Userbrain

Software90% confidence

Userbrain is a remote user testing platform that helps companies evaluate the usability of websites and digital products by recording real users completing tasks and providing feedback.

Graz, Austria
userbrain.net

About Userbrain

Userbrain is a remote user testing platform based in Graz, Austria that helps companies evaluate the usability of websites, prototypes, and digital products. Businesses use Userbrain to recruit test participants, set up tasks, and receive video recordings of real users interacting with their product while speaking their thoughts out loud. The service is primarily subscription-based SaaS, used by product teams, UX designers, agencies, and startups to continuously collect usability feedback and improve conversion, onboarding flows, and overall user experience.

A Userbrain charge may appear on your bank or card statement when you pay for a subscription plan, purchase additional test credits, or renew an existing account. Charges are typically processed as recurring monthly or annual subscription fees, but you may also see one‑time payments for top‑up credits or add‑ons (such as extra test participants or additional seats). New users who start on a trial or discounted plan may see a charge once the trial ends and the account converts to a paid subscription. In some cases, a small temporary authorization or pending amount may appear when you first add or update a card, which is usually reversed automatically.

If you’re unsure why you were charged by Userbrain, first log into your Userbrain account at userbrain.net to review your Billing or Subscription settings, invoices, and recent test purchases. Look for active subscriptions, renewal dates, and any pay‑as‑you‑go test orders linked to your organization. If you still have questions, contact Userbrain support through the help/contact section on their website or from within your account, and include the last 4 digits of the card charged, the exact amount, date, and the statement descriptor. Common issues—such as duplicate accounts, unused auto‑renewals, or confusion between monthly vs. annual billing—are typically resolved by adjusting your plan, canceling future renewals, or requesting a review for a possible refund according to their current refund policy.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Userbrain.

  1. USERBRAIN GRAZ AUT

Frequently Asked Questions

Why do I see a recurring monthly or yearly charge from Userbrain on my card?

Userbrain operates on a subscription model where many customers pay a monthly or annual fee for a set number of user tests and access to the platform. If you see a recurring charge, it’s likely the renewal of your chosen plan or an annual prepayment that was set to auto‑renew. You can verify this by logging into your Userbrain account, going to Billing/Subscription, and checking your current plan and renewal date. If you manage multiple workspaces or teams, make sure to review each one for active subscriptions.

What types of Userbrain plans or payments typically appear on a bank statement?

On your statement, Userbrain charges usually appear as monthly or annual subscription fees for continuous user testing access, or as one‑time payments for additional test credits. The specific amount depends on factors like how many tests you run each month, whether you pay month‑to‑month or annually, and whether you use your own testers or Userbrain’s panel. It’s common to see one main recurring amount (your base plan) and occasional extra charges when you top up credits or add more participant sessions than your plan includes. Taxes such as VAT may be added depending on your billing country.

Why was I charged by Userbrain after a trial or discount period?

When you sign up for Userbrain with a trial or introductory offer, you’re often required to enter a payment method that will be charged once the trial or promo period ends. If you don’t cancel or downgrade before the trial expiration, the account automatically converts to a paid subscription at the regular rate, which triggers the first billing charge. You can see your trial end date and upcoming charges under Billing/Subscription in your account. If you intended to cancel before the trial ended, contact support as soon as possible to discuss your options.

How can I cancel or pause my Userbrain subscription to stop future charges?

To cancel or stop auto‑renewal, sign in at userbrain.net, go to your account’s Billing or Subscription section, and choose the option to cancel, downgrade, or turn off auto‑renewal for your plan. Most cancellations take effect at the end of the current billing period, meaning you’ll retain access until your already‑paid term ends, but you won’t be billed again. If you don’t see a cancel option (for example, if your subscription is managed through an agency or procurement portal), contact Userbrain support via their website for assistance. Always confirm the cancellation by checking that your next billing date shows as inactive or that no further renewals are scheduled.

How do I request a refund or dispute a Userbrain charge I don’t recognize?

Before disputing a charge with your bank, log into Userbrain and review your invoices, users, and workspaces to see whether a colleague or team account owner authorized the purchase. If you still believe the charge is incorrect or unintended, gather the transaction details (date, currency, amount, and the statement descriptor) and contact Userbrain support via the help/contact page or in‑app support. They will review whether the charge relates to an active subscription, renewal, or credit purchase and assess eligibility for a refund under their current terms of service. Initiating a bank chargeback without contacting them first can slow resolution, especially if there are multiple users on your account.

Why do I see a small or $0 pending charge from Userbrain on my card?

Userbrain or their payment processor may place a small temporary authorization (sometimes very low, or displayed as $0) when you first add or update your credit card to verify that the card is valid. This is not a real payment and should automatically disappear from your pending transactions within a few business days. You will only be actually charged when you start a paid plan, renew a subscription, or purchase additional tests. If a small pending amount remains for longer than a few days, contact your bank and then check with Userbrain support if necessary.

Can multiple or unexpected Userbrain charges come from different team members using the same account?

Yes. If your organization has multiple team members or workspaces under a single billing profile, any user with the right permissions can start tests or upgrade plans, which can trigger new or higher charges. For example, adding more test sessions than your plan includes or enabling a higher tier can result in additional fees on your main payment method. To prevent surprises, review your team’s permissions, set internal approval rules for upgrades, and regularly check your Billing page for upcoming renewals and recent transactions.

Where can I find my Userbrain invoices and receipts to verify a charge?

Invoices and receipts for Userbrain are typically available in the Billing or Payments section of your account at userbrain.net. There you can download PDF invoices that show the billing period, plan type, tax/VAT, and the exact amount charged, which should match what you see on your bank or card statement. If you can’t access your old account (for example, if the account owner left your company), reach out to Userbrain support with your company name, email domain, and transaction details so they can help locate the relevant billing records.

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