Userlytics

Software90% confidence

Userlytics is a remote user experience (UX) research and usability testing platform that helps companies run moderated and unmoderated tests with participants worldwide.

San Francisco, CA
userlytics.com

About Userlytics

Userlytics is a remote user experience (UX) research and usability testing platform used by companies to test websites, apps, prototypes, and digital products with real people around the world. Businesses use Userlytics to set up moderated and unmoderated usability tests, card sorts, and surveys, then recruit participants from Userlytics’ global panel or their own customers. Headquartered in San Francisco, CA, Userlytics provides tools for recording screen interactions, audio, and video, collecting quantitative metrics, and analyzing results to improve product design and usability.

A Userlytics charge typically appears on a bank or card statement when a company pays for UX research services through the platform. This can include subscription access to the Userlytics platform, pay‑as‑you‑go projects, participant recruitment fees, or bundles of testing credits. You might also see charges related to upgrading a plan, purchasing additional participant sessions, renewing an annual or monthly license, or a pre‑authorized hold when adding or updating a payment method. In some cases, a free trial or pilot account may automatically convert to a paid plan if it isn’t cancelled before the trial period ends.

To verify a Userlytics charge, start by logging into your company’s Userlytics account and checking the Billing or Invoices section for recent payments, receipts, and plan details. Look for internal emails from Userlytics (order confirmations, invoices, or renewal notices) that match the date and amount of the charge, and ask colleagues in UX, product, or marketing teams whether they’ve recently run tests through Userlytics. If you still have questions, go to userlytics.com and use the Contact or Support links to reach their billing or customer support team; provide the last 4 digits of the card, the charge amount, currency, and date so they can locate the transaction. If the charge appears unauthorized after verification, contact your bank or card issuer to dispute it and prevent further billing.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Userlytics.

  1. USERLYTICS CORPORATION 4159449279 TX

Frequently Asked Questions

Why do I see a charge from Userlytics on my card statement?

A Userlytics charge usually means your organization has used their platform to run UX or usability tests, recruit participants, or pay for a subscription license. The charge can be for a one‑time project, a bundle of testing credits, or a recurring monthly/annual plan renewal. In many companies, these purchases are made by UX, product, research, or marketing teams, so you may need to check internally who manages user testing tools.

What are the typical billing options and amounts for Userlytics?

Userlytics offers both subscription plans and project‑based pricing, with costs generally based on the number of sessions, types of studies, and participant recruitment needs. Many clients are billed per completed session or via prepaid credit packages, while larger organizations may have customized annual licenses. Because pricing is tailored by region, volume, and features, exact amounts vary—check the pricing or billing section in your Userlytics account or contact their sales/billing team for your specific rates.

Why did Userlytics charge me again when I thought it was a one‑time payment?

If you see a repeat charge, your organization may be on a recurring monthly or annual subscription, or you may have enabled automatic top‑ups of testing credits or participant recruitment budget. Some pilot or trial accounts are configured to convert into paid plans unless cancelled before the end of the trial period. Review your contract, order confirmation emails, or the Billing section of your Userlytics dashboard to see whether auto‑renewal or auto‑funding is turned on.

How can I cancel or change my Userlytics subscription to stop future charges?

To cancel or modify a Userlytics subscription, an account admin should log in to the platform and go to the Admin or Billing/Subscription area to review plan details and renewal dates. From there, you can request cancellation, downgrade, or changes to auto‑renewal according to your contract terms. If you don’t see self‑service cancellation options, use the Contact or Support form on userlytics.com or reach out to your account manager to submit a cancellation request in writing ahead of your next billing date.

How do I request a refund or credit for a Userlytics charge I don’t recognize or no longer need?

Refunds and credits with Userlytics are handled on a case‑by‑case basis and depend on your contract, whether services or participant sessions have already been used, and how long it has been since the charge. Start by confirming internally that no one on your team authorized or used the service around that date. Then contact Userlytics support or your account manager with the transaction details (amount, date, last 4 digits of the card, and invoice number if available) to ask about eligibility for a refund, credit, or future billing adjustment.

Why do I see a small or temporary “pending” charge from Userlytics?

A small or unusual amount from Userlytics that appears as pending is likely an authorization hold used to verify your payment method or secure funds before launching a study. This can happen when you first add a card, increase your testing budget, or schedule a new project. Authorization holds are typically released automatically by your bank within a few business days and either disappear or are replaced by the final settled charge once the project billing is confirmed.

How can I get a copy of my Userlytics invoice or receipt to match this charge?

Invoices and receipts from Userlytics are normally accessible from the Billing or Invoices section inside your account, where you can download PDFs for each transaction. You should also search your email for messages from Userlytics with subject lines mentioning “invoice,” “receipt,” or “payment confirmation.” If you cannot locate the documentation, contact Userlytics support via the website with your company name and the charge details so they can resend the corresponding invoice.

What should I do if I suspect the Userlytics charge is fraudulent or my company doesn’t use UX testing tools?

First confirm that no one in your organization (especially in UX, product, marketing, or research teams) has recently signed up for or tested Userlytics. If no internal owner can be identified, contact Userlytics via their website with the charge details and ask them to verify which account it is associated with and to stop any further billing. If they confirm that the card was used without authorization, immediately notify your bank or card issuer to dispute the transaction, request a card replacement, and block future charges.

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