UX Kits

Software93% confidence

UX Kits is a brand offering physical and digital UX and UI design tools—such as wireframing decks, journey maps, personas, and other templates—sold online to help designers and developers plan and communicate product ideas more efficiently.

Sea Cliff, New York, United States
uxkits.com
Owned by Eric Miller Design, Inc.

About UX Kits

UX Kits is a design-focused company based in Sea Cliff, New York, that creates physical and digital tools for UX and product teams. Through their online store at uxkits.com, they sell items like wireframing card decks, customer journey maps, persona templates, UX strategy canvases, and other planning resources that help teams visualize and communicate product ideas. Their products are geared toward UX and UI designers, product managers, and developers who need fast, collaborative ways to map out interfaces, flows, and user experiences in workshops, client meetings, and internal planning sessions.

A UX Kits charge typically appears on a bank or card statement after you purchase a physical kit, a digital download, or a bundle from uxkits.com. Most charges are one-time payments rather than subscriptions, and may include shipping or applicable taxes depending on your location. You might also see a charge after redeeming a discount code, upgrading to a larger bundle, or purchasing multiple items in a single order. In some cases, a small temporary authorization or a pending charge may appear when your card is first verified; this usually disappears automatically once your bank processes the final amount.

If you’re unsure about a UX Kits charge, start by searching your email (including spam/junk folders) for order confirmations or download links from uxkits.com, or by checking accounts associated with your work email in case this was a business purchase. Review your browser history around the charge date to confirm a visit to uxkits.com, and check whether a colleague or family member used your card for a professional purchase. For questions about an order, digital download access, shipping, or billing corrections, you can contact UX Kits through the contact form on their website or by emailing their support address, typically listed on your order receipt. Most issues—such as duplicate orders, download link problems, or incorrect shipping details—can be resolved by providing your name, email, date of purchase, and the last four digits of the card used.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to UX Kits.

  1. SP * UX KITS BY EMD Sea Cliff NY

Frequently Asked Questions

Why do I see a charge from UX Kits on my bank or card statement?

A UX Kits charge generally means you or someone with access to your card made a purchase on uxkits.com for a physical kit (like a wireframing deck or journey map) or a digital template/download. These are almost always one-time purchases rather than ongoing subscriptions. The statement descriptor may appear as “UX KITS,” “UXKITS.COM,” or something similar, possibly processed via a common ecommerce platform. Review your recent design- or work-related purchases around the charge date to match it to an order confirmation email.

Does UX Kits offer subscriptions, or are charges one-time only?

UX Kits primarily sells one-time products such as physical decks, printed maps, and downloadable UX templates. They do not generally operate as a recurring subscription service, so recurring monthly charges from UX Kits are uncommon. If you see multiple UX Kits charges, they are usually separate orders placed on different dates, for example additional kits for workshops or new team members. If you believe you are being billed repeatedly in error, contact their support with your receipts and statement screenshots.

What are typical prices for UX Kits products, and why might the amount be higher than listed prices?

Individual UX Kits products are often priced as one-time purchases, with common ranges from a few tens of dollars for a single physical deck or digital toolkit to higher amounts for bundles that combine multiple resources. The total on your statement may be higher than the base product price because it includes shipping, taxes, or VAT depending on your country. If you bought multiple items in one order, they will appear as a single combined charge. You can see an exact price breakdown in the order confirmation email sent after checkout.

How can I cancel or change an order I just placed with UX Kits?

Because UX Kits processes orders relatively quickly, especially for digital downloads, changes or cancellations are time-sensitive. If you need to cancel or modify an order, contact them as soon as possible through the support or contact page on uxkits.com, including your order number and email address used at checkout. If the order hasn’t shipped yet, they may be able to update the address, adjust quantities, or cancel it. For digital-only orders that have already been fulfilled, cancellation may not be possible, but it’s still worth contacting support to explain your situation.

How do I request a refund or resolve a duplicate or incorrect UX Kits charge?

To request a refund or report a duplicate/incorrect charge, locate your order confirmation email from UX Kits and note the order number, charge amount, and purchase date. Then reach out via the contact form or support email listed on uxkits.com, attaching a screenshot of the charge from your bank statement (hiding full card details) and explaining the issue. For physical products, their ability to refund may depend on whether the order has shipped or if items can be returned in resalable condition; digital products are usually evaluated case by case. Avoid filing a bank dispute as a first step, since that can slow down resolution—most billing errors can be fixed directly with their support team.

Why do I see a small pending or temporary UX Kits charge that later disappears?

A small pending amount or odd authorization from UX Kits (or uxkits.com) can occur when your card issuer verifies your payment method at checkout. This is a standard ecommerce practice and is not an actual completed sale; the temporary hold should drop off automatically within a few business days. Your final purchase amount—covering the kit, taxes, and shipping—will then appear as the settled transaction. If an authorization hold remains on your account longer than a week, contact your bank and, if needed, UX Kits support with the transaction details.

How can I access or re-download my UX Kits digital products if I no longer see the email?

After a digital purchase, UX Kits typically sends an order confirmation and a separate email with your download link to the address you entered at checkout. If you can’t find it, search all folders (including spam and promotions) for “UX Kits” or “uxkits.com,” and check whether you used a different work or personal email. If the email is still missing, contact UX Kits via their website with your name, approximate purchase date, and last four digits of the card used, and they can usually resend your download links or update the email on file.

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