VentraIP

Software88% confidence

VentraIP Australia is an Australian web hosting and domain name registrar providing shared hosting, VPS, email, and related internet services to individuals and businesses.

Melbourne, Victoria, Australia
ventraip.com.au
Owned by Nexigen Digital

About VentraIP

VentraIP Australia is an Australian-owned web hosting and domain name registrar based in Melbourne, Victoria. They provide services such as domain name registration and renewals, shared web hosting, VPS hosting, email hosting, SSL certificates, and DNS management for individuals, small businesses, and larger organisations. Customers typically manage their services through the VentraIP customer portal on ventraip.com.au, where they can update contact details, configure hosting, and manage billing and payment methods.

A VentraIP charge may appear on your bank or card statement if you have registered or renewed a domain name, purchased or renewed web hosting, upgraded to a higher hosting plan, bought an SSL certificate, or paid for add-ons like email or security services. Most services are billed on a recurring basis (monthly, annually, or multi-year for domains) and set to auto-renew by default, so you might see periodic charges that match your renewal dates. You may also see small temporary authorisation holds when adding or updating a card, when a payment is being verified, or if multiple services renew around the same time and are combined into a single invoice.

To verify a VentraIP charge, log in to your VentraIP account at ventraip.com.au and check the Billing or Invoices section for recent payments and renewal dates. Look for email invoices or renewal reminders from VentraIP in the same email inbox used when you first signed up. If you still don’t recognise the transaction, contact VentraIP support through your customer portal or via the contact details on their website, and provide the charge amount, date, and the last 4 digits of the card used so they can locate the payment. Common issues—such as forgotten domains, auto-renewals you no longer need, or duplicate services—are usually resolved by adjusting renewal settings, cancelling unwanted services, or requesting a review of recent charges.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to VentraIP.

  1. VENTRAIP AUSTRALIA PTY\SUITE 105\NARRE W
  2. Ventraip Australia 61390138464 AU
  3. Ventraip Australia 61390138464 AUS

Frequently Asked Questions

Why was I charged by VentraIP and what are the most common reasons for a payment?

Most VentraIP charges relate to domain name registrations or renewals, web hosting plans, email hosting, VPS services, or SSL certificates. Many of these services are set to auto-renew, so you may see a charge each month or year depending on your billing cycle. Invoices can also bundle multiple services renewing at the same time into a single charge. Log into your VentraIP account and check Billing > Invoices to see exactly which services a payment covers.

What amounts does VentraIP typically charge for hosting and domains?

Typical domain registration or renewal with VentraIP often ranges from about AUD $10–$30 per year for common extensions like .com or .com.au, while premium or specialty domains can cost more. Shared web hosting plans generally start around the low tens of dollars per month and increase with higher storage, performance, and features; VPS and business hosting plans are higher. Your exact price depends on the specific plan, term length (monthly vs annual), and any promotions, so the most accurate pricing will be shown on your invoice and on ventraip.com.au.

Why do I see a VentraIP charge if I thought I cancelled or no longer use their services?

VentraIP bills in advance for each new billing period, and services with auto-renew turned on will renew until they are cancelled. If you cancelled close to your renewal date, the charge may relate to a period that had already started processing. Log into your account, go to the Service Management or Domains section, and confirm that unwanted services are set to expire and that auto-renew is disabled. If you believe you were charged after cancellation, contact VentraIP support with the invoice number or transaction details for a review.

How do I cancel or turn off auto-renew for my VentraIP services to stop future charges?

Sign in to your VentraIP customer portal and go to the section for either Domains or Hosting/Services. Select the specific domain or hosting service and look for the Renewal or Auto-Renew setting, then change it to manual renewal or set the service to expire at the end of the current term. Be sure to save your changes and check your next renewal dates under Billing > My Invoices or My Services. Cancelling or disabling auto-renew stops future renewals but does not usually generate a refund for time already paid.

How can I request a refund or billing review from VentraIP?

If you believe you were incorrectly charged or renewed a service you did not intend to keep, log into your VentraIP account and open a billing support ticket from the Support or Help section. Provide the invoice number, the amount charged, the date, and a brief explanation of the issue (for example, "domain renewed by mistake" or "duplicate hosting service"). VentraIP will review your account against their refund and cancellation policies and let you know if a credit, refund, or account adjustment is possible. Time limits and eligibility may vary by product, so contacting them promptly gives you the best chance of a favourable outcome.

Why do I see a small or pending VentraIP charge on my bank statement?

VentraIP may place a small temporary authorisation hold when you add or update a payment card, or when a payment is first attempted, to verify that the card is valid. These appear as pending transactions and are usually for a small amount, and they should automatically drop off or be reversed by your bank within a few business days. If the pending charge later posts as a full payment, you should see a matching invoice in your VentraIP account. If a pending amount does not clear after several days, contact your bank and VentraIP support for clarification.

How can I confirm which VentraIP account or domain a specific charge is linked to?

Start by matching the exact amount and date of the charge with invoices in the Billing section of your VentraIP customer portal. Check each domain and hosting service for its next renewal date and compare those to the transaction on your statement. If you manage multiple accounts or your business has several users, ask colleagues who might have registered domains or services under the same card. If you still cannot identify the service, share the charge details with VentraIP support so they can search by transaction ID or card fingerprint.

How do I contact VentraIP about a charge I don’t recognise?

Visit ventraip.com.au and use the Support or Contact section to access your customer portal and open a billing ticket, or use any listed phone or live chat options if available. Include the last 4 digits of the card, the exact charge amount, currency, and the date of the transaction as shown on your statement. Do not send full card numbers over email or ticket; VentraIP staff can usually locate the transaction with partial details. They will confirm which services the charge relates to and help you adjust or cancel services if needed.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare VentraIP

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you