Vision6

Software96% confidence

Vision6 is an Australian SMS and email marketing software platform that provides marketing automation, campaign management, and data-secure communications tools for businesses, government agencies, nonprofits, and marketing agencies.

Brisbane, Queensland, Australia
vision6.com
Owned by Constant Contact

About Vision6

Vision6 is an Australian-based SMS and email marketing software platform headquartered in Brisbane, Queensland. It provides tools for creating, sending, and tracking email newsletters, SMS campaigns, and automated customer journeys, with a strong focus on data security and compliance for government agencies, enterprises, nonprofits, and marketing agencies. The platform includes features like drag‑and‑drop email builders, list management, marketing automation workflows, integrations with CRM and web forms, and reporting/analytics so organisations can deliver timely, relevant, and compliant communications.

A charge from Vision6 on your bank or card statement usually relates to a subscription plan for their SMS and email marketing service, or usage-based fees for SMS credits. Customers are typically billed on a recurring monthly or annual basis for their chosen plan, which may scale with contact list size, users, or feature sets. You might also see separate or variable charges for SMS usage, overages beyond your included contact or send limits, or for add-ons purchased within the account. In some cases a small, temporary authorization hold may appear when first adding a card or updating payment details to verify the payment method.

If you’re unsure about a Vision6 charge, start by logging into your Vision6 account at vision6.com and navigating to the Billing or Account section to view your current plan, invoices, and payment history. Check if you manage multiple client, agency, or departmental accounts, as billing may be consolidated under one payer. For unresolved questions, you can contact Vision6 support via their website support portal, email, or phone during Australian business hours, providing the last four digits of the card, charge date, and amount so they can locate the transaction. Common issues—such as unexpected renewals, duplicate accounts, or SMS overages—are typically resolved by adjusting your plan, cancelling unused accounts, or requesting a review of charges through their support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Vision6.

  1. MAILSND.COM* VISION6 FORTITUDE VA AU

Frequently Asked Questions

What types of Vision6 subscription plans might be charging my card?

Vision6 offers subscription plans that usually scale based on the size of your contact database, the volume of email/SMS sends, and required features such as automation and advanced reporting. Most customers are billed monthly or annually in AUD, and marketing agencies may manage multiple client accounts under one billing profile. Your statement might show a standard recurring fee for your plan plus occasional variable charges for SMS usage or add‑ons. You can see your exact plan name and pricing in the Billing or Account section after logging into your Vision6 account.

Why did I receive a recurring charge from Vision6 when I thought my campaign was finished?

Vision6 subscriptions renew automatically at the end of each billing period until they are cancelled. Even if you have completed a specific campaign, your account and lists remain active, so billing continues unless you downgrade or close the account. Log into your Vision6 dashboard, go to Account or Billing, and check your next renewal date and current plan. If you no longer need the service, follow the cancellation steps there or contact support to confirm closure.

How do I cancel or pause my Vision6 subscription to stop future charges?

To cancel or downgrade, sign in at vision6.com and navigate to Account or Billing, where you can manage your subscription and follow the prompts to cancel, downgrade, or change your plan. Some customers may need admin‑level permissions to make billing changes, especially in government or enterprise accounts. Once cancelled, your subscription typically remains active until the end of the current billing cycle, and you will not be charged for subsequent periods. If you need a temporary pause or are part of a larger organisation, contact Vision6 support to discuss options and ensure all related accounts are addressed.

Why did I see a small $0–$5 Vision6 charge or temporary authorization on my card?

When you first add or update a payment card in Vision6, the system may place a small temporary authorization hold (often $0–$5) to verify that the card is valid. This is not a real charge and should automatically disappear or be reversed by your bank within a few business days. It may appear on your statement with the Vision6 or Vision6 Pty Ltd descriptor. If the hold remains for more than a week, contact your bank and, if needed, Vision6 support with the date and amount for further clarification.

Why is my Vision6 charge higher this month than usual?

Vision6 charges can increase if your contact list has grown into a higher pricing tier, if you sent more messages than your plan includes, or if you used additional SMS credits that are billed separately. Occasional plan or price adjustments may also affect your total if you upgraded features or users. Log into your account and review your latest invoice and usage reports to see a breakdown of what was billed. If you do not recognise the changes, contact Vision6 support to review your plan and discuss possible adjustments.

How can I request a refund or billing correction from Vision6?

Refunds and billing corrections are handled by the Vision6 accounts and support team and are generally evaluated case by case. If you believe you were charged in error—such as for a duplicate account, unintended renewal, or incorrect contact tier—collect your invoice number, charge date, and amount, then submit a request via the Vision6 support portal or email their billing/accounts address listed on the website. In many cases they may offer prorated credits, plan adjustments, or a refund where their terms and conditions allow. Response times can vary, but you should receive confirmation once your request has been reviewed.

How do I contact Vision6 about a charge I don’t recognise?

Visit vision6.com and go to the Support or Contact section to find the latest support email, contact form, and phone details for their Brisbane, Australia office. When you reach out, include the name on the card, the last four digits of the card number, the exact amount of the charge, the date, and any billing descriptor shown on your statement (e.g., “VISION6 PTY LTD”). This information helps them quickly locate the transaction and determine which account it relates to. If the charge turns out to be associated with an internal team, agency, or department, they can advise who manages that account within your organisation.

I don’t remember signing up—could this Vision6 charge be related to an agency or organisation I work with?

Yes. Vision6 is commonly used by marketing agencies, government departments, and nonprofits, and charges may be processed under a central billing account even if different teams use the platform. If you work for or with an organisation that sends newsletters, event emails, or SMS alerts, your card might have been used for that shared Vision6 account. Check internally with your marketing, communications, or IT team, or with your external agency, to see if your payment method was added to their Vision6 billing profile. If you still cannot identify the account, contact Vision6 support so they can investigate using your transaction details.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Vision6

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you