Vectorworks

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Vectorworks is a software company that develops CAD and BIM design products for architects, landscape designers, and entertainment industry professionals.

Columbia, Maryland, USA
vectorworks.net
Owned by Nemetschek Group

About Vectorworks

Vectorworks is a professional CAD and BIM (Building Information Modeling) software company headquartered in Columbia, Maryland, USA. Their products are widely used by architects, landscape designers, urban planners, interior designers, and entertainment industry professionals (such as lighting and stage designers). Core offerings include Vectorworks Architect, Landmark, Spotlight, Design Suite, and industry add-ons like Vision and Braceworks, all focused on 2D drafting, 3D modeling, BIM workflows, and design visualization. Licenses are sold directly through vectorworks.net and via authorized distributors and resellers around the world.

A Vectorworks charge may appear on your bank or card statement if you purchased or renewed a software subscription, upgraded from a trial to a paid plan, bought additional modules (such as Braceworks, Vision, or ConnectCAD), or renewed a Service Select maintenance agreement on a perpetual license. Charges can be monthly or annual, depending on the billing option you selected at checkout. You may also see a charge after the end of a free trial if it was set to automatically convert to a paid subscription, or see separate charges when adding seats for additional team members. In some cases, you might see a small temporary authorization when you first add or update a payment method, which should disappear once your bank releases the hold.

To verify a Vectorworks charge, start by signing in at vectorworks.net and checking your Account or Licenses/Subscriptions area for your current plans, renewal dates, and payment history. Look in your email for order confirmations or invoices from Vectorworks or an authorized local distributor, and compare the date and amount to the charge on your statement. If you still have questions, contact Vectorworks support through the Help or Support section at vectorworks.net, where you’ll find region-specific support contacts, online forms, and distributor information. Common billing issues—such as duplicate orders, unexpected renewals, or updating/cancelling auto-renew—are usually resolved by contacting support or your reseller with your order number, license key, or the last four digits of the charged card.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vectorworks.

  1. VECTORWORKS.NET +61283388622 AU

Frequently Asked Questions

Why do I see a charge from Vectorworks on my card or bank statement?

You’ll typically see a Vectorworks charge when you purchase or renew a Vectorworks subscription (such as Architect, Landmark, Spotlight, or Design Suite) or pay an annual Service Select maintenance fee for a perpetual license. The charge may also be for add-on products like Vision, Braceworks, or additional seats for your team. Check your Vectorworks account and recent emails for invoices or renewal notices that match the amount and date of the charge.

What are the common Vectorworks billing amounts and how are plans structured?

Vectorworks offers different products (Architect, Landmark, Spotlight, Design Suite, and add-ons) with pricing that varies by product, subscription term (monthly vs. annual), and region. Subscriptions are usually billed per license, and you may see separate charges if you have multiple products or seats. Current pricing and plan options are listed on vectorworks.net under the Buy or Products section; the amount on your statement should match the total shown at checkout or on your invoice.

Why was I charged by Vectorworks after my free trial?

If you signed up for a time-limited Vectorworks trial and entered payment details with auto-renew enabled, your trial may have converted to a paid subscription at the end of the trial period. In that case, you’ll be billed for the first paid term (monthly or annual) on the date the trial ends. Log into your account at vectorworks.net to confirm your subscription status and renewal date, and contact support promptly if you believe you were charged in error.

How do I cancel or turn off auto-renew for my Vectorworks subscription?

To cancel or disable auto-renew, sign in to your account at vectorworks.net and go to your Licenses, Subscriptions, or Account/Billing section. There, you can review active subscriptions and, where available, choose to cancel or turn off automatic renewal before the next billing date. If your license was purchased through an authorized distributor or reseller, you may need to contact them directly to manage cancellations according to your agreement. Keep in mind that you generally retain access until the end of the current paid term, and Vectorworks does not usually provide prorated refunds for unused time.

How can I request a refund or dispute an unexpected Vectorworks charge?

If you believe you were billed incorrectly—such as a duplicate payment, an unintentional renewal, or a wrong product—gather your order confirmation, invoice number, and details of the charge (date, amount, and last four digits of the card). Then contact Vectorworks support via the Support section on vectorworks.net or reach out to your local distributor if you purchased through a reseller. Refund eligibility depends on the terms you agreed to at purchase, your region, and how long it has been since the charge; support can review your case and advise whether a refund or credit is possible.

Why do I see a small or temporary Vectorworks charge (like a low-dollar or $0 authorization)?

Vectorworks, or its payment processor, may place a small temporary authorization on your card when you first subscribe, update your payment method, or change billing details. This is a standard method to verify that the card is valid and has not been reported lost or stolen. These authorizations are not actual charges and should disappear from your statement automatically once your bank releases the hold, typically within a few business days.

How can I verify which Vectorworks product or license this charge is for?

Log in to vectorworks.net and open your Account or Licenses/Subscriptions page to see a list of active products, license numbers, and renewal dates. Compare the billing date and amount on your statement to the invoices or order history available in your account or in your email. If you manage multiple seats or products, the charge may represent a combined invoice; support can clarify which licenses are included if you provide your invoice or order number.

I bought Vectorworks through a reseller—why does the charge say Vectorworks instead of the reseller’s name?

In some regions, authorized distributors process payments directly under the Vectorworks name, or they pass billing through a centralized Vectorworks payment system. This can cause your statement descriptor to show "VECTORWORKS" or a similar label even if you worked with a local partner. Check your reseller’s invoice and the date of purchase; if you’re unsure, contact either your reseller or Vectorworks support with your invoice and transaction details to confirm the source of the charge.

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