Vend is a cloud-based point-of-sale and retail management software platform that helps retailers process sales, manage inventory, and run in-store and online operations.
Vend (vendhq.com) is a cloud‑based point-of-sale (POS) and retail management platform founded in Auckland, New Zealand. It’s used by brick‑and‑mortar and omnichannel retailers to process in‑store sales, sync inventory across locations, manage customers, and integrate with ecommerce and accounting tools. Vend is typically sold on a subscription basis to retail businesses, with pricing that varies by plan level (for example, tiers for smaller single‑store retailers up to multi‑location operations) and by region.
A Vend-related charge may appear on your bank or card statement in two main ways. If you are a retailer using the Vend platform, you may see a recurring monthly or annual subscription fee charged by “VEND” or “VENDHQ” for your POS software and any add‑on services. If you are a shopper, you might see a descriptor like “VEND * [Store Name]” or similar — this usually indicates you made a purchase at a store that uses Vend to process card payments; in that case, the charge is from the retailer, not from Vend directly. You may also see temporary authorization holds for card-present transactions, which usually drop off within a few business days if not completed.
To verify or resolve questions about a Vend-related charge, first match the date and amount to receipts, emails, or text confirmations from the relevant store or, if you’re a business user, to your Vend subscription invoices available in your Vend account billing section. If the charge appears to come from a retailer using Vend, contact that store directly using the details on your receipt or their website. If you are a retailer and have questions about a Vend subscription or billing issue, log into your Vend account and visit the Billing or Subscription area, or access the Help/Support section at vendhq.com to contact Vend support via their help center or in‑app messaging. Your bank or card issuer can help dispute unrecognized or fraudulent charges if you cannot verify the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vend.
Why do I see “VEND * [Store Name]” on my bank or card statement?
This descriptor usually means you made a purchase at a retail store that uses Vend as its point‑of‑sale system. The charge itself is from the store (the merchant), not from Vend directly. Check recent in‑store purchases around that date—especially boutique shops, specialty retailers, or small chains—and compare the amount to your paper or email receipt. If you still don’t recognize it, contact the store listed or your card issuer for clarification.
I’m a retailer—what are typical Vend subscription charges I might see on my statement?
If you’re a business using Vend, you’ll typically see a recurring subscription charge (monthly or annually) for your POS software, sometimes labeled with “Vend” or “vendhq.” Vend historically has offered plan tiers suited to different business sizes, with higher tiers costing more based on features, outlets, and registers. You may also see additional charges if you’ve added extra registers, locations, or paid integrations. For exact current pricing and your active plan, log in to your Vend account and check the Billing or Subscription section.
Why was I charged by Vend again after I thought I cancelled my account?
Vend subscriptions renew automatically at the end of each billing cycle until they’re cancelled through your account settings. If you cancelled close to your renewal date, the charge may have processed before the cancellation took effect, and your access usually continues until the end of the current paid period. Log in to your Vend admin, go to the Billing/Subscription area to confirm your cancellation status and next renewal date, and contact Vend support via the help center at vendhq.com if you believe you were billed in error.
How do I cancel or pause my Vend subscription so I stop future charges?
Sign in to your Vend admin account using a web browser, then navigate to the Billing or Subscription section in the settings area. From there you can usually downgrade, pause (where available), or cancel your subscription at the end of the current term by following the on‑screen prompts. Be sure to complete all steps until you receive a confirmation message or email. Export any necessary sales or inventory data before cancellation, as access to some features may end when your subscription expires.
How can I request a refund for a Vend subscription charge I don’t agree with?
If you’re a retailer and believe a Vend subscription charge is incorrect, first check your plan details, billing cycle, and any recent changes (such as adding outlets or registers) in the Billing section of your Vend account. Then contact Vend support via the help center at vendhq.com or via in‑app support, provide the invoice number, charge date, and amount, and explain why you’re requesting a refund. Vend’s ability to issue refunds will depend on their current refund and cancellation policies and how long ago the charge occurred. If you’re an end customer of a store, any refund must be processed by that store, not Vend.
Why do I see a small or temporary VEND charge or an authorization that later disappears?
Some retailers using Vend and integrated payment processors may place a temporary authorization hold on your card to verify funds, particularly for card‑present, tab, or delayed‑capture transactions. This can appear as a pending VEND charge that is slightly different from the final amount. If the transaction is cancelled or adjusted, the authorization hold should automatically drop off within a few business days, depending on your bank. If a pending hold lingers or converts to an unexpected posted charge, contact the store and your card issuer.
How do I get a copy of a receipt for a VEND charge I see on my statement?
If the charge is from a store using Vend, the receipt is held by that store, not by Vend directly. Look for a paper receipt from your visit or search your email inbox for a digital receipt from the store around the transaction date. If you can’t find it, contact the store listed in the descriptor (for example, “VEND * Store Name”) and ask them to reissue the receipt—most retailers using Vend can look up your transaction by date, amount, and last four digits of your card. Your bank statement can help you provide the exact date and value.
How can I contact Vend about a billing issue with my retailer account?
Retailers should log into their Vend account and access the Help/Support or Billing section, where links to the official help center and support contact options are provided. From there, you can submit a support request with details such as your account email, business name, invoice number, and a description of the billing issue. Vend primarily handles support through its online help center and in‑app support channels, and response options may vary by your plan level and region. If you’re a shopper with a charge from a store, you’ll need to contact the store directly, as Vend cannot access individual retailers’ customer transaction histories.