UpKeep

Software90% confidence

UpKeep is a mobile-first asset operations and computerized maintenance management system (CMMS) that helps organizations manage work orders, preventive maintenance, and asset performance through cloud-based software.

Los Angeles, California, United States
upkeep.com

About UpKeep

UpKeep is a mobile-first asset operations and computerized maintenance management system (CMMS) headquartered in Los Angeles, California. It is designed for maintenance, facilities, and operations teams to manage work orders, equipment, preventive maintenance schedules, inventory, and asset performance from any device. The software is cloud-based and offers a web app plus iOS and Android mobile apps, role-based user permissions, reporting and analytics, and integrations with other business systems. UpKeep is commonly used in manufacturing, property management, utilities, warehouses, and other asset-intensive industries.

A charge from UpKeep may appear on your bank or card statement if you or your organization purchased a subscription to their CMMS platform, upgraded your plan, added new users, or bought an add-on module or training service. Charges are typically recurring for monthly or annual subscriptions, and may be labeled with terms like “UPKEEP”, “UPKEEP CMMS”, or similar. You might also see a charge after a free trial converts to a paid plan if the trial was not cancelled in time, or a prorated charge when switching plans or adjusting the number of seats mid-cycle. In some cases, you may see a temporary authorization or verification hold when first adding or updating a payment method.

If you’re unsure why you were billed by UpKeep, first check whether you or a colleague created an account at upkeep.com using your email address or company card. Log in to your UpKeep account (web or mobile) and visit the Billing or Subscription section to review your current plan, billing history, and invoices; these will usually show the exact amount, date, and description tied to the charge. For unresolved questions, use the support/contact options listed on upkeep.com—typically through their help center, in-app chat, or contact form—and have your invoice number, account email, and last 4 digits of the card ready. If you still can’t identify the charge and no one in your organization recognizes the account, contact your bank or card issuer to dispute or block further charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to UpKeep.

  1. UPKEEP PP MONTHLY SUBS LOS ANGELES CA

Frequently Asked Questions

What types of subscriptions does UpKeep offer, and how are they billed?

UpKeep offers several subscription tiers (such as Starter, Professional, and Business/Enterprise-level plans) that differ by features, number of users, and support options. Plans are typically billed per user on a monthly or annual basis, with annual billing often priced at a lower effective monthly rate. Exact plan names, included features, and current pricing can be found on the pricing page at upkeep.com, and invoices in your account will show which plan you’re on.

Why do I see a recurring monthly or annual charge from UpKeep on my card?

A recurring charge usually indicates an active UpKeep subscription for their CMMS platform. This could be for a single-user account, a team or site license, or an enterprise contract billed on a set renewal cycle. The charge will repeat each billing period until the subscription is cancelled or changed, so verify your next renewal date in the Billing or Subscription section of your UpKeep account.

How can I cancel or downgrade my UpKeep subscription to stop future charges?

To cancel or change your UpKeep subscription, log into your account on the web, go to the Billing or Subscription area, and follow the prompts to cancel, downgrade, or reduce the number of paid users. Many self-serve plans allow you to make these changes directly; larger enterprise accounts may need to contact an account manager or UpKeep’s sales/support team to process changes. Keep in mind that cancellations usually take effect at the end of the current billing period, and you’ll retain access until that date.

What are common UpKeep charge amounts I might see on my statement?

Common UpKeep charges often correspond to per-user subscription fees for Starter- or Professional-type plans, multiplied by the number of paid users on your account. You may also see larger periodic amounts if your organization is on an annual or enterprise agreement, or if you purchased onboarding, training, or add-on modules. To see the exact breakdown, check the invoice associated with the charge in your UpKeep account, which will list the plan, user count, term length, and any taxes.

How do I request a refund or dispute a charge from UpKeep?

If you believe you were billed in error—for example, a renewal you meant to cancel or a seat count you didn’t intend—contact UpKeep’s support team through the help center or contact form on upkeep.com as soon as possible. Provide your account email, invoice number, and the date/amount of the charge, along with a brief explanation of the issue. Refund eligibility depends on your specific contract terms, renewal date, and UpKeep’s current refund policies, so resolutions may vary by account type.

Why do I see a small or temporary ‘pending’ charge from UpKeep on my account?

A small or pending charge from UpKeep is often an authorization hold used to verify your card when you sign up, start a trial, or update your payment method. This is not a completed transaction and should disappear or be reversed automatically by your bank within a few business days. If an authorization appears to have posted as a permanent charge, check your UpKeep billing history and reach out to their support team with a screenshot from your bank.

How can I find invoices and receipts for my UpKeep charges?

Invoices and receipts for UpKeep are typically available in the Billing or Payments section of your UpKeep web account, where you can view, download, or email PDF copies. Each invoice will list the plan name, billing period, number of users, taxes, and total amount charged. If you don’t have access to the billing portal (for example, if you’re not the account owner), contact the person or department managing UpKeep at your organization or reach out to UpKeep support to identify the billing admin on your account.

What should I do if I don’t recognize an UpKeep subscription but see charges under my card?

First, search your email (including work and personal addresses) for any sign-up, invoice, or trial confirmation from UpKeep or upkeep.com, as a free trial may have converted to a paid plan. If multiple people at your company use the same card, check internally with your facilities, maintenance, or operations teams to see if they set up the subscription. If no one recognizes the account, contact UpKeep through their website with the last 4 digits of the card and transaction date so they can look up the charge; you may also wish to notify your bank or card issuer to prevent unauthorized use.

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