s largest equipment rental company, providing construction and industrial equipment, tools, and related services, including dedicated operations in Australia and New Zealand through United Rentals Australia Pty Ltd.
United Rentals is the world’s largest equipment rental company, supplying construction and industrial equipment, tools, and jobsite services to contractors, industrial operators, utilities, and homeowners. From small tools like compactors and saws to large equipment such as excavators, boom lifts, generators, and trench safety systems, they rent to both businesses and individuals through hundreds of branches across North America and dedicated operations in Australia and New Zealand (United Rentals Australia Pty Ltd). Customers can create accounts, reserve equipment online at unitedrentals.com or in-branch, and add optional services such as delivery/pickup, fuel service, damage protection, and safety training.
A United Rentals charge may appear on your bank or card statement when you rent equipment or tools, schedule delivery or pickup services, purchase consumables (like fuel or damage waiver), or settle additional jobsite-related fees. Charges can be one-time (for a specific rental period), recurring in nature (for rentals that bill weekly or monthly while equipment remains on rent), or appear as adjustments after a rental is returned (for extra days, overtime hours, cleaning, tolls, or refueling). You may also see temporary authorization holds when you open a cash account, rent without a formal credit account, extend a rental, or update your payment method; these holds typically convert to a final charge or fall off after a few business days. For international customers, the descriptor may include “UNITED RENTALS AUSTRALIA PTY LTD” or similar if the transaction was processed through their Australian or New Zealand operations.
If you’re unsure about a United Rentals charge, start by locating your rental contract or invoice number in any emails from United Rentals or in your account at unitedrentals.com under "My Account" or "Rentals/Invoices." Compare the statement date and amount with your rental dates, delivery/pickup fees, and any added services or post-rental charges. To resolve questions, contact the branch listed on your rental agreement or call United Rentals customer service at 1-800-UR-RENTS (1-800-877-3687), or use the contact form or live chat on unitedrentals.com with your contract or invoice number handy. Common issues—such as unexpected extra days, fuel or cleaning charges, or duplicate authorizations—are typically resolved by reviewing time stamps, equipment return records, and signed contracts with branch billing staff.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to United Rentals.
Why am I seeing a United Rentals charge on my bank or credit card statement?
You’re likely seeing a United Rentals charge because equipment or tools were rented using your card, either through a business account you’re linked to or as a one-time “cash” or card customer. The charge may include base rental for the days or weeks the equipment was on rent, delivery/pickup fees, damage protection, environmental fees, taxes, and any post-rental adjustments such as extra day charges, cleaning, refueling, or tolls. Check any recent construction, renovation, landscaping, or event work where equipment may have been rented in your name or with your card.
What billing amounts are typical for United Rentals, and why do the totals vary?
United Rentals pricing varies widely based on the type and size of equipment, rental duration (hourly, daily, weekly, or monthly), and location. Small tools and light equipment can be relatively low-cost per day, while large earthmoving machines, aerial lifts, and power systems can run into the hundreds or thousands of dollars per week or month. Your total may also include transport (delivery/pickup), damage protection, fuel, environmental or regulatory fees, and taxes, so the billed amount is usually higher than the base daily or weekly rental rate you may recall.
Why do I see multiple or recurring charges from United Rentals instead of one single bill?
If your job ran longer than expected or if equipment stayed on rent across several billing cycles, United Rentals may bill you on a recurring basis (often every 28 days or monthly) until the equipment is off-rent and returned. You might see an initial invoice for the first rental period, followed by renewal invoices for each subsequent period. In project or account setups, each piece of equipment may also generate its own invoice, creating several separate charges around the same time. Review the invoice numbers attached to each charge and match them to the equipment and rental dates in your United Rentals account or paperwork.
What is a United Rentals authorization hold or small temporary charge on my card?
When you open a rental, especially as a card or walk-in customer without a credit account, United Rentals may place an authorization hold on your card to verify funds and secure the rental. This can appear as a pending charge or a higher amount than your final invoice, and it may include an estimated cost for the rental period, deposit, or potential extras. Once the final invoice is processed, the hold is either captured (converted into a charge) for the actual invoice amount or released, typically within a few business days, depending on your bank or card issuer.
How can I get a copy of my United Rentals invoice or see what was included in the charge?
You can access your invoices by logging into your account at unitedrentals.com and navigating to the Billing, Invoices, or My Account section, where you can download PDF copies. Invoices list each item rented, rental start/end dates, daily or weekly rates, delivery/pickup charges, fuel or cleaning charges, damage protection, environmental fees, and taxes. If you rented through a local branch without an online account, contact that branch directly or call 1-800-UR-RENTS (1-800-877-3687) and request that your invoice be emailed or mailed to you.
How do I dispute a United Rentals charge or request a refund or adjustment?
To dispute a charge, first obtain your invoice and rental contract so you can identify specific line items you believe are incorrect (such as extra days, fuel, or damage fees). Then contact the branch listed on your invoice or call United Rentals customer service at 1-800-UR-RENTS, explaining your concern and providing your invoice and contract numbers, dates, and any supporting documentation (like return receipts or time-stamped photos). The branch or billing department will review equipment return records, telematics (if applicable), and signed agreements; if they find an error, they can issue a partial or full credit back to your original payment method. Avoid filing a bank dispute before speaking with United Rentals, as direct resolution is usually faster and less likely to delay any refund.
Can I cancel or end a United Rentals rental to stop further charges, and how do I do that?
United Rentals rentals generally continue to bill until you place the equipment off-rent and, in most cases, return it or schedule pickup. To stop further charges, contact the branch shown on your contract or call 1-800-UR-RENTS to place the equipment off-rent and arrange return or pickup; make sure you receive an off-rent confirmation number and keep it for your records. Simply not using the equipment does not automatically stop billing—charges typically continue until an official off-rent is recorded in their system.
I don’t recognize this United Rentals charge—could it be linked to a company I work for or a subcontractor?
Yes, many United Rentals transactions are tied to business or project accounts where multiple employees or subcontractors are authorized to rent equipment. If your card is associated with a company card program, jobsite, or purchasing profile, an authorized user may have rented in connection with your organization. Check with your employer’s purchasing or project management team for open rentals or invoices under your cost code, project name, or card number, and ask United Rentals for the job or PO number attached to the charge for easier internal tracking.