VIEVE

Personal Care96% confidence

VIEVE is a UK-based cosmetics and beauty brand founded by makeup artist and digital creator Jamie Genevieve, offering high-performance, vegan, and cruelty-free makeup and beauty products.

Strathaven, Scotland, United Kingdom
vievebeauty.com

About VIEVE

VIEVE is an independent cosmetics brand created by Scottish professional makeup artist and digital creator Jamie Genevieve. Launched in 2020, the brand focuses on high-performance, aspirational yet accessible makeup that is 100% vegan and cruelty-free, with products such as lipsticks, eyeshadows, complexion products, and glow-enhancing bases designed for a wide range of skin tones and skill levels. VIEVE operates primarily as a direct-to-consumer e-commerce brand through its official website and select retail partners in the UK and internationally.([vievebeauty.com](https://www.vievebeauty.com/pages/about-us?utm_source=openai))

A VIEVE charge on a card statement—often appearing with a cross‑border e‑commerce processor such as "GLOBAL-E* VIEVE"—typically relates to an online purchase of makeup or beauty products from vievebeauty.com or an authorized online partner. Customers in the US and other countries may see the charge processed in a foreign currency or via an intermediary payment platform that handles international VAT, duties, and shipping, which can cause the descriptor to look unfamiliar even though the underlying merchant is VIEVE. Charges may be one‑off product purchases, orders placed during promotions or sets, or shipping/handling fees associated with those orders.([vievebeauty.com](https://www.vievebeauty.com/pages/privacy-policy?utm_source=openai))

If you’re unsure about a VIEVE charge, start by checking your email for order confirmations from vievebeauty.com or from Global-e referencing a VIEVE order, and compare the billed amount and date with your bank statement. You can also log into your VIEVE account on their website (if you created one) to review past orders and payment history. For further help, contact VIEVE customer service via the support or contact options on vievebeauty.com and provide the date, amount, and card’s last four digits; they or Global‑e’s support team can locate the transaction. If the charge still appears unauthorized after checking household accounts and saved cards (e.g., in Apple Pay or browser wallets), your next step should be to dispute the transaction with your card issuer, who can investigate and, if appropriate, reverse the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to VIEVE.

  1. GLOBAL-E* VIEVE LOC: NEW YORKNY

Frequently Asked Questions

Why does my statement show "GLOBAL-E* VIEVE" instead of just VIEVE?

VIEVE uses Global‑e, a cross‑border e‑commerce and payment provider, to process many international orders. As a result, your card statement may display a descriptor like "GLOBAL-E* VIEVE" even though the underlying merchant is VIEVE, and the charge corresponds to an order placed on vievebeauty.com or an authorized VIEVE storefront.

What types of purchases typically result in a VIEVE charge on my card?

Most VIEVE charges come from online purchases of their makeup and beauty products—such as lipsticks, palettes, complexion products, and kits—through vievebeauty.com or a VIEVE-branded checkout hosted by Global‑e. The amount usually reflects the product total plus any applicable shipping, taxes, and duties shown at checkout.

Does VIEVE have subscriptions or recurring charges?

As of the latest information available, VIEVE primarily sells products on a one‑time purchase basis and does not widely advertise a recurring product subscription model. However, you may receive multiple charges if you place separate orders, or if taxes/duties are collected separately depending on your shipping destination, so it’s worth comparing each charge with distinct order confirmations in your email.

How can I cancel or change an order after seeing a VIEVE charge?

If you need to cancel or amend an order, contact VIEVE customer service as soon as possible using the contact details or help form on vievebeauty.com and include your order number. Because orders are often processed quickly by their fulfillment partners, cancellations are time‑sensitive; if your order has already shipped, you may need to follow their returns process instead.

How do I request a refund for VIEVE products I ordered?

To request a refund, review VIEVE’s returns and refund policy on vievebeauty.com, then submit a return request or contact their customer support with your order number, items, and reason for return. Once they receive and process the returned products in acceptable condition per their policy, they will issue a refund to the original payment method; timing can vary depending on your card issuer.

Why is the VIEVE charge slightly higher than the amount I saw at checkout?

If you’re outside the UK, differences in currency conversion, foreign transaction fees from your card issuer, or how your bank handles international purchases through Global‑e can cause the final billed amount to vary slightly from the on‑screen estimate. Check whether your bank adds a separate FX or international fee and confirm the currency shown on your VIEVE order confirmation email.

Can I see or download an invoice for my VIEVE purchase to verify the charge?

Yes. Your order confirmation email from VIEVE or Global‑e typically includes an itemized breakdown and may include a downloadable invoice or receipt link. If you created an account on vievebeauty.com, you can also log in to view your order history and download invoices or screenshots that match the date and amount of the charge on your card.

What should I do if I don’t recognize a VIEVE charge and no one in my household placed an order?

First, search your email (including spam folders) for any messages from VIEVE or Global‑e matching the date or amount. If you still can’t match the transaction, contact VIEVE support with the transaction details to confirm whether they can find an associated order. If they cannot, immediately report the charge to your card issuer as potentially fraudulent so the bank can block further use of the card and investigate the transaction.

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